Greated us warmly upon arrival. Ordering was quick and easy. Brought food out to our table in a timely manner. Dining room was clean. Wished us a great day upon leaving. read more

I came in today with my kids and dealt with an employee who reeked of alcohol. Her behavior was alright, but I can't believe the owners aren't doing something about their employees drinking on the job. I will definitely not be coming back. read more

Food was mid at best. The ice cream was very good. The service was bad. Unfocused and disrespectful. It was decently clean. Except the bathrooom. Which had puke in the sink. their were receipts left out from the night before on the table. Some one did not do go job cleaning up. read more

Their food is a great value & ready in a short amount of tme. I particularly enjoyed the Hot Coca Blizzard.

I had to laugh when I read another review said of the sundae that comes with the lunch specia that 'Don't ask for it later because you may not get it or wait an unreasonable amount of time for it. ' My experience was that the server was very willingly to bring us our sundaes that came with our lunch special, after we finished our meal. However, once I asked for it, it literally took 20 minutes to get the 2 sundaes. Riddle: When is a DQ sundae not a sundae? Answer: When there is no nuts, whipped cream or cherry on the top, then that DQ sundae is really just soft serve ice cream with sauce. I asked if the 'sundaes' came with nuts. The cashier said 'For sixty cents extra'. I didn't bother to ask how much extra whipped cream and a cherry on top would cost. So while the food was good, the experience of a DQ sundae left a bad taste in my mouth. read more

Dairy Queen Grill & Chill - Chicken tenders - Fast Food Near Me - Pella, Iowa

So, I've avoided this Grill & Chill because of bad experiences at other locations and the pile of bad reviews on this one. Decided to give them a try yesterday. Yeah, it took a long while to get the line moving and get my food. However, the food was great - much better burgers than I'd had at DQ before. That Flamethower burger isn't too hot, but packed with flavor. Fries were that perfect level of crisp, but not burnt. The service was really nice. The voice over the ordering system was super-friendly and on top of things. The young lady that met me at the window (when I eventually got there) was so polite and practically effervescent without being over the top. I'm giving them 5 stars instead of 4 because sometimes it's nice to combat negativity. TLDR; You may wait a while in line, but the food and service are great for a late lunch! read more

On May 13th my niece and I took her young daughter and a friend through the drive through for an ice cream treat. I have to say that the gentleman at the window, Jason Vander Molen served us with not only a smile but with a lot of fun and enthusiastic entertainment! We loved it! He juggled and kept the girls laughing and was so engaged. We left there thinking ... this man really LOVES his job and his enthusiasm was contagious! We found out later that he is the manager! Wow! I am sure his team loves to come to work each day with a leader like that!!! Well done Jason!! Keep up the great work! read more

Wow! That's how I felt coming off the interstate and seeing this brand new Dairy Queen. While I have nostalgic feelings about the old one just down the street, I was definitely excited to finally try this new one. First off, the parking lot is huge. No need to worry about hitting someone or being hit by a car. There was something to the excitement and risk that came with visiting the old location, but I do like the fact that I no longer have to risk my life to feed the Blizzard craving. Secondly, exterior and interior are huge. Definitely a trend here. Huge dining area. Lots of space for teams to come and hang out. Three TVs to keep you entertained. Again there was something to the cozy warm feel of the old location. Pella is a small town and it let me be a lot closer to my neighbors. Sometimes a little too close. No need to worry here. I can choose from table seating, booth seating, or even counter top seating. So many choices. Lastly, same great DQ menu. Burgers, shrimp, fish, chicken, $5 Buck Lunch, and those delicious DQ Bakes artisan sandwiches. Oh and they still serve the way too many to choose from Blizzard treat and Shakes. Do I go S'mores, oh I missed you last year, or do I choose the new Oreo S'mores? Better flip a coin on this one. Thank you, DQ for finally giving our little town of Pella a fantastic looking DQ. read more

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We stopped here late a night just before close. The staff wasn't at all annoyed we were walking in so late and were very pleasant and really seemed to care. read more

Drive thur was a little slow but ice cream was better then normal. They must do something a little different. Best diabetics cone ever.

It's DQ, the blizzard we ordered tasted as expected but was partly melted by the time we made it to the window. The reason for a single star is the ridiculous wait time. We pulled into the drive through with 4 cars ahead of us and several cars parked in the lot. 35 minutes, yes we checked to make sure we weren't exaggerating, we got our blizzard. To add to the poor service it was served up right, not upside down but at that point I wasn't about to call her out on it and get my next one free, i just needed to get going. Watching the cars ahead I expected someone had a huge order that was holding things up, nope only a bag or two handed to each car. I thought maybe when we got to the window we would see the inside jamb packed with people, nope not a soul at the counter ordering. I am absolutely baffled as to why it took so long. We literally could have walk down town to DeScoop in less time and had a better ice cream. We literally could have drove to Monroe to Jersey Freeze and back for a better ice cream. Dutch fix is just one exit away and has fast friendly service. I genuinely want our local businesses to do well and thrive, but DQ you are failing yourselves and your community. Please figure out how to manage a fast food restaurant and get your stuff together before you loose the whole thing. read more

If I could give I place 0 stars, this place deserves it. The employees here are super rude, you always have to wait a ridiculous long time for your order even if there's no one else in building. 75% of time your order is wrong and they act like your problem if you tell them about it. I emailed Dairy Queen about this and the manager emailed me and insinuated I was lying. Save your money or try Smokey row down the road, at least they know how to treat their customers. read more

Was very specific with the order still got it wrong the burger was cold payed 6 dollars for a 2 dollar burger the cheese curds don't taste like cheese curds I seriously do not recommend this place they need to be closed asap read more

I was here last July and they were really struggling. Lost orders, we waited 15 minutes for ice cream. Now it's three months later and it's worse! Not many people are here, but the manager just came out and asked every table what was left to fill the order! This is supposed to be fast food. I'm sure the owner built this by the 163 by pass to attract travelers. I think you would do better to go into Pella and get lunch down town. read more

Probably the worst DQ I've visited. Drive Thru is the slowest I've ever experienced doesn't matter what I order....sad part is I'm typically the only car in line. They need better ownership/management for sure. Food is never very warm and ice cream is always melted by the time it makes out to the car. read more

Food is good, service not so much! If you get the $5 meal which includes a sundae they bring it out BEFORE your meal. Don't ask for it later because you may not get it or wait an unreasonable amount of time for it. They give you a number after paying and the waitress walks around the entire dining area calling your number even if you tell her your number they don't pay attention. I go back occasionally for the food knowing the service is subpar. read more

The employees are knowledgeable, kind and pleasant. Great atmosphere, and deco. Food was hot and fresh.