This rating is strictly for the doctor's office policy and procedure. I took my wife for an in office upper GI procedure by Dr Neumann at the 5839 Harbor View Blvd location. The procedure was for 11:30am but the instruction paper requires her to be there at 10:30am. While the extra hour wait is annoying what comes next is just unbelievable. A nurse or technician came out to get my wife and because the procedure requires anesthesia they want to make sure my wife has someone to take her home. The lady asked if I will be sitting in the chair I was sitting at (first issue, treating a customer as a child). I said yes I am just going to go out and get a cup of coffee. "oh you cannot do that. If you leave we will cancel your wife's procedure..." I explained that I'll be right back. Nope... no such luck. So Dr. Neumann... guess what your staff just insinuated? That I am not to be trusted, that I might be a liar that would leave the office and leave my wife there. I have never been so insulted in my life. You may be a great doctor but questioning the integrity of your patient or family is just unacceptable. read more