I have been coming here for many years, If you're looking…read morefor a great primary dr I highly recommend Dr Zane! I recently visited and as usual had a very positive experience. The staff was frienndly, professional, and attentive from the moment I arrived. Check-in was smooth, and the waiting area was clean and comfortable. My provider was thorough, took the time to answer all my questions. The facility is well maintained and modern, which adds to the overall sense of professionalism. I highly recommend Scripps Coastal Medical Center for anyone seeking quality medical care in a welcoming environment. Can't say enough kind words about this place and their staff.

Quoting someone else's comment "it's like paying for a Netflix subscription and then getting a bill…read morefor $100's- $1,000's a month later because only 10% of the movie was covered by Netflix". Scripps does not care about their patients. Do not be fooled by their nice looking facilities, their system is completely broken. Months for every single appointment. Outrageous bills and problems with billing and insurance coverage. Stay away save yourself.

Khepri was absolutely wonderful while helping my mom order her glasses. She was kind, patient, and…read moretook the time to make sure my mom found the right fit and options for her needs. She explained everything clearly, answered our questions, and made the entire process easy and stress-free. Her professionalism and genuine care were truly appreciated. Thank you for going above and beyond to help my mom--we had a great experience and are very grateful for your excellent service!

They play games here and do not know how to serve and are subpar at best--and no one is having it…read more The front desk secretary and his assistant literally lied and said they checked me in. An illiterate Arab or Pakistani employee at Kaiser was blocking the self-check-in Kiosk, getting aggressive, blocking me from using it, then outright lied saying the machine is broken. Then his comrade, an obese nearly out of breath from sitting around too hard and staring blindly into oblivion secretary, also lied and said he checked me in for my appointment but cannot print me a receipt due to my government subsidized health insurance with Kaiser--I noticed he threw away a paper from the printer real fast. Lo and behold, after 45 minutes of waiting around, as I arrived 10 minutes before my appointment approximately, with 30 minutes passing after my appointment (you do the math if you're clever enough), I walked to the Kaiser Kiosk adjacent to the front desk, and checked myself in, as it turns out the self-check-in Kiosk wasn't broken after all, and it automatically printed out a receipt for me via automated Kiosk. I then kindly asked the Arab/Pakistani and/or middle-easterner to show me his Kaiser work badge, as he had turned his picture ID/nametag around so I would not be able to observe it--mind you I am part Arab myself, so this has nothing to do with race. Kaiser is out--they are done. Try Aetna or any other institution no matter your race, background, or socioeconomics because Kaiser is most definitely not worth going into the pits (Kaiser Carlsbad) to get health care advise etc. from a bunch of nobody derelicts. Mind you, I never complain and barely if ever leave reviews online--this is a public safety concern/issue/matter for the good/benefit of members of society at-large. My complaint to Kaiser Member Services verbatim via my Kaiser email/inbox (copy and paste): "I went to my appointment with Ms Marreso as scheduled---arriving 15 minutes early. And was not checked-in accordingly, properly nor at all. Hence, I was sitting for 45 minutes, until I checked with the Kiosk/self-check-in protocol and realized I had not been checked in at all, roughly 25 minutes after my appointment. Essentially, I stopped by your offices 15 minutes prior to my appointment at 10:10am. A middle eastern employee was blocking the self-check-in Kiosk saying the Kiosk was ' broken', thus I checked in (allegedly) with the front desk secretary. After 30 minutes past my appointment, I saw a break and decided to check in a la Kiosk and/or verify if I was checked-in or not--it turns out that a husky overweight obese gentleman who is a front desk operator had not checked me in. When he alleged that he did earlier, I asked for a receipt, and he said we do not provide receipts. Is this true? Why is that? Finally, the Kiosk printed me a receipt, stating otherwise. Sincerely, Mir"

Today Feb 24, 2026 I arrived at the hospital at 6:05 a.m. for a procedure that had me feeling very…read moreanxious, and from the very first moment, staff members were already waiting for me at the entrance. That alone made me feel cared for. I especially want to thank the nurse who received me this morning. I don't remember her name, but I will never forget her kindness. With her sense of humor and warmth, she eased my anxiety within minutes. In such a vulnerable moment, that kind of humanity makes all the difference. The medical team was professional, organized, and confident. Even in a highly technical environment filled with equipment, everything felt coordinated and reassuring. I felt safe the entire time. My procedure turned out better than expected, and I went home feeling peaceful and deeply grateful at 10:30 am Thank you for not only doing your job, but for doing it with empathy and heart. That is something that truly impacts patients and stays with them long after they leave I'm so grateful, thanks again all personal is amazing

