Excellent experience with Dan Dooley Rental company, We originally rented the car (automatic, GPS, all the insurance) for 9 days. Pick up of the car was fast and easy. Like others had said, they gave us one with many scrapes and dings on the left side and basically said "don't worry, we won't even notice a few more." Luckily, we didn't add any. But the best thing about our experience with Dooley: when we decided to return the car 4 days early to another airport (driving on left side proved too stressful; we decided to take buses and day tours, which were very affordable and plentiful), they happily took the car back and credited us for the four unused days, even though it was a prepaid, non refundable reservation. Credit to our acct happened almost immediately and they couldn't have been nicer. Thanks, Dan Dooley! read more

It was OK. Ladies and Gentlemen! READ ABOUT insurance online before renting a car in Ireland! It's a unique deal because of insurance and the very tight roads. CDW is not enough, there will still be a huge deductible and most times it doesn't cover tires and glass. I sucks, I agree, but that's how it is in Ireland. You will need to purchase SCDW, the S stands for Super. Just get all the insurance you can and then you don't have to worry about what happens. You can just bring back the steering wheel. That said, the experience was OK. The car I got was a giant piece of crap! It said Ford Festiva or similar. I didn't see one Ford Festiva on the lot. What I got was NOT similar. Dan's is nice in the sense they have a 1-800 number from the states so you are not negotiating insurance at the counter. The price you pay in the states is what you pay, that's it, no BS. That part of it I liked. Read up on how car rental and insurance work in Ireland, I'm telling you! read more

Rented a Nissan Micra from Dan Dooley from 4/11/15-4/21/15. After reading some not so flattering reviews I was a bit concerned, but all my worrying was in vain. Had a excellent experience with Dan Dooley. Was in and out of the Dublin airport in less than 20 minutes, was given a very reliable car (had 44k), and the return process was a snap! Would highly recommend and will use again. read more

Definitely recommend!! they have the fastest drop off service ever!! at no point did we have to wait for a shuttle, one was always available! really great service. read more

My friend left her iPad in our Dooley Renault Clio at Dublin Airport. We were through security before we noticed it missing. I went ahead while she called Dooley from the airport. They had found it. My friend gave Jackie at Dooley her sister's Michigan address and they would get back to her on the cost of shipping it back to the States. After going through a SECOND security/US Customs inspection at the Dublin Airport (US employees living in Dublin? Don't they trust the Irish?) We replied to their email to proceed with DHL 2 or 3-day service. But they would also have a shipping and handling cost. Not wanting to be surprised by this, we waited to find out the total cost before giving Dooley her credit card numbers. Total was about 75 Euro from DHL and 13 from Dooley. By then we said just ship it to her California address. She went home for lunch that day and saw the DHL truck at her front door. Now that's service! I don't think my friend realized that most of the Irish are more honest than most Americans. I wasn't worried. She was. We flew on Aero Lingus out of Chicago's Ohare which is a 100% better than domestic U.S. airlines. Two meals, friendly service and our luggage was coming off the Dublin baggage claim as we were walking up to it. That's fast! I'd recommend Aero Lingus (can't spell it AER as this computer is too smart for itself. Dooley's new Renault Clios have very smooth 5-speed transmissions. The stick shift on your left side reminds you which side of the road Americans are supposed to drive on while touring the Emerald Isle. read more

The best place to hire a car in Dublin! Great people and the best cars. No hidden fees. I will always use this care hire service.

I rented a car at Dan Dooley for about 9 days in March 2017. We arrived and had a reservation for the cheapest economy manual car. We were talked into upgrading to a diesel engine (65 euro more, but cheaper in gas - was right only fueled up twice) and got a new Ford Focus to drive around, so not too big for the narrow Irish country roads. We also ended up paying for a GPS and it was great to have when there was no service, but our GPS took us on the longest, back road routes compared to Waze, So sometimes that was a hassle, and sometimes it was fun. But when you're trying to see and do as much as possible while there... it can take time away. Overall, very happy with the experience, getting a GPS is a gamble because if your phone works in Ireland, Waze and Google Maps give better routes. GPS cost about 140 euro extra at the end of the trip. read more

