These are the most egregious and unprofessional tradies I've ever dealt with. In fact I've rarely been disappointed. Most of the people I employ are terrific. These plumbers told me that the hot water cylinder couldn't be installed where I wanted it (back of the house) saying it was impossible to make it happen , so they charged me full fee for the placement on the FRONT DECK! But my amazing builder thought this was very strange and encouraged me to investigate, only to find out later the employee, Josh McKean, was just lazy & reticent to put in the extra work to locate it where I wanted it. Dan then charged for Josh, the junior plumber (who had lied about the facts) , to relocate in my preferred position! So to avoid the threat of debt collectors (yup - their mistake but twisted it to become my problem!) and just wanting them out of my life, I paid twice for laziness, indolence and being misled. Was also told Josh had arrived at 6.30am but neighbours said he arrived between 8-9am, and also was told by neighbours that Josh spent lots of time chatting on the phone. Can't trust these guys! Need to watch them all the time which I couldn't do, but my builder said Josh seemed slow & incompetent all the time. Final straw was when Josh turned up to install the cylinder at the back when he'd been found out to have lied, and started asking me on the phone arrange for the concrete plinth to be built for the Cylinder. When I asked why he didn't do that or plan for it to be done himself (since he knew it was needed and he actually admitted telling me days ago that the ground was uneven, presumably part of the reason for putting it on the front deck!) he told me not to argue with him and not to raise my voice ! I KNOW! UNBELIEVABLE!! HE'S 25!! Has his head lodged firmly in an unfortunate part of his anatomy. I phoned Dan to complain about the way Josh had spoken to me and hadn't prepared for the plinth and said I was unlikely to get an apology from Josh so I told them to stop the cylinder relocation and just complete the bathroom fitoff. But Dan told Josh to leave the job there and then and refused to finish the fitoff. I called Dan again to ask him to finish what he'd started as this was just a few days before Christmas with a tenant booked to move in before Christmas. He flatly refused. Don't know that I've ever come across a less professional and ignorant attitude. So if you like being ripped off, verbally abused, and lied to, then Dan Taylor Plumbing are definitely your guys! It all ended well with a fantastic plumber completing the job in time, but he thought Josh had done some pretty strange things when he looked his work! read more