I am writing this review because I hope hospital leadership will address concerns about my recent…read moreexperience. During my visit, I experienced excessive wait times, poor communication, lack of follow-up, staff behavior. What was most concerning was lack of communication. I understand that hospitals can be busy and that healthcare professionals work under significant pressure. However, patients and families deserve clear communication, respect, and timely care. In my case, I had to wait 3 days for an MRI after that their wasn't a care plan to follow up. I had to advocate for myself for proper treatment. I am sharing this feedback not simply to complain, but in the hope that management will review these concerns and take steps to improve the patient experience. I would appreciate having someone from leadership contact me to discuss this matter further. Thank you for your attention.

Carly Anderson in the Carlsbad True Care office is such a nugget. She is fast, efficient, thorough,…read morecompassionate and Kind. Her skills matched with her personality. Please keep her around. i feel so well cared for by her and her high performing staff. They clearly love her too!!!

My daughter went in with a high fever and rapid pulse rate, Took her O2 and read 93 percent. "Oh…read moreshe is just very dainty her fingers are too small shes fine. Told us to give her Tylenol and go home. We kept going back because it wasnt working. Pulse was 160, O2 was 93 percent. Took her to Scripps Encinitas and found out she had pneumonia and was struggling. temperature went up to 103. If I could sue TrueCare, I would. I am PISSED.

Dr Derrington is an awesome Dr. First and foremost, he's very kind a caring doctor. You don't get…read morethe feeling like he's trying to rush you or your just a number. He honestly cares. He thoroughly exams your areas of pain. When you have having your injections, he's very precise with his needle placements with the use of ultra sound (and numbs you so it doesn't hurt). And lastly, he doesn't try to up sell you. He suggested PRP for me. I asked if I should also do stem cells; He said no, not for your injuries. PRP should be good. Some doctors might push for more with profits. Not Dr Derrington. If you are looking for PRP and/or stem cell injections, I recommend him whole heartedly.

High level of professionalism. Derrington Ortho front office runs like a well oiled machine---…read morealways punctual, thorough, and well-mannered. Unlike other offices in which I have always had circular word salad type complicated conversations that result in never ending phone calls and fraudulent billing (this includes many five star reviewed doctors I have seen), this office makes things simple and direct. On top of this, one of front office staff is actually a highly trained regenerative med lab technician, whose understanding of the science behind the treatments far exceeds medical billing. The office works as a team. Dr. Derrington is an excellent regenerative medicine doctor. Trust me, I've seen many frauds.

I've been managing my chronic migraines at The Neurology Center with Dr. Choudry for about 2 years…read morenow, receiving Botox injections for treatment. I truly can't say enough good things about this office. Dr. Choudry is compassionate, attentive, and incredibly easy to talk to. He genuinely makes me feel heard and cared for as a patient, which means so much when dealing with chronic migraines. The staff has also been consistently kind, professional, and responsive. Anytime I call with questions or concerns, they always return my calls promptly and are very helpful. It's clear that everyone in the office cares about their patients and works hard to provide excellent care. I'm very grateful to have found this team and highly recommend them.

Incompetent and condescending staff. My family member was admitted in the hospital…read moreFor 10 days. His appointment was during this time where he had to cancel. Discharge instructions stated to stop his seizure medication. These are not to be stopped cold turkey. I called to ask what he is actually supposed to do and the person who answered said "I don't know, we didn't discharge him and we were there" ok so just stop the medication suddenly and whatever happens happens is on your office then. She said "oh well I can ask the md" and proceeded to question that we were properly given discharge instructions. Ma'am he's being sent home with a pic line and his discharge instructions were more focused on the care for that. Nothing was specifically mentioned about his medications. And if you think Tri city hospital does a thorough go over of the discharge instructions then I rest my case on the incompetent

I have been seeing Vanessa for years for aesthetic care but I believe she is a great practitioner…read morefor medical needs as well. As soon as you meet her, you can tell she is extremely passionate about her job (primary care and aesthetics). She is very talented and frequently trains NP students (the sign of an expert). Thank you for the care you give me! We appreciate you.