Dooley's provided the worst rental car experience ever. I had made a reservation via a booking platform with FOX and Dooley's were supposed to be the fulfiller, at a rental rate of USD63 plus about USD30 in taxes. When arriving at pickup the guy at the counter started with a forex calculation explaining that USD63 converts to EUR81. I told him about the Euro being more expensive than the US dollar and also showed him the google forex rate. He did't care and insisted the Dooley's rate was about 1.2 Euros per dollar. As I did not want any insurance, given I am already largely covered via other policies, he then went on building an argument he had to charge me EUR25 as a no-insurance penalty, e.g. a cost that apparently applies to every customer not taking out any insurance with the rental company. Last but not least he wanted to add about EUR40 in taxes. Long story short - Dooley tried to cheat me into a rental about twice as expensive with no additional service than what they were supposed to fulfill. AVOID Dooley's as IT IS A RIP-OFF! read more

Everything went smooth as far as car rentals go. If I could do it all over again I would probably upgrade the insurance for $100 more. I didn't wreck the car or anything but it was certainly running through my head the week I spent driving around Ireland. You might as well fork over the money and leave the worries behind you. read more

They rent nightmare cars! Our car was old, had over 134,000 miles on it, and had no acceleration when the gas pedal was pushed. Very, very dangerous when trying to pull out of an intersection or merge into traffic. We never knew when we were going to get hit! We returned it after two days and were given an exact duplicate, right up to the lack of acceleration. When complaining about this, we were told take it or leave it, they had no other cars available (??) This caused us a very frustrating trip, as well as very scary. Ten days of roll backs on an incline, stopping in the middle of an intersection, and jerking, causing nauseousness. Maybe they are a "cheap" car rental, but you get what you pay for, and we got two cars from hell. read more

My car was fine however when I didn't opt to take their insurance because my credit card covered me there was a 25 euro surcharge for "possible paperwork" if you do get into an accident. I then completely filled it at a station next to the airport and they claimed it took 40 euro more and didn't refund me the prepaid fuel. I would chose someone else, clearly not honest. read more

I read the terms msg the company told them what I needed they sent me a quote I accepted and everything was just as we agreed on. No surprises No rude people just a good deal all around read more

Because of a shuttle driver named Daniel, I will always choose this company when coming to Ireland from here on out. He shuttled us after hours when he was supposed to be going home. His family was there waiting for him and he still helped us out. He then carried my wife's bags up stairs for her when he didn't have to and after he had finished his final drive for the day, Dooley got a call from me, that I had left my IPad in the rental car on accident. Daniel went and found the car and searched for my iPad, then drove it to my hotel!!! The guy went above and beyond 3 times in one night with just my family alone! Who knows how many great things he's done for people. Daniel, if you ever read this, you are awesome man and my family will never forget you, as you are now part of our 7 day Ireland story and because of you, that story ends on a good note. Thanks man and take care! Cheers! read more

We pre-ordered and waited at the desk for 45 minutes with a nice attendant who told us the VW van we ordered was broken. The guys outside would not give her an answer if there was another van available. We waited and waited. The service was awful. read more

Great experience with Dooley. Very nice service reps. Gave us wifi instead of gps which works very well. Car had 54000 km but drove well. If you are not comfortable with stick, definitely get an automatic transmission. read more

This company took more money then what was agreed to and they will not refund the money the stole. They also were not available at the time they promised the car would be ready so I had to wait at the airport for 5 hours. Don't rent from them. read more

