The staff is so friendly. They know who I am when I come in. Even though it is a national bank, it…read morefeels like I'm walking in to a community branch.

My letter to the Chase branch on High Point Road:…read more I am sending this to your branch, it being the one closest to my home, and which I've visited the most. Please close both of the above-noted accounts, and provide confirmation. Both of them now have a zero balance, and there are no outstanding items remaining to be paid on the checking account. I am keeping my credit card account open, as a convenience. . . but, as has been true thus far, Chase will never get a penny from me, for interest or for any late charges. I've transferred the remainder of my consumer banking business (savings and checking) to US Bank. I've also given them the privilege of opening a sizeable new CD for me, and they'll get other new business from me as well. You see, US Bank is doing something simple and fundamental, which your company's management now finds beneath it: THEY ACTUALLY ANSWER CALLS PLACED TO DIRECT NUMBERS AT THEIR BRANCHES, AND THEY RESPOND TO EMAILS SENT TO THEIR MANAGERS. When I needed to know whether Chase offers its customers a kind of service akin to notarizing - a specialized authentication called a medallion signature guarantee (for documents related to my late father's estate) - naturally I called the direct number for your branch (which is still publicly shown on the web). I discovered that, just as the US Postal Service did some time ago, Chase now routes all calls, dialed to any of its numbers, to a central, automated clearinghouse (where, despite my savvy and persistence, I could not figure out any way to speak to a human being).* I still have the business card of the very nice individual, at the downtown Madison branch, with whom I opened my Chase checking and savings. . . so I then called the direct number shown on her card for THAT branch. Same story. Ditto when I dialed her direct number. Then I emailed her, to tell her of my frustrations and ask her to pass my comments on to management. No reply. (The message didn't bounce back as Undeliverable, so I presume it was received.) I then visited your branch, and asked a teller for one of your business cards. When I got home and looked at it more closely, I saw that the only number displayed was the same branch number I'd already called . . . and NO email address. (I spoke to a relative about all of this. She maintained that she's able to reach Chase directly, but then realized that her contacts had been about her mortgage, not as a lowly consumer banking customer.) Goodbye and good riddance, Chase. It doesn't deserve my business. Period. ___________________________________ * (Big difference, though, between Chase and USPS: Local post offices actually still have working direct numbers, specific to each branch. For those of us in the know, those offices still answer calls dialed to those numbers.)

Drive Thru stays open from 7:30am-6pm Lobby from 9a-5:30/6p…read more Decent Customer Service in the Lobby. Nice tellers.

There for me, when I needed them!…read more It is an awful feeling when your bank account is dwindling and you are not the one doing it. On a Saturday, one day before leaving on an extended trip I logged into my bank account and noticed multiple pending transaction that I did not make. I called the Bank of Sun Prairie and even though it was on a weekend I got to talk to a live person. Hector was very helpful, he was able to determine how the charges were being made and after a while of investigating he recommended we close the account immediately. He said he would do everything possible to ensure the false charges did not clear my account and there was a chance they would be able to transfer all my bill pay information to a new account. This was a stressful situation for me and Hector was very patient, understanding and made me feel confident that I was in good hands. In a couple days I was contacted by Pam from the Bank of Sun Prairie, she understood we were traveling and assured me they were working to protect our account as well as establishing a new account for us. A couple times it was late evening when Pam was texting with me to verify information. Pam managed to set up a new account, transferred all bill pay info and even held the old account open for deposits. Everything was accomplished in a timely manner and all done electronically which was a great benefit to me. The customer service from these two people and the Bank of Sun Prairie was far above and beyond what I expected. They made an awful situation, painless. Regardless of where you bank, it is not a matter of if you become a victim of fraud, but when. I highly recommend the Bank of Sun Prairie for all your banking needs. I, for one, will be a customer for life.

Apparently if you leave a small savings account sit in this bank, they simply take it. Went to…read moreclose my account today because we are moving and the amount I had was gone. It was a savings account that they don't have to maintain, your money just sits there. But not here. I left it there so I could do some business without having to go to where the bulk of our money is. Apparently if you are inactive even on a simple savings account, they will take your money without a so much as "here's a check in the mail" or a "come get your money out". The Bank of Sun Prairie will take every penny. I'm thankful the rest of my money is in a Credit Union where they care about you and your money. I only give it two stars because front line staff is very nice.

Duke J. on Birdeye…read more a week ago Stay away from park bank. The bank wired $19,500.00 out of my account with out asking me if I made the funds available in the account to be wired to a scammer. After the transaction. I saw that I loose $19,500.00 out of my account. I ordered the transaction but I made no funds available for the transaction. And I was not asked by the banker prior to wiring $19,500.00 out of my checking account if I made the funds available in checking account to be wired to a scammer. After talking to the bank about my $19,500.00 the banker Defence was I ordered it. Yes I ordered it , but I made no funds available for the ordered and I was not asked by the banker prior to wiring if I made funds available for the transaction. Therefore, stay away from Park Bank!. read less Duke J.'s profile image Duke J. on Birdeye 2 weeks ago. That October 2022 I when on google to find help on my printer. I talked to a guy who help me with my printer this guy had an accent from Indian he offered me a software protection on my Lap top computer for $199.00, he told me to let my computer on so he can install that software protection on my Laptop. I did let my laptop on for him to install that software protection. I did pay him $199.00 on my associated debit card. few days later he called me and told me that he no longer have that software available he when into my Park Bank account during the installation, he saw $23,00.00 in Bank account he called me told me that he no longer have that software protection available for me. He is going to refund my $199.00 that I paid him. He told me toke me to my Park Bank account on the computer and told me to enter the account of $200.00 for a refund I entered the amount of $200.00 he has a program that he used came down to move $20,000.0 from my Park Bank saving account to check account. He told me that he sent money to my park Bank account that was over refunded . I should go to park Bank and wire him $19,500.00 and keep $500.00 for myself for my refund. I when to park Bank I told the Bank to send him his over payment of $19,500.00 back to him. I make no fund transfer from my saving to checking. Park Bank employee that processed the transaction never asked me before wiring the $19,500.00 out of my account if I made $19, 500.00 available in my checking account to be wired. She wired $19,500.00 out of account with out asking me if I made that amount available to be wired. The next day I find out that I lost $19,500.00 out of my account I talked to her about it she said she will reverse it, never been verse since October 12, 2022. We are now in court for my money. Still way from Park Bank!!!!. read less

