I've lived in a building managed by Alex for the past three years, and I truly can't say enough…read morepositive things about my experience with him and the Building Equity Management team. Alex is kind, understanding, and consistently communicative. He often replies to emails within minutes! Sokol, the super, has also been wonderful to work with. He's incredibly responsive, helpful, and always quick to address anything that comes up in the building. It's rare to find a team so reliable and easy to work with in property management, and it's made my experience living here seamless and stress-free. I'm very grateful to have had such a positive experience and would highly recommend Alex and the team to anyone.

For the past seven years I've lived in an UES pre-war building managed by Building Equity…read moreManagement. It's been a fantastic experience both as a resident as well as from someone having served on the co-op board as a Director and for the past five years, Board Chair. Michael Vinocur and his team are professional, always respectful and super responsive. They have handled every situation whether routine or emergency with great skill and attitude. I highly recommend Mike and his team!

Harlem Property Management has been incredibly professional in helping us navigate a number of…read moremajor issues concerning the property. Having worked with them as a board member and a resident who recently faced a significant set of challenges in my unit, the management responded quickly and coordinated recovery efforts. having a responsive team is fantastic and I would recommend them in the highest possible regard.

Completely unempathetic and unprofessional management company. Issued me a $150 fine without even…read morediscussing or having a reasonable conversation with me because my 11 year old dog with a bad bladder peed in front of the building. Did not approach the situation with any empathy at all, did not contact me and did not issue a warning. I am appalled and very upset.

Every time I needed a little repair, or there was something to discuss, JP and the Crosstown team…read morewere quick to respond, attentive, and kind. They are a great building management company!

Crosstown does a wonderful and thorough job managing their properties. I've been with them for over…read morea year now. Everyone is very helpful and friendly! Great company for property management

I lived here 3 years and felt lucky to have such a hands-on team supporting my residency. This is a…read morefamily run business, and not only are they incredibly competent and responsive, but they are also so kind and helpful. I've heard so many horror stories about poor landlord management and this team did everything they could to make sure I was comfortable as a tenant. Some perks included: a super, who would come in for any repairs as requested within a few days, on site trash management, monthly pest control, and incredibly clean and well managed units. I had to move to a different city for work, otherwise I would have loved to stay here longer!

I lived under Pisacano Realty Group for 10 years and was very fortunate with my experience. In my…read moreexperience, it is unique to have the same landlord and management for that long in NYC, and they have worked now with most of my family. It was a special period of time and their management made it all the easier. I hope one day I have the opportunity to move back.

After viewing multiple units in Mr. Jones's portfolio and moving into our favorite, I can…read moreconfidently say he runs a tight ship, making sure both prospective and active tenant are happy with the quality and condition of their apartments. Having lived in 5 different apartments under a variety of different property managers before Mr. Jones, I can say his communication and transparency is a rarity and refreshing change in New York. The quick responsiveness to address any questions and concerns I've had has been greatly appreciated. The unit we've moved into is a true gem in Clinton Hill, with some of the best value for my rent I've come across in all my apartment hunting. If you're looking for a trustworthy landlord, while feeling confident in the apartment you'd like to move into, look no further - you've found it.

After reviewing a "blank" contact of their services, a call was scheduled. On the day of the…read morescheduled call, I was unable to reach them (kept reaching their voicemail...). After numerous attempts, I was texted, "I'll call you back as soon as I get off of the phone." That was November 1st and it is now November 3rd. Unfortunate... I am disappointed since the description of this company and their services is written so professionally, I was really hopeful they would have provided excellent service. I wish them the best of luck!

Very skeptical about their requirements for a Woodside rental…read more.. The broker told me I had to Zelle a thousand dollars in "good faith" in order to receive an application.... Like that right there feels weird!! The broker also mentioned not to call my bank to get my money back either.. It was mentioned, If i qualify it will be used as a down payment towards the fees.. but still. I personally wasn't comfortable with giving $1k for an "application". Like i have never heard of this.. especially this day in age. if it looks like a scam, feels like a scam... ITS A SCAM!