First, found the website bold claim of no hidden extra fees to be misleading. The Dan Dooley insurance package included in the quoted rate is NOT complete. You will be required to allow a huge hold on your credit card (1900 euro) or else buy the extra collision waiver insurance. In my case, I did not want that risk, so added 144 euro to the cost. It was buried in the fine print of terms, but not mentioned at all on the DD opening website pages. And, you still owe 100 euro on any damage even with "full coverage." Second, the car we were given was not washed, not cleaned on the inside, and was missing the passenger side outside mirror cover, tho the mirror itself was functional. We noted the missing cover to the outside agent, who merely circled it on the condition sheet. We took photos to document in case they come back at me for damages. Third, no instructions on controls of the Skoda Octavia were offered as claimed on the website. We figured most things out ourselves and the car drove fine, though it had 87,000 kilometers already logged. Fourth, the car return agents leave their post at 8:30 p.m. (also not disclosed). Seems like a very early quitting time. Arriving 10 minutes past quitting time, I had to trek from the rental returns lot to the in-terminal rental desk to give the keys to an agent and settle the rental charges, also requesting a note on the missing mirror cover. Overall, very disappointing after the big buildup on the DD customer care and the lure of all extras included. Also, they have been bought out by Enterprise, so not sure what others will experience later this year. read more

Extremely helpful at the desk, after a long flight. Quickly explained the "need to knows" for traveling in Ireland, all while giving additional tips on travel, eats, and festivities. We really enjoyed our rental for the three week stay, and will go with Dooley again. They were cheap, and hassle free. read more

We had a prepaid rental with them. We arrived at 6am after traveling all night. We were to get stick shift, which was fine. Rental agent said we would have to upgrade to an automatic for 440 Euros because I am over 70. We said no, they had my age all along. They finally relented on that and vigorously pushed various upgrades. Took 30 minutes to do a rental that should have been done in 5 minutes. Car was not in spot they said it would be. They had no attendant available, so we had to track it down. Five days later we had a flat and discovered the rear tires were worn past the tire wear marks and should not be driven on. Car had 78,xxx kilometers on odometer. It was obvious their agents are paid on upgrades. read more

Arrived at Shannon 6:45am, No reservation at counter. Lost somewhere. Made with dooley Boston. Hem and haw, we will get you a car don't worry! Go have breakfast and then get the car. Long breakfast, still no car. Quoted $1450.00 for car and full ins. 2HOURS later finally get ride to pickup spot. Fill out papers. Sign. Remember the quote? filled in for $1540.00. Cute... In a hurry to get out of there, signed anyway. Other guy is eating lunch in same small room. REFUSES to get my car till lunch over... 9:15 am finally out of there. First and last time with Dooley. read more

I recently traveled to Scotland and Ireland - the car rental place we used in Scotland was phenomenal. Then we used Dan Dooley in Ireland and it was a very negative experience. Our flight was delayed so I emailed saying we would not make it before the rental place closed. They said they never received the email and charged us an additional 50 euros for staying open late. The woman at the front desk was beyond rude and not welcoming. We also needed a wifi unit but they didn't have any units available to rent. They gave us a GPA system to use, and as others have mentioned, it was awful! It was not updated or reliable. It sounds like some travelers were fond of Dooley but based on my experience I would never go through Dooley again and don't recommend it. read more

Do not use Dan Dooley!!! I had a small mishap and damaged the left side mirror while driving in Ireland. I had purchased the Collison Damage Waiver with a E1400 deductible. When I returned the car they immediately charged my card for the full E140o and was told that it would receive a credit for the balance in a few days. 10 days and 5 emails later I was told I would have to wait another 2 to 3 weeks for the credit. This is ridiculous since the actual cost to replace the mirror should be less than $100. They also charged me a E35 Deliv/Misc charge and E40 charge for PAI insurance which I did not request or approve. read more

