Our power went out on Saturday afternoon! After Coastal Electric (CE) came out and determined the…read moreproblem was not theirs, we spent another hour and half calling numbers out of the phone book - some where "disconnected", most went to voicemail where we would leave messages (none of which were ever returned!), and then we called Dawson Electric and they answered on second ring! They were at our house 40 minutes later! It toke Mr. Dawson less than 10 minutes to determine the problem was one of the two lines in the main cable running from CE box to the house. We had power to some outlets, but not others. He fixed it so that we had power to the freezer and refrigerator - and turned out we had power to the TV (HA!). He and his son showed up bright and early Monday morning and had everything dug, replaced, and power on by noon!!! Kudos to the Dawson Gang!!

These are the guys I will always call for all of my painting needs! They are professional and…read morecourteous and do a superior job. I am thrilled with how well my interior looks now with a fresh paint job! I will recommend them to all of my friends and family.

Did what they said, showed up and did the job right. Started soon after quote was given, quality…read moreworkmanship. Honest and clean workers .

Called and they came out the day I requested for a quote on some duct work. The tech was…read moreprofessional and nice. I was told they would contact me with the completed quote. Never heard anything. I guess they didn't need/want the business. Reading the other reviews sounds like the office staff is the problem.

In December, while we were in the process of purchasing our home, an inspector noted an issue with…read morethe downstairs HVAC system. During the inspection, the thermostat was set to 72 degrees, but the system was reading 66 degrees. The inspector stated that the unit appeared to be stuck in AC mode and advised that it was an ongoing issue, not something that would suddenly occur overnight. The sellers arranged for their HVAC company to come out, and their technician reported that there was nothing wrong with the system. Based on that information, we proceeded with closing. Two days after closing, we noticed the same issue again--the thermostat was set to 74 degrees, but the system was reading 68 degrees. We contacted the same HVAC company. When I called, the receptionist was extremely rude and dismissive. She stated that all technicians were busy and they would come out "whenever they could." I calmly explained that we were home all day and simply needed the system checked due to inaccurate readings. A technician arrived on February 2nd around 1:00 PM and immediately identified the problem: a valve was sticking in AC mode, causing inaccurate temperature readings. The total repair cost was $1,095. This confirmed exactly what our home inspector had originally found. The technician even stated that this was not a new issue and had developed over time. I called the company back to explain that their first technician missed the problem, despite it being clearly identified by both the inspector and their second technician. When I asked to speak to a supervisor, the receptionist stated there was no supervisor available. I also addressed her rude behavior from the previous call. She dismissed my concerns, blamed the sellers, and refused to take any accountability--even though the sellers had done their part by hiring this company. When I informed her that this matter may need to be escalated to a lawyer for documentation purposes, I asked for her name. She responded defensively, stated she had worked there for 26 years, and said she "wasn't going anywhere." I clarified that I only needed her name for documentation. She then hung up on me and sent subsequent calls straight to voicemail. This company needs to seriously reevaluate who they place as the first point of contact for customers. The receptionist was unprofessional, rude, dismissive, and unwilling to help resolve an issue that resulted from their own technician failing to properly diagnose the problem. Poor customer service like this reflects badly on the entire company

EEEEEK! Our upcoming move is fast approaching! We recently accepted an offer on our home in GA…read morewhich is exciting, but now the craziness begins. The inspector came to do her evaluation and buyer came back with their repair requests. One of the items was to service the HVAC unit and fix any issues found. Our realtor recommended Service Emperor (SE), so we gave them a call. - Evaluation - Wow, were they fast! After we got off the phone with our realtor in the am, she called them to make an appointment. They were available to come out later that afternoon to do the initial evaluation of the work that needed to be done. This company is pretty high tech! They sent me a text message from the technician, Josh, introducing himself, stating he was on his way and a link to his GPS location that indicated his ETA in live time with a pic of himself attached. You know who to expect, no surprises. Josh was great! He did a full evaluation, made the recommendations which he separated item by item. There were really pricey items for simple fixes like leveling the HVAC unit, but he suggested that if we wanted to go through the trouble, we could save the money and do it ourselves (like lifting the unit, shoveling gravel underneath and putting a leveler until it's level). We appreciated his advice and did just that for the minor issue, but agreed to get the big job done by them. Note that if you call them out to do an initial inspection, there is a fee, but if you agree to do the work they find that needs fixing, they'll waive the fee. Josh had an iPad with him, took pics of every detail and sent us a detailed evaluation with pics attached. - The Main Job - The repairs and full servicing of the unit was done the following week. Josh had come out on Friday. There was a bit of a miscommunication in scheduling the follow up appointment to get the big job done. Called their office on Monday and spoke to the Office Manager and she got us scheduled in a couple of hours. The start time of the appointment is a two hour window, but they showed up closer to the 2 hour mark. This time, Corey and Kenneth came out to do the job. Same as Josh, they sent a text in the same fashion, intro, name, link to GPS tracking and a pic of themselves. They arrived promptly and spent a few hours working on the unit. At the end, they drafted up the invoice, attached the pics and was emailed the invoice on the spot. No nonsense guys, very courteous, did the work efficiently, packed up and left! They also included in their report that they checked that the unit was level and included the pics to the report so we could provide that as proof to the buyers. - Notes - *Woman-owned and veteran-owned! *They provide a military discount, which is never expected but always appreciated! Thank you, SE! - COVID-19 Observations - They are taking serious precautions! First, they are masked up AND they put hospital booties over their work boots when entering our home and diligently took them off when exiting and putting them on again when entering. They had to do this quite a few times getting material in and out of the house. I'm sure that is annoying and I know they have to keep their work boots on for safety and liability, but the fact that they were so considerate to put them on warmed this Korean girl's heart with a strict no shoes policy in the home! (Josh did the same). *Clarification: I was a little confused with the Icebound gear on the techs in the photos, but it looks like the company rebranded to Service Emperor. Well, that's one big item off the repair request list, so thanks SE, for getting it done! The guys were top notch! One step closer to closing on this house and getting out of dodge... Savannah!

They never showed up. Neither did. They fix my HVAC. Totally unreliable. Can't trust them. They…read moredint even know what the issue was.

Quick and professional leak fixed. Made sure to check for other possible leaks in bathroom, ect.read more

Very friendly and professional. Very fair price. The techs gave all the information we needed and…read moreanswered all our questions with a great attitude. The fix was completed quickly and we are very happy with this company. We will definitely call them for any future service needs.

I recently had the chance to work with Divine Roofing and Restoration, and I can honestly say the…read moreexperience was solid from start to finish. The team was professional, easy to communicate with, and showed up when they said they would--which already puts them ahead of a lot of companies out there. What really stood out to me was how they handled everything with care and attention to detail. They didn't rush the job, and you could tell they take pride in their work. They took the time to explain what needed to be done, answered any questions I had, and made sure I felt comfortable with the process. The quality of the work speaks for itself. Everything was done right, and the end result looks great. On top of that, they kept the work area clean and didn't leave a mess behind, which I really appreciated. If you're looking for a roofing company that's reliable, honest, and does quality work, Divine Roofing and Restoration is definitely worth considering. I'd recommend them without hesitation.