Bri is amazing to work with. Super patient and very professional. Great service all around.read more

Did a great job while i lived in indy, helped me when i transitioned out of state and on the road.read more

This was my original review which I was generous with: "Poor customer service and untrained staff"…read more New review 12/10/2025: Where can I begin, today I had a phone call with Brittany Wells, hoping for a professional phone call, since my last experience with one of her staff was terrible and since they keep changing up my bill every month. Unfortunately that is not the case. Let me just put each unprofessional word that came out of Brittany Wells mouth today to put in perspective what this phone call sounded like. 1) "Sounds like you want Kaylee to be fired" no clue where she got this idea from but she said this to me a customer and putting words in my mouth? 2) "I don't appreciate you filing a corporate complaint and leaving me negative Google reviews" I am well within my rights to file a complaint with corporate and leave a Google review and as a professional you are not supposed to tell me how you feel towards that. Your job is to remedy the situation, that is how business is done. Almost the whole phone call was focused on how she feels about this corporate complaint and Google review rather than fixing my issue. 3) I asked how can she fix the issue and she said "there is nothing to be done anymore, you already taken this up with corporate and left me a Google review" (she wants to imply that she is no longer willing to help with the issue because I took action against her agency) but some how in the past Brittany Wells agency was able to remove the back charge from my account before but all the sudden after my complaints and my Google review they cannot do that. Sounds like to me someone is holding a very big grudge. 4) "I don't appreciate you telling me how to handle my staff", what I said was is for someone to be held accountable, I never once specified what she needs to do to hold the person accountable lol??? Then she said " you are asking for an apology" lol I never said that???? 5) "Your complaint doesn't make sense even corporate said that" well I find it unprofessional that a supposed professional corporation would say that and not address a single concern from my complaint. Not only that my complaint makes perfect sense. Corporations want to avoid any traceable mistakes that leads to an agency or a staff member. Instead of liability, they are deflecting to "doesn't make sense" to cover up for one another. 6) "I see why Kaylee hung up the phone" excuse me? you are implying that a staff member should hang up the phone on a customer? (She said this because she believes that I was cutting her off although I believe I was having a conversation with her but Brittany Wells refuses to check herself when she cuts me off lol? Very one sided....) 7) "I am very anal about my staff leaving notes, they would've left a note" she is referring to when my mother came in for a walk in appointment to resolve the issue and she is claiming that if my mother did come in for a walk in then her staff would've absolutely noted it in her system (basically she wants to say that this event isn't true because her staff didn't leave a note which makes it in her eyes that it did not happen lol?) which I replied to and said, "hey it could be possible that your staff didn't actually leave the note, you can check the cameras" she said she isn't going to look through the cameras but she rather asks the employee. Sure. I told her I don't want no employee saying otherwise which is why I asked to check the cameras. In conclusion, most of the phone call was a lot of "sounds like", I don't appreciate this and that", "there is nothing to be done since you're already taken it up to corporate and left me a review" well why waste my time if you absolutely got no solution? This phone call was for her to give me a solution to my problem lol...this review isn't even half of the problem. No professional agent should make any unprofessional comments like that. No professional agent is supposed to let their emotions and ego get in the way of a resolution. At the end, it is about customer satisfaction not about how the agent feels.

Our agent left without much notice and Brittany's office has been so helpful in her time servicing…read moreour insurance! We appreciate their promptness and willingness to help!

We've been with Josh since the pandemic. He and his staff were very professional, attentive and…read moreaccessible at first. Recently, I've never been able to reach him or someone that can help make changes to my coverage. IF the phone gets answered, it's someone who's not able to access and modify my account, and they let me know they'll give Josh a message. I've waited since July for a callback from Josh, and still haven't heard from him. With a complex industry as insurance, we should all pick an agent that'll advocate for us. Unfortunately, that's not the case here.

From the owner: IN-908202 Our Mission is to connect with members of Indianapolis while building long lasting…read morerelationships within Marion County. We are closely located to Carmel, Zionsville, Westfield, and Whitestown. We are committed to offering auto insurance, homeowners insurance, renters insurance and life insurance to our Indianapolis community. When is the last time you sat down with your agent to review your policies in whole? Our goal is to save you money while making sure your family is protected properly.

Personable and knowledgeable, Kyle has provided me with not only the best insurance coverage/rate…read morebundle but also one less thing to worry about. Knowing that Kyle is there should any issues arise is quite comforting and I wholeheartedly recommend him and State Farm Insurance.

Good agent to do business with. Kyle took to time to answer a boatload of questions and then got us…read morea real good deal on auto and homeowners policies that have the coverage we wanted at a price within our budget. We really appreciate this!

Brad Davis is no longer a State Farm Agent as he retired years ago and this page should be removed…read more The Agent who now does business with this number is Rahvy Murray out of Indianapolis, IN who is now located at 7503 Rockville Rd Indianapolis, IN 46214.

Karla was amazing - she's a great communicator and turned around my application to insure a new car…read morewithin a day. Highly recommend this State Farm office!

Teresa's office made my move to from California to Indiana so much more enjoyable. As we all know,…read moremoving is no fun. So much to do and take care of, but Karla was tremendous in helping me get renter's and auto insurance. She helped facilitate transferring my coverage from California and was very responsive during the entire process. THANK YOU Karla!