Dassel's is my preferred propane supplier. They've been good to me--through life's good times and bad times-- and everything in between. They've accommodated me when things were hard financially and they've made emergency fuel drops on a weekends with great communication (thanks Tony and Team!) It's been a pleasure to be one of their customers for the past 22 years. Thank you Dassel's! You guys rock! read more

If I can give 0 stars I would. I called to get a reimbursement and who I spoke with the third time said it would take 2-3 weeks because it was coming from their corporate office in Chicago I searched and their headquarters is in Hollister. I'm appalled they have to lie. read more

I have two houses, one using Dassel's (almost 20yrs) and one using AmeriGas. I am getting reacquainted with Dassel's since a tenant moved out of 2nd home and was nervous reading the reviews from last winter. I just called to get tank filled and the phone was picked up immediately, I had incredible service from a very nice gal and while they can't deliver until next week, it's okay as it's not an emergency to fill. I will add that our experience in our primary home last winter was horrific. All the negative experiences ppl had w/ Dassel's was the same for Amerigas. Just sharing my experience. I will be keeping Dassel's as my exp over the years has been far better than Amerigas. Maybe look into Mountain Propane? I hear they are great.. read more

In a world of people upset about the poor service they receive from other local propane companies I have to give some praise to Dassel's. During the winter storms this year my generator was burning a ton of propane and I realized one day that our tank was about empty way ahead of schedule. I called the local office for a fill and they had it done the very next day despite how busy they were for that time. Well the generator continued to run and my carelessness to keep a watchful eye on it just prompted me to call last minute once again for a fill and they once again responded to my house in less than 24 hours. Dassel's quick service and friendliness has made me a customer for life considering I've had neighbors and friends that have other "services" who have spent weeks without propane despite repeated requests. read more

I'm not sure of my next move? Do I sue them? I canceled my service because I moved so I let dassels know hey you guys had just recently filled the tank out here where I've been renting well I'm moving and If you could come lock the tank and refund me the money I paid for you to fill it. They told me to take it up with the new renters. WTF you take it up with them when they call you to unlock the damn tank? I had to set up a account with you to get my service I would definitely say stay away from Dassels I could actually give a long list of other negative reviews I've delt with during my 5 years of service I should have canceled years ago read more

If I could give this company zero stars I would. Everything about them sucks. Don't believe me, look at the other reviews. You will never reach them when you need them. Even their answering service sucks! read more

They jumped my locked fence, should I be upset ? I have been a customer since 2011. I use very little propane, maybe a tank (250 gl) a year. I have always been on a call and confirm basis. Two months ago I had my tank filled without receiving a call. I wasn't budgeted for a fill and this upset me. I put a lock on my fence. Can you believe they jumped my locked fence yesterday on 3-6-2020 ?. There has been a culture change at Dassel's. Very sad. read more

Just got screamed at by a customer support representative when I called to request that the delivery driver wear a face mask and gloves to deliver fuel to my house. The delivery requires the driver to make contact with surfaces which we must also touch to enter exit our yard. I have three persons with underlying conditions, and the response from this woman, after explaining this, was dismissal ('we are not required to wear masks'), and then yelling when I let her know the CDC and state guidance to wear at least a cloth mask when going out. If you have health concerns in this epidemic this is not the company for you, despite their GM calling me back unsolicited. Choose a company that cares about their customers enough to only employ those who also care, and treat concerns compassionately. read more

I'm down to 13% propane. They used to check regularly so I've never been this low before. I've been calling for over one week as I watch my propane go down only to be told that they will deliver the next day. Hasn't happened! I've been told for over a week "next day"! Horrible customer service and totally unreliable. Been with them 20 years--don't understand what happened! read more

Very bad service. Don't use them if possible. Always have to call for emergency tank fills. Always have to hold for over 30 minutes to get anyone on the phone. Many days you just can't get anyone on the phone... read more

Well it looks like they just don't work during the winter. Here we are again in December and we are almost out of gas. They haven't delivered since July and can't get them on the phone. They were scheduled to deliver November 30 but we haven't had anything, and now we are almost out. Looks like we will have to change companies - but the alternatives don't look great either. read more

We've been rural Dassel's customers for many years. Six years ago they talked us into replacing our old propane tank with one of theirs (which only they can fill), but for the past few years their service has been awful. We need propane for heat, hot water, and our generator (when the power is out), but getting our tank refilled when we need it has become an ongoing stressfest. Despite many requests, they will not fill our tank regularly, and their lack of responsiveness has required us to periodically live without heating and, on occasion, to cancel scheduled visitors. Their employee:customer ratio is clearly too low, and their profit:customer service ratio clearly far too high. 2023 has been a challenging winter, but it has only exacerbated an existing issue with Dassel's. I like to support companies with local offices, but I think we're done. We've had only good interactions with the actual propane deliverers, but management is a different story. read more

They are exceptionally helpful; we were new to the mountains, and they removed an old gas tank when we first moved here, and throughout An incredibly difficult winter last yearScott Kept our tank filled, checking on us while working with the rotten road conditions & power outages to make sure we had propane! Then , this year, we needed a second propane tank, & Larry made sure it was installed promptly and properly.. cannot speak more highly of this company and they get five star which I never give, Because they were so exceptional! read more

Would not recommend this company for propane service. We just signed up a month ago and are not happy with they way they operate. First off, after being quoted the initial full price and year rental fee twice, I received an additional bill for extra charges that were not explained on the bill after it was payed. Second, they come and top off your tank with no notice, so there is no way to check your percentage beforehand to verify how much they actually put in unless you do it every single day. Third, the person I just spoke to on the phone about this was so rude that I would fire her if she worked for my company. We will be seeing if we can cancel this service and go back to ferrells. They are steller, very friendly and honest in their dealings. read more

This place is just flat out terrible. The other reviews say it all - poor response time / poor service - overall a nightmare. Stay away at all costs if you can. read more

For some reason they simply refused to give an invoice and then demanded payment, calling the landlord, threatening disconnection in the middle of the winter, then adding another $130 reconnection fees. When I called to pay the paltry $120, they were insulting and rude, still refused to give a simple bill, saying they sent 4 bills already (which I never received). They said that's not their fault. I said I need to report this to the better business bureau, she said "go ahead" , then demanded my credit card number. Wow. I guess this is what happens when you have only one propane service in the Santa Cruz mountains. read more

This is a horrible company. If they do,not get payed fast enough they make you pay up front that's okay, But they charge one extra dollar don't tell you so you get 300 gallons pay 300 more $ than every their competitors, They are extremely rude on the phone, make threats to pick up your tank if you are a couple days late on the rent of the rent of the tank. Quite frankly this company does not even deserve one star! Go else where for propane! Hank Hill would never approve!! read more

Dassell's Petroleum is nothing short of a criminal enterprise. They took full propane tanks that were rented and had most of the year left from my property after being told that the fuel would be removed and transferred to other tanks. They do not operate in a reasonable customer relationship fashion. They do not return calls, they do not answer the phone, except for the receptionist. Dassell's has the lowest review ratings I found and quite frankly, not low enough to equate their MO(screw the customer and deny, deny, deny). After my experience, I would never recommend this company to anyone, other than to stay as far away as possible. I can't believe they are in business and getting away with this. Short of taking them to court, there will likely be no reimbursement. I would rate them zero stars if that were an option! read more

Definitely not old time customer service. After 10 years of paid service with mountain propane I decided to switch companies and Dassel say they wont take Mountain propane service customers. The office was rude and obviously doesn't need my business. Found another company that was friendly with rate over $1.50 per gallon cheaper. Id steer clear of these two companies. read more