I opened a business and a personal act. at Park Bank on Park Street, Madison, in 1972, That was…read morethe only branch back then...a little neighborhood bank. Forty-seven years later I still bank there with free checking for my businesses, personal and charity accounts, other than $10 per year per account as a security fee. Over the years they have gotten larger and I bank at the Fitchburg branch now. The faces change, generally moving up, and some out over the years become presidents of other local banks, but the personnel remain friendly and intelligent. Paula knows me by name when I make a deposit and Claudia handles my wire transfers quickly. Rick and i rarely have a conversation that lasts less than twenty minutes when we run into each other in the lobby. So good sized cooperation now, but still efficient, friendly and free popcorn on Fridays.

Customer Service in bank and online is always supportive…read more It would be welcome to add an additional verification number check for their online banking - and to open a bank in Sun Prairie!

Ive been a member since 2016. I've never worked with an institution before that truly cares for my…read morefuture. The entire staff is warm and friendly! Recently Laura helped me with a new loan . She listened and understood my personal needs . Thank you to the entire team! Feels like family and looking forward to the future ! If you're not a member and looking for a loan apply with MCU . I promise they will try everything to help you no matter the circumstances!

We have been with Oregon Community Bank (now One Community Bank) since we moved to the area in…read more2007. We have always found the staff friendly, helpful, and accurate in our transactions.

Stick with bigger banks. Staff is rude and they cannot handle basic accounting principles. If you…read moreneed to research previous activity they cannot tell you historical balances. The high schoolers they hire can barely add and subtract, and give you a blank stare when you ask any question that involves basic math. The older staff uses calculators instead of real software which leads to a lot of human error. My understanding is they use spreadsheets for updating accounts each day instead of advanced software like bigger banks use. Stick with bigger banks. If you question them about your account even in a nice way they snap at customers and accuse the customer of being wrong. Run away from this bank. They do a lot of manual entry instead of using software and their mobile app....lousy and inefficient. Customer service is awful. The bankers they hire cannot handle accounting questions. And no one knows how to transfer a phone call without you being dropped about ten times. I am concerned about their attitudes and manual accounting practices. Also at issue is their hours. There is not a 24/7 line to call if you have account questions. The only number you can call after hours is if your card is lost or stolen. So if you have pressing questions and it is after hours you are out of luck. Go to a bigger bank. Real banks use state of the art software and can research any dollar amount for anytime. OCB is the worst bank you can try. The staff is unqualified in basic accounting.

This bank, and any like it, that won't exchange currency unless you are a customer is a disgrace to…read moreour national financial system. After having spoken to her manager, the teller returned to inform me only customers could exchange 20s for other denominations. Well, I may not have been a customer then, but I sure as heck won't ever be now. So, I took the money I withdrew from THEIR ATM and drove down the road to Old National Bank and started a proper relationship with them.

Man, I've just been tickled with my experience at BMO so far! - Definitely one of the top 10% of…read morecustomer service experiences I've had in my life - Would HIGHLY recommend. TL;DR: I was pressed for time, had quite a few hoops to jump through by the end of the day. I came into their bank, they jumped in IMMEDIATELY, and we furiously and frantically worked to get things ironed out within a few hours. Long Story: Roxanne and Ken are FANTASTIC. (Edit: I am also working with David on a home loan package and have been nothing but pleased so far!) I realized I was out of checks from my "at-the-time current" bank (which has no locations in Wisconsin or any of the neighboring states), but needed an earnest earnest money check within 7 hours. Furthermore, my old debit card had been deactivated during two days before due to possible fraud (Everything was fine though, in case you may care to know. I didn't get robbed haha.) Roxanne helped me work with my other bank to get my debit account reactivated, take a cash advance from my old bank's card, head over to Ken, and open a BMO account with the money. Finally, managed to get a cashier's check! I was impressed by the team's speed and precision as we moved through this process - More importantly, I have rarely been shown the amount enthusiasm and "comradery" which R and K displayed. (Edit: David is now "my man" too! - A very pleasant, personable, enjoyable guy, who also seems to be quite effective in his work) BMO's account options also seem to have plenty of perks and boons, especially so for those who happen to work at a large medical software company in the nearby area. ;)

We have been with Oakbank since it opened. Whether I talk with agents in person, or on the phone,…read moreI am always pleased with how efficient and cordial the interaction has been. The online services are top notch. However, their agents are their the secret ingredient.

Oak bank rocks! I like that they are locally owned. The offer a high level of customer service…read more Their rates (loans and deposits) are competitive. Again, their customer service is top notch. Everyone is extremely helpful and friendly. You get the impression they really appreciate your business. I am currently in the process of refinancing my house. The process has been painless, efficient, and I am extremely pleased with the interest rate. Added bonus - fresh baked cookies in the lobby every day!