We prepaid online with full insurance but without the glass/tire additional coverage. We did get the Wi-fi, which was awesome to have in the car and while sightseeing, but it needed frequent charging, so, if you're taking it with you about town, it may be worthwhile having a portable charger with you as well. Staff was friendly but the line in the airport moved very slowly (we had 3 people before us and it took 25-30 minutes to get our turn). Prepaying online made for a quick initial check-in but there was a second office to go to and get the car and the wait-time there was moderate. To take the shuttle for the actual car park make 2 lefts and go out of the garage to an enclosed bus stop (this is from terminal 2 Dublin). Shuttle drivers both ways were super nice and gave us a lot of info about the airport and what to do. The car was in good condition except it had a big scratch on the L bumper: we took pictures right away, which saved us a lot of hassle as we were asked about the scratch upon returning the car and were told it hadn't been noted in their paperwork. Once we showed the photo, the point was moot. So definitely record any damage despite having insurance. We also lost tire pressure in one tire 2 days after getting the car but refilling the air at a gas station once was all we had to do about it. They confused/worried us quite a bit about the M50 toll, and having to pay it that same night. As far as we could tell, just driving straight to Dublin center incurs no toll. They charged 70 euros for a full tank and this was slightly more than the normal price and was refunded to us by bringing the tank back full. They said the gas station is very close, which is a bit of a stretch: the closest we found was GreatGas 24/7 on Swords Rd but it wouldn't take our credit card and there was no cash option so we had to ask a gent to use his card and paid him cash. Our friends, traveling independently, ended up at the same gas station having the same credit card issue. It would be nice if they gave a list of available gas stations in their packet. We could have had Google maps take us straight to a gas station initially but were confident that the station would be easily accessible/visible given their initial info. Overall, good prices, nice people and a reliable car that we stuck 1,500km on and behaved beautifully. read more

Booked a "New Ford Mondeo" via Holiday Autos. Arrived and was offered a Renault Fluence which is not a "New Ford Mondeo". I was then given a Skoda Octavia which although being an early 2016 car was poorly presented, in bad condition, dirty and had done 24,000kms. It also had no air conditioning. After a further wait I was given a 25,000km VW Passat. It was a bad experience and wasted an hour of my time. The Car Hire rep was polite but clearly irritated that I was being "difficult". He didn't seem to understand that his company had failed to deliver the service I had contracted via Holiday Autos. Don't offer a New Ford Mondeo with Air Con if you want to put the punter in a shabby Skoda Octavia without Air Con. I wont be back. read more

BEWARE!!Not satisfied one bit!Don't ever rent from them!! First off I landed at the airport in Dublin Ireland in the evening and no one was to be found at the "Dooley" car rental/Cartrawler desk besides a sign that said to call a international number.Being from America my phone didnt work, so after waiting for 30 mins I used the phone behind the desk. A lady answered and was quiet rude. I then proceeded to wait 25 more mins outside on the side of the street for their shuttle. They take me to their car rental site which was in BFE, then FORCE me to obtain insurance on the car even though I have coverage on my credit card or else they wouldn't rent to me and I would have been stuck in the middle of nowhere! My $30 car rental I PREPAID online for my "total" ended up costing me $240!!! for a 48 hour car rental!! obsurd! I emailed the company several times and they said I bought the "optional insurace" and that is why it was so much more. The last email I receieved said it was required insurance?!! which one is it Dooley? I have been back to the states for a month and now received a letter saying they are charging my card on file for a motor way toll of 20 Euros.. theses people don't stop, they Rape you!! Way to take advantage of a foreigner!! Never again... Go with Avis, Hertz or pretty much ANYONE else!! read more

The rental car was an old worn out BOMB 113,000Km,at 100km(60MPH) was so noisy we could not talk ,even radio at full volume was impossible to hear. Had to pay for full tank of petrol 75 Euros to return empty( how do you return empty) Tank was around 8 Litre short of tank full showing around a little below F. Awful service on returning car,rang phone number on tag only to get message to ring on Monday after 9am (Unfortunately it was Sunday 11 am) When I mentioned this staff laughed? Dont wast your time go to real car rental company David Melbourne Australia read more

Hello, Reservation IE272133330 Have made the vehicle as agreed May 19, 2012 to 15 hours. What I do not understand, and which seems harmful, no one came to receive the vehicle, its state of repair, no member of your company car parks, go to the third floor. we leave the car, which can be rough at all by another third, and the damages in this case, are charged to that? This vehicle was in perfect condition, and I wish it was even at your reception. Other questiopn that nobody could answer me, when it is the deposit of € 1200 Thank you for your response and cordially. Lucien Ganee read more

