Susan Lungar is the rudest, meanest medical "professional" I ever encountered. First of all, Susan…read morewas over an hour late for our scheduled appointment. Then, the second I walked into the room, without any apologies for her tardiness, Susan immediately went on a rant, screaming at me, denying me health care! Susan wouldn't let me get a word in. This appointment was clearly between her and her computer screen, NOT with the human patient sitting before her. She jumped to many unsubstantiated conclusions before ever meeting me prior to this nightmare of a visit. Susan completely failed to deliver patient centered care. Zero empathy, compassion, or understanding. Susan literally threw a cruel tantrum. It was all about her ego and biases. Never attempting to actually treat or exam me. Once her dismissive behavior became clear, I left immediately. I refused to sit there and allow her to yell at me. Susan completely lacks the ability to behave like an adult, let alone treat her patients like adults, or with dignity and respect. What a shame. Please retire and let young, competent professionals in to care for patients who are attempting to bring business to Farallon. You're clearly not able to keep up with the work load any longer.

Dr. Longar and her staff are amazing! From the front desk to the coordinator (Tess) to seton…read moresurgery center (Lila, anesthesiologist and nurses) all top notch medical providers. I had my cataract surgery and was so happy with the results, my vision improved significantly and colors are brighter. The surgery was minimally invasive and was over in 10 mins! Dr. Longar is definitely top notch in her profession. I am forever grateful to ever who assisted in this procedure. Thank you!

Dr. Hee always find problem on my eye, about 2 years ago there redness line on 1 of my eye for the…read morewhole week, he figure out I am allergic with medicine such Ibuprofen, I did take Ibuprofen after surgery for other thing, he recomended me to stop Ibuprofen, and try such Tylenol if I still feel pain from surgery. The office also called for eye drop rx to pharmacy, 2-3 days later my eye clear, yay ! Then now I have problem again with my eye, he also see the problem. Wonderful !!! I am so thankful that I found him (from a friend refferal 2 years ago) to check my eye. Receptionists are nice, they always try to explain and I get enough info, clear. Dr. Hee the best opthamologist.

Front desk staff is extremely rude. They are abrasive, and lack common courtesy. The Doctors are…read morekind and professional.

My experience with Bernd Kutzscher, MD in 2019 was a nightmare. Dr. Kutzscher should have honored…read morehis Hippocratic Oath and performed an eye exam as he was paid to do, billing insurance under the doctors' name while ignorant technicians are the ones doing the work of the MD is wrong, perhaps he should retire if he is tired of performing eyes exams. The technician assessed my eyes through an array of lenses and enter her data in the computer, Dr. Kutzscher came into the room, exchange pleasantries and signed off on the RX without preforming an eye exam. The new RX had a huge change and I was concerned. I bought 2 pairs (clear/dark = $1,400) of glasses with Kutzscher's optician. It took 4 weeks to get the glasses and when I got them, I had a horrendous pain in the eye with the huge change on the RX and had a hard time reading/seeing. I called several times to speak with Dr. Kutzscher, he finally returned my call and said my eyes needed to adjust to the new lenses and agreed to see me three weeks later. Once more the technician assessed my eyes through some lenses and asked me to read some charts which I did with lots of errors but she said it didn't matter. Dr. Kutzscher walked in the room read her notes in the computer and said to keep using the glasses until my eyes adjusted to the change, without performing an eye exam or regard for the pain that I was suffering. I asked him to change the RX, he said there is nothing wrong with the RX, but how does he know if he never performed the eye exam. He should have honored their re-do policy as offered at the time of purchase if the glasses didn't work. The office staff and the optician are very rude, perhaps they believe if they intimidate the clients, they get paid and the problem goes away. Five months later, since the pain continued and I couldn't read or see I went back to my previous eye MD, a true gem, who stands by his work. The doctor performed a comprehensive eye exam and said the pain on my eye was due to the wrong prescription. He assessed my eyes and wrote a new RX. He said if there is any problem, he will re-do my glasses at "no cost". My new RX was a gift sent from heaven I was able to see and read without pain.

I scheduled to see Dr. Kutzscher after suffering what seems to be an ocular migraine and wanted to…read moreconfirm this. I was able to see him within the week after having the symptoms. The doctor himself had great manners, took his time to really understand my symptoms (unlike another ophthalmologist I had seen in the past who rushed me), and was also making conversation getting to know me and such. He was super friendly and professional but had to knock off a star due to wait time. My appointment was scheduled for 1:30PM and I waited until 2:20PM before he got to me. Probably because he is chatty and likes to get to know his patients...so scratch that I'm giving back the star. 5 STARS! Highly recommend!