Yesterday, on Wednesday, August 21, 2024, after I called and I spoke to Abigail the medical…read morereceptionist, I asked her to ask Dr. Li to please send my medication orders over electronically to my local Pharmacy. Abaigail placed me on a brief hold, then she said she will ask Dr. Li if she has sent over my 2 medication orders to my local pharmacy to pick up today. Then Abagail told me that Dr. Li has just sent over her orders for my medications and I should call my Walmart Pharmacy to ask when these two medications will be ready for me to pick up sometime today. I did call yesterday and this pharmacist Wen said these 2 medications will have to be special ordered from their supplier and they should be ready for me to pick up later this afternoon. After I called this Tri-City Primary Care Office 3 times I was able to get my medication order resolved from Dr. Xiang Li.

I had a massive splinter in my toe that i couldn't get out. It was lodged in there for two weeks…read moreand despite waiting for it to work itself out and trying to dig it out, i realized i needed a professional. I was referred to Carlsbad Coastal by a friend and was glad i went. The wait was about 1/2 hour, but once i got into the exam room, everything went quickly. It turns out it wasn't a splinter but a deep thorn about 1/4" in length. There is no way i would have been able to get this thing out on my own. The procedure took about 1/2 hour once he started to numb the toe til the pesky thorn came out, but, no more pain! I highly recommend Carlsbad Coastal and their friendly staff and skilled doctor.

Dr. Sharma has been my family's primary care physician for over a decade. He will always fit us in…read moresame day for a sick visit which I really appreciate. And he will take whatever time is necessary to fully explain my or my son's' condition. I have also received excellent medical referrals from Dr. Sharma. And when he has given a referral his office always check with me to make sure everything went well. All the staff is also wonderful and friendly. I really appreciate how helpful Connie has always been with billing questions and scheduling changes. I recommend Dr. Sharma very highly to anyone seeking excellent medical care with a personable staff.

Place needs to be remodeled or demolished. Old and stinky hospital. Went to the ER because my…read moredaughter was in pain / had pain in the left side of her face. They took her vitals and then told us to wait at a separate waiting room. We waited 2.5hrs and we left! Kept asking when was her turn or how much longer and they kept telling me that they were busy but soon. Saw many employees doing absolutely nothing, cracking jokes and having a good time when my daughter is screaming in pain. NEVER COMING BACK !

I had back surgery about 6 months ago. I need a follow-up Xray. Over the last 2 weeks, I have left…read moreFOUR 4 messages to schedule this appointment with radiology. I have tried numerous times to get through to an actual person for help. NO ONE has called me back. I know people are busy, but this is ridiculous and beyond frustrating. Apparently, they don't care.

First time here, I had no choice but to take the earliest available date for my procedure. I was…read moregiven instructions that I need to have an ample of time to look for parking. I was wondering at first and thinking how small is this area for parking to be a big of a problem. We came an hour early just to scout the place. They were not kidding. It's a big structure with lots of parking space but also full parking lot. Just like where I work.. it took us 20 minutes to find a parking space and was lucky to have it near the building where my appointment is. Reception wise, same as other Kaiser Permanente clinic or hospital I went to. In about less than 10 minutes, they called for my name and there's Ms Anna Lee and Mr Andrew receiving me warmly by the door. They brought me to my space and let me change into patient gown and Ms Anna Lee walked me through the procedure, Mr Andrew started my IV and I am very appreciative of him granting my request without questions. From there I already felt at ease and most of the questions in my head regarding the procedure were already explained. Few minutes passed and Mr Jonathan came in greeted me and introduced himself and took me to the procedure/sedation room. He also walked me through the things that will be done in that room. Mr. Cesar and Ms Kara were there as part of the team. Moments later, Dr Masters came in and explained to me what will transpire and ask me if I have questions. Procedure was done and all went well. I really appreciate being assigned to this team. They have exceeded my expectations. I was at ease and I have no doubts or questions during my visit. This is the quality of service I would like to have and also what I try to give to our patients as a healthcare personnel. Thank you so much to the whole team. Keep up the good work. :)

I brought a friend in for surgery. Parking was a nightmare!!!! The valet was full and there were no…read morespaces available. I had to park out on the street . I had never been to this facility before, it seemed new and very clean. The staff were super friendly. As the driver of the patient (my friend), I had to fill out a form so they could keep me informed on the progress. She was taken in in a timely manner and I started getting text updates almost instantly. The waiting room was bright and comfortable. When she was done, one of the nurses came out and showed me where to park in 30 mins to pick her up. I got my car from the street and received another text she was on her way. They brought her in a wheelchair and loaded her into my car. It was quick easy and super efficient. I'll be doing it again next month. I sure hope the parking situation is better then.