Rent for the first time in March 2013 and this was the worst experience I've ever had. Confusing process to rent the car using a debit card. I turned out trusting them by leaving a 1200€ deposit. Guess what ! they ended up charging me 400€ on top of the rent fees for a screen breakdown. If the responsibility of this can be questioned, their attitude through the claim process was awful and disrespectful. As I booked via a broker, I ended up renting another car with Dooley in April and this was my second worst experience. Process different from the first time and still confusing, even for the staff. It took them a week to refund my account for the petrol and they did not refund me the deposit of 100€ requested. I had to ring them again and discuss with them in order to get the money refunded. 8 days after I gave back the car, they still owe me 100 Euros. Never again. read more

On two occasions recently I rented at car from Payless and the rental was handled by Dooley at Dublin Airport. Since I have premium credit cards which include CDW insurance it is my practice to decline CDW offered by the rental agencies. In both these instances they charged a fee of 25 euro just to decline their coverage. I find this totally unacceptable and I would be curious to know if this is in fact legal. Furthermore they provide a car with a full tank which they charge for and then tell you to bring it back empty. 1. How do you physically drive the car back on empty. 2. If you are using the car just for running about there is no way you can use a full tank in a short period. This strategy has to be a loss for the customer and a win for the rental agency. I was able to persuade the desk clerk to waive this requirement. Jack Abell, Canada read more

Terrible experience!!! We rented from Holiday Autos and Dooleys was the most competitive price....well you get what you pay for!!! The car hire office is outside the airport and we waited ages for a shuttle bus to collect us and had to carry all our luggage/small baby etc. When we got to the office we experienced an extremely rude woman who appeared to be the boss, who rudely told us the following..... 1) Dooley's have nothing to do with Holiday Autos (which they obviously do if they rent cars from them) so are not accountable for anything they say about Dooleys on their website, which is absolutely ridiculous. 2) Despite paying £36 extra for comprehensive car insurance when booking online, because this was again, "nothing to do with them", we had to pay and extra 1300 euros insurance to Dooleys. 3) They failed to tell us that they are only open from 5.30am until 5.30pm which meant us returning our car hours and hours before our flight and hanging around in Shannon airport for hours with a small baby, which is not fun. When I mentioned that this should be made clear to customers prior to booking she said "do you expect us to work 24hrs, we do have a life you know'.....again, not helpful when you have a night flight! 4) While its Dooleys policy to provide the hire vehicle full of petrol, they informed me that its Holiday Autos (who they have nothing to do with) policy to return it empty. They charged us 75 euros for a full tank of petrol and insisted that we returned it empty. As we were staying with friends in Limerick, we only hired the car for a weekend to run around the local area because we had a baby and babyseat. Therefore, we only used about 10 euros worth of petrol and ended up losing the rest. Do not rent a car from this company. They are cheap, but spend a bit more using a well known hire company and pick your car up in the airport, without all the hassle you get with Dooleys. read more

If their was a no star that's what I would rate Dan Dooley. Irish Couple raped because one of their employees could not speak English, charged us an extra 670 euros told it would be refunded and hasn't. They even charged us 35 euros for their shuttle bus all that took 5mins for the pick up of the car. So much for a courtesy shuttle as we were told. Sad as we are Irish can't imagine what they are doing to other nations read more

my rating is 0 , the SUV stank of smoke for the 10 days of rental. As usual in Ireland the insurance was prohibitive. When we returned the smelly SUV we were told all was fine. 2 weeks later our credit card was docked 1,400 Euros and eventually after may frustrating occasions we were told there was unspecified damage to the smelly old SUV which we had been grossly overcharge for. There was no correspondence or notification from Dooley Car Hire , just pilfering our account. This is a disgraceful robbery by a disreputable company. Ireland should be ashamed to have visitors ripped off in such a disgraceful manner. read more

customer service is very poor and they have hidden rates. i would definitely never rent from them again. This is one of those companies which one would give a negative star if possible. The trip to Ireland was wonderful. This was the only part of the trip which disappointed and left a bad taste. All other interactions with hotels, rentals, etc. were stellar. read more