My colleague and I have been looking for an apartment and we came across his site. We saw some…read morepostings on the site, made some inquiries about them, and guess what, we never got a call back. There were claims that his site is inaccurate and that they don't know what those postings are or they aren't up to date. That isn't exactly my problem. We were told that he would get back to us in a few days, and its been a few weeks going on a month and we still haven't heard from him. And this site telling me that the response time is around 20 mins is absurd. Youre 20 mins late 3.5 weeks ago. Website - epitome of laziness and lack of professionalism. If you dont want my money, ill take my business elsewhere.

These guys suck.If I could give a 0 I would. Neglected property, ignored requests and complaints…read more Dead mouse in the basement.

It's very refreshing when you deal with a property management team that is there when you need…read morethem, had an inquiry and Alexis picked up the phone immediately and answered all my questions. Great customer service goes a long way and is much appreciated. Kudos to Beck Street

0 out of 10, 0 being terrible and 10 being great:…read more affordable apartment: 8 laundry/gym/backyard: 4 building maintenance: 5 security: 0 Only today 4 different people got their packages stolen in one of their location in Harlem me being one of them. I called the office and while someone took notes of what happened no follow up call were returned. ANY STRANGER CAN ENTER THE BUILDING AT ANY GIVEN TIME OF THE DAY because their INTER PHONE SYSTEM IS BROKEN

I'm a tenant for over 3 years. I won't even get into the continuous issues related to the…read more building. However I will say that I maintain my apartment to a certain standard, there was a flood in my apartment due to a neighbor leaving running water. My rug was damaged in the process but saved a lot of furniture by absorbing and creating a barrier to keep the water from getting further into my apartment. This occurred in February, I've been calling down the general manager for my building and the insurance claims specialist, whom never responded. I emailed. It's shameful that people have jobs but don't want to do them effectively. Especially when you're serving others and providing services that adhere to their shelter! I have receipts, I won't be chasing, I'll just go to small claims court. Any apartment rentals you see from this management company, keep scrolling. Save yourself the trouble. Terrible service, there are a few good employees in the office and maintenance workers who are helpful, but they are overworked too and don't have all the answers. The upper management don't value the tenants nor their impact. 0 stars

I live in a REM managed building on the UWS. My building has been managed by REM for several years…read morenow. I have found the building managers and super to be very responsive and they are quick to fix things. They have also kept the building very clean.They seem to really care about the tenants.

I've worked with a lot of property managers over the years, and I can say this team stands out!!…read moreThey're responsive, kind, and genuinely care about the people who live here. Every time I've had a question or request, it's been handled quickly and professionally -- no runaround, no attitude, just solid service. The property is always well maintained, clean, and feels safe. You can tell they take pride in their work and treat the place like they'd want to live here themselves. Special shoutout to the staff -- always friendly and helpful, whether it's a quick fix or just a smile in the hallway. Highly recommend to anyone looking for a well-managed property and a team that actually shows up for their residents!!

The building is clean. The customer service is horrendous from the top down…read more Pros - Building is clean Cons - Worst customer service ever!!!! The super is not readily accessible. He is always late when an appointment is made (minimum of 1 hour late). He visibly annoyed if you have an issue. If you happen to be locked out of your apartment and it is a weekend you can be sure he will take an eternity to assist you and his relatives will say he is in Long Island when he is just across the street. For plumbing issues his solution is to put toilet paper in the bin and not in the toilet. Calling the local office is very frustrating. The ladies who answer the phones can never offer answers to your questions and the people you need always send you to voicemail. Nobody returns calls nor do they respond to emails. The ladies are quite content to tell you they sent an email and they can do nothing else about your issue - because calling somebody is not an option. If your situation is urgent and you ask them who will tend to it in the absence of the specific individual they will ask you what you want them to do. The head office is not helpful either. They have the same attitude as the local office except they do not even care to listen to what went wrong they just try to run you off the phone immediately or pass you on to someone else - usually a voicemail. The financial controller is very condescending and has no business interfacing with any tenants. Nobody every apologizes for their errors. They charge fees for unstated rules and suggest taking you to court even when you have no arrears on your account. All in all it is a terrible company and that is why tenants are leaving Payment system is archaic! You have to mail a check after they send you a rent request letter