When it comes to PC/laptop repairs, I experience the same apprehension as I would with that of visiting a garage. I don't know enough about the subject matter to know if I'm being done over or not. They can say whatever they want and my only choice is to nod and smile and try to convey the illusion that I know a little and I understand the nonsense they're throwing at me...!
So I think something can be said for a business that has the honesty to tell you when you're about to waste your money. After my lappie froze up on me, I visited a few repair shops to gauge prices and ideas of what the problem could be.
The first place said it could be one of three problems... the uncertainty and lack of confidence left me wonting.
The second place clearly didn't have a clue as they recommended a complete reboot. Meaning I would lose every file and program from said laptop and have to reinstall everything from scratch (I imagine their motto would be 'if in doubt... reboot!').
Enter DATA Computer Services. After a short discussion about the problem, they offered to take the laptop overnight and have a tinker, free of charge. After that they would call me with their findings and quote me a fix price.
When they called, the problem had been nothing more than a driver that needed re-installed and a hard drive clean up.
And shop #2 wanted to reboot the whole system...! Wow.
So for £40 my lappie is back to his best, and working even faster after the clean up. When I enquired about increasing the hard drive space (getting back to my point!) the sociable staff, rather than quote me a price and offer a turnaround time, instead offered free advice on how to maximise the space I already have, citing an increase as a bad investment. Very impressive.
Worth going a little out your way for honest and efficient service. read more