I would give 0 stars if possible. Your 2 options for insurance are outrageously priced, but I could have overlooked even that if it hadn't been for their extremely poor handling of our situation. We started our tour in Dublin with a snazzy package of hotels booked all over southern Ireland and the car rental. We opted for the more expensive, lowest deductible insurance, as the alternative was them putting a €1900 hold on my card (who has that kind of spare cash that they don't mind being tied up, while on holiday??). While in Cork, we were rearended and knocked into the car in front of us. It was entirely the other driver's fault and he quickly admitted liability. The boot was trashed, so while we could drive to our hotel, we couldn't do much else with the car. At first, the Cork agents were sympathetic and helpful. They couldn't bring us a car that night, but promised one the next day. We were checking out of our hotel to move on to Waterford, so it was a bit frustrating that they didn't arrive until nearly 1 pm (after checkout and us idling about the lobby) but as they had to find us a new car I was patient. We walked through the damage assessment, checked out the new car, and were finally on our way, vowing not to let the accident ruin our trip. In Waterford, 175km away, I receive a message that they, "are sorry to inform me that additional insurance charges will be required". I quickly check my bank account and they had taken, completely unauthorized and with no prior warning, €2200! I was shocked. I called and was informed that despite the accident not being my fault, the largest insurance rider was mandatory. When I informed them they were not authorized to debit my account those sums as I never agreed, I was told my only options were to pay, or return the car and receive a refund in 5-7 business days. Oh, and I had to return it to Cork or Dublin myself. I ended up turning the car in and 3 days later, I am still broke and extremely disappointed, taking trains, buses, and taxis all over. I have reported their fraudulent charges to my bank and will endeavor to make sure no one ever makes the similar mistake of renting from them. Their staff is ignorant of their own policies (not informing me of potential charges when I took possession of the new auto), they felt at liberty to charge my card despite receiving NO authorization, and in the end were wholly unsympathetic to the fact that I was now 175km away in a different city after their blunders. The car accident didn't ruin my trip, but Dan Dooley sure has tried to. read more

One of the worst car rentals in the EU/UK. We take many trips between USA and Europe and we've had the most problems with Dooley's / Fox rentals. First they drop our reservation without warning, then the second time we rented Fox not realising they were the same company. We get to the airport at half 5 in the am, and they then decided to tell you, you need a letter from your car insurance company to cover you. Never had to do that with any other company. They say its "new" policy. Then they proceed to say its an extra €180 if you don't have it. That was for a 4 day rental. They're ridiculous. They basically screw people and that's why they are still in buisness because they take advantage of those who have no other choice last second. Never again will we make that mistake. Go with Sixt or Avis. read more

After having a sudden cancellation with Budget, Dan Dooley quickly was able to set us up with a good deal. They explain everything clearly and quickly. Staff is very helpful and nice. They do rent to people under 25 (21 min) as long as they have had their license for 2 years. Very happy with Dooley. read more

Booked our Ireland trip through a travel agency specializing in Ireland trips. Car was pre ordered but was a tiny gas car so when we got there I wanted t upgrade. Coming from the U.S. And compared to prices from San Francisco it was affordable and easy to upgrade to a diesel sedan. We had a Renault sedan and it performed flawlessly. We also got their wifi stick that allowed us to have wifi on the road. It was great for navigation and looking up other things as well. The kiosk was in the airport but like most airports they transported you to the car location a few minutes away. They had large loop to practice in and recommended it if you have never driven RHD (right hand drive). Also, the automatic cars are more so it helps to know how to drive a manual transmission. Staff was friendly and accommodating and luckily they had plenty of selection of cars. I wanted to spring for a diesel BMW but I think our Renault did just fine! Finding the place on the way back in was rather tough so make sure to book mark the rental lot location prior to leaving! read more

