I usually never do reviews at all but I figure out how to do so today…read more That just goes to show how great of a job Paige Critchley did! she went above and beyond to help me, built a genuine connection and trust and help me find what I needed for the best price while explaining everything she was doing. never felt left in the wind to what she maybe doing on her screen! Some of the best customer service I have received from any establishment in general! bless her!

Great People! The Agent did not make me feel bad about my driving record.read more

Lisa definitely has her clients best interests at heart. When we had our policy quoted she was…read moreconsiderate, professional and very helpful. Thank you Lisa!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Maumee, OH area since 2013, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

If I could leave less than one star I would. We ended up leaving American Family (Robert) after…read morefinding out we could save over $4000.00 on our homeowners going to State Farm. We saved even more insuring our three vehicles with our new provider. After leaving, we found out that they screwed up and listed me as the driver in my spouse's accident so now I show up in the MVR as having that accident. After contacting several people at American Family, they can't seem to fix the issues so I am unable to take advantage of the good driver discount at State Farm. Basically, since we are no longer customers, they have no incentive to correct the problem. In short, American Family price gouged us for several years and screwed us on the way out. I urge anyone who has been with American Family (Robert Bias) for any length of time to get a quote elsewhere! I don't normally leave bad reviews, but this one is well deserved. Don't fall for the trooper story he tells everyone. This guy and this company will try and rip you off!

If i could give no star I would. He seems like A nice guy , former Marine , also retired state…read morehighway patrol man , so I trusted him when he explained my policy to me and he gave me a stack of papers. Come to find out I was without car insurance for almost a whole year and also he put an SR 22 bond on the policy that I don't even need and did not request. I asked him when I got a notice of cancellation for the SR 22bond about my policy when I asked him why the bond was on there he cannot explain and became very upset and yelled at me over the phone which I thought was very unprofessional. When I asked him if my car was insured after figuring out that he put the wrong information on my policy he stated my car was not insured and I would not be able to drive to see him because I did not have insurance! What a nightmare that became I had to call and get another insurance broker to handle this. He hung up on me when I kept asking him what is exactly on my policy, if you are reading this do not get your insurance through Bob bias of American family insurance, you will save yourself a big headache if you just go elsewhere he is unprofessional and I don't believe he really understands the insurance business!

This is a horrible company! Even though the company is aware that their agents lie to increase…read moretheir sales, and they admitted that they lied they refuse to compensate for the actions of their agents. They place the blame back on the customer saying you should have read the policy. When I said I never received the policy I was told by the costumer service representative that she believed me. But she can only go by company policy. Do not sign up with this company! Filing claims are also ridiculous, after 15 calls I still have not gotten a resolution.

I love this company!!!! They take care of all of my families needs. I love knowing im protected and…read morenot only that, they allow me to extend my benefits to my closest friends and family just because I pay my union due!!!!