Dr. Bocci was recommended to me by a friend. I had severe cataracts, which I was told had to mature…read morebefore I could have them removed but I could hardly even drive anymore. I went to their Union St. office and met with Barbara, who is the manager and is so professional and sweet. I am very light sensitive and when I went into the room with Dr. Bocci, he was very accommodating to me. He told me I could have them removed and they will never come back again. I was more than relieved. We set the date for the surgery. He is quite professional and a very competent doctor. The surgery was quick and amazingly seamless. He told me, "The comfort of the patient is very important to me during surgery." This was done in Daly City. When went back to the office, he took off the bandage and I shouted, "Hallelujah!" I could see again. We scheduled the next eye to be done and that was very successful, also. This eye was done in SF at St. Mary's. He suggested in the other eye that I have a small amount of near eye site in the new lens, so I could read a menu without my reading glasses and that has been a big help! Now, I have 20/20 vision again. I am an artist and couldn't see the difference in the colors anymore but everything is perfect now. If you have been waiting to have your cataracts removed, I would urge you to contact Dr. Bocci. I recommend him and his staff overwhelmingly.

I had bad cataract surgery in another state. Dr. Bocci corrected everything and is the top Dr. for…read morecataracts and eyes in general. I had my vision checked , in another state, as we had moved. The Dr. gave me a pamphlet about "eyes". I looked at the author and it was Dr. Bocci. His wife, Barbara, is wonderfully helpful too. Sue W.

This place sucks. They canceled my appointment twice. They waited till the last hour to notify me…read more It's not easy to schedule appointments and took weeks and months for my appointments make. Zero star.

The woman who assists clients with eyewear selection and ordering is borderline rude. She exhibits…read morea perfunctory attitude as if one is impinging upon her precious time. Considering the significant cost of eyewear, it would not be asking much for common courtesy, attentiveness and positivity. We live in a society where respectful client/customer service is seldom provided. This is the disheartening reality of our age. In future, I will obtain my eyewear at another site.

(Reporting for my senior citizen uncle) First of all, the equipment is older and the waiting room…read morewas not clean. the services that he had scheduled was not preformed. He was told that there was no time to do the procedure. All he was asking was to have his prescription updated. They said if he wanted to have his prescription updated, he would have to reschedule. Instead, they did a diabetic eye test that he had to insist on and a normal vision test.

This is by far the worst company that has ever been. Always miscommunication between the staff. And…read morewhen this lady doctor said they will call me back they won't call me back again. I have been waiting for my contacts to come eversince. Never again I will come back. The service is horrible!

I had a quick eye exam with Dr. Holland, and she was really friendly. I was in and out in under 30…read moreminutes, and still had time to check out some glasses. Great experience overall! Also there is a parking lot, which makes it very convenient.

I've been going here since they were in Macy's at Serramonte. Great customer service. Great eye…read moreexams for myself and daughters. Glad they were able to put us all together. Loyal customers are offered perks for out of pocket contact exams. Dr. Bronsan is personal and great. Front office staff is amazing. They even adjusted my eye glasses and sunglasses for free. THE BEST! Will definitely return.

Vision one Optometry have Excellent service staff…read more Starting from walking in the Office from start to finish. Easy and painlessly fast. Highly recommended.

Kind, capable, caring, amazing staff! Dr. Chin, aside from being a fantastic optometrist, is always…read morepersonable, friendly, and positive. The vision one team has consistently provided top notch care for my family for over 15 years.

Really happy with Dr. Malina and will make her the primary pediatrician for my kids. She was…read morecaring, personable and thorough, even finding out my previous Dr. Had missed one of my kids early shots.

My daughter had her first visit today with Dr. Malina. We were so pleased with the politness and…read morethroughness that she showed us. My daughter felt very comfortable and we didn't feel rushed at all. She seems genuinely concerned and attentive. I am so glad that I switched from her former pediatrician. We are definately here to stay.

I've been trying to find this medical group on Yelp for a while. I only wanted to let everyone…read morewithin an earshot of this location know how much I appreciate what they do for their patients here. If you have glaucoma like me, or cataract, or macular degeneration you owe it to yourself to make sure you schedule an appointment with doctor Louis Chang. He's honest, straight forward, sincere, and he knows his specialty well. He's the consummate professional. My own ophthalmologist, Doctor Edward Koo, referred me to him, and he speaks highly of him as well. I can't end this review before I comment on how professional the office crew at this location are. Cristina, Elena, Sue and Olga are all extremely competent at what they all do. From running the front desk, to scheduling appointments, to checking with my insurance company for the best coverage, to pre-testing, to prepping for my scheduled injection procedures. Everything is done with the utmost care and respect. I'm so grateful for having this service available to me.

They deserve 5 stars , my experience was excellent . The doctor is so nice so good the staff at the…read moreclinic are great people especially Sarah