Terrible customer service experience. Terms and conditions of my original rental reservation stated that I could use a certain credit card which would have given me insurance coverage. At the counter, it was a totally different story. I watched them literally switch keys and downgrade the quality of car (same size though luckily) they were going to give me after I declined the $508 to $623 insurance (the difference was a smaller deductible) and decided to go with no insurance. The insurance they offered me was approaching 3x more expensive than what my original reservation stated ($19/day vs ~$45/day) which is why I decided to self insure (wish me luck.) My credit card would have protected me with excellent comprehensive damage insurance but Dooleys wouldn't take the card and Fox clearly has no partnership with Dooley's to be able to stick to the terms of the agreement. I carefully checked my terms and conditions of rental AND called my credit card company to double check before my trip. Jackie and Maria (her manager) at Dooley's were not helpful and on a follow up call, Maria was rude and would not honor the terms and conditions. On the follow up call, Maria, the manager, was outright insulting before I had even given her a single detail of what had happened and demonstrated why the customer service attitude at Dooley's is so awfully bad; it clearly comes from the top down. Don't use Dooley's or Fox until they get their act together and honor their agreements. read more

I have many good things to say about Dan Dooley's. In the first place they are the only company I could find in Ireland which would rent to people age 75 and over, without requiring extensive documentation from your insurance company and doctor. Of course they charge a premium for age, but for those who are unwilling or unable to obtain the appropriate documentation, it is a welcome policy. The check in at the airport was very efficient, and the shuttle bus driver who took us to our car was helpful in going over the features of our automobile. We had no problem with the car on our trip in Ireland. The return of the car was also handled well. ( Aside from the fact that we had quite a bit of difficulty in getting to the car return place, but that's true of all the rentals not just this one - As a piece of advice, if you rent a car with a GPS set the location where you rent the car to home- and you then find it again easily.) I do have one sour note, which may be the fault of one employee rather than company policy but I think that the management should take note of it. Upon returning the car, the shuttle bus driver was supposed to take us back to the airport taxi stand where we could get a ride to Dublin centre city. The driver told us that the airport taxis charged an extra 10 euro fare and that he would save us money by calling a friend. I was immediately suspicious as who knew what the friend would charge. When his friend was busy, he took us instead to one of the airport hotels where he proceeded to negotiate with taxis waiting there for giving them a fare. He then demanded a tip from me, for saving me the 10 euros. On questioning the cab driver about the " extras" on the meter, he confessed that he had paid the shuttle bus driver a kickback for dropping us off and then added that and a little bit more on as an extra charge. In fairness to the cab driver he agreed to take off this charge and we paid just he regular fare. So probably I did save money on the taxi but I still think that is not acceptable behaviour on the part of the shuttle bus drivers, and it should be stopped. read more

I booked a rental through Costco in the US. Every time I have rented a car through Alamo (5 x times I believe) I have had difficulty when it came to the collection. This time I was given the less than charming service from Orla. I flew from LA (18 hours with transfers) and I was tired and less than ready for her strong arm tactics in regard to the insurance up-sell. I already have multiple coverage through AAA and my own insurance company and as such I did not need the additional, and extremely expensive insurance add on. After going back and forth several times and Orla telling me that she didn't appreciate the way I was speaking to her I finally decided to drop the car and reclined the rental . Lesson 1, do not assume that your rental is your rental if you choose Alamo. I really appreciate Alamo messing up my plans. Additionally, my father the named driver and also has an Irish Insurance Policy so we were more than covered. Orla, let me give you a piece of advice you are the representative not the customer. If you engage in heavy handed sales techniques expect the customer to push back. Don't hide behind "I won't be spoken to in that manner" when you are the one using heavy handed tactics. The car was in less than acceptable condition with a myriad of scrapes, scratches scuff marks and wheels that were badly dinged. I assume that I would have been charged for those items upon return as experienced by many renters renting cars in Dublin. Contrary to the Costco Contract which I read carefully I was more than within my rights to sign an insurance waiver as per Costco's terms and conditions where the contract was initiated. Orla informed me incorrectly, that I was not able to do this as per Alamo's terms of service. When I said I booked through Costco she informed me that I needed to check Alamo's website. Orla, nobody rents a car from one website and then goes to a second website to check terms and conditions. The terms and conditions are set through the initiating website and I assume are agreed with Costco in advance. Be truthful! I will be more than happy to forward the contract I rented under via Costco. I will lodge a complaint with the Car Rental Council of Ireland, Consumer Affairs and Costco. Nice job Orla & Alamo. It was interesting there was an extensive article about exactly this in The Irish Independent the next day. read more