What a great experience working with Tenerra at this State Farm Office! I am out of state & needed help finding the best insurance for a property in NC. Tenerra was professional, helpful and very nice. If I lived in NC, Tenerra would have ALL my business. Thank you so much for making this a seamless pleasant experience. read more

Angel was very helpful and kind. she was quick to respond and knowledgeable. I had a couple questions, and she answered them clearly. Amazing! read more

I was notified that a payment had not been made only to find out that a mistake had been made their end. Angel Tate quickly recognized the problem, corrected it and assured me that my account is now correct and in good standing. Thank you so much Angel for your professionalism and your much appreciated assistance! Sincerely, Stephen Mezardjian. read more

BEWARE OF THIS OFFICE! 03/21/2025 Update: Mr. Stroman, chose to post personal information regarding our conversation as his response to my Google review. This is a bully tactic with the hopes I will remove my review. I have escalated my formal complaint with State Farm. The person I spoke with read his response and has flagged it as retaliatory. Her words, not mine. I have also FILED A FORMAL COMPLAINT with the NORTH CAROLINA DEPARTMENT OF INSURANCE. Original Review (shortened to add updates) I have a unique situation that requires a knowledgeable person regarding a negligent dog owner. I called this office and explained my situation to the agent that answered. He said he made a call and then told me there was nothing State Farm could do for me. I asked to have my call escalated to someone more experienced in this office and was transferred to Robert, the office manager. I was transferred after the agent "told him" what was going on. Either the agent made errors, or Robert wasn't listening...or both. During this conversation, Robert said that I can't file a claim for "injuring myself." What?! Where did that even come from?! I called this office because I wasn't sure what my options were regarding the incident. I was counting on this office to care enough to help me dig deep and figure out the next step. He repeatedly told me there was nothing I could do, nor that they would do based on the information I have. Eventually, he said "You could file a claim." And then immediately alluded to it probably not going anywhere because I didn't have the names of the party and only their address. That was the first time I had heard about filing a claim. He told me that if I file it and it doesn't go anywhere, then I would be penalized in the future. I asked him why he would discourage me from filing a claim. He told me he wasn't. I quoted what he said to me and that by definition, he was discouraging me from filing a claim. He then started to tell me about how he was doing his job by trying to "help me" avoid being penalized for a claim what probably wouldn't go anywhere. He then started to explain that if in the future, I go to buy a home, etc. then it will count against me. He became very defensive when I called him on his _____. I told him I wanted a call back from the owner of the office and to be transferred to the claims department. I spoke to an agent in the claims department, shared all the details of my conversation with her and she told me the misinformation Robert gave me was basically bogus and that I wouldn't be penalized if a claim was denied. Robert had also said that with only having the address, no police report, etc. that there isn't anything renter's insurance will do. Also, false. The agent in claims stated this agent had no business speaking to the claims process, the likelihood of outcome, etc. I have filed a formal complaint with State Farm. I have already moved my policy to a different office. 3/20/2025 Update: Received a call back from the owner of this office. to smooth things over. Honestly, seems like a nice guy. But the fact is, the way my initial call was handled was not okay. He told me that if they don't discourage someone from making a claim when they "should have" ...then they get yelled at by clients years later. I was also told that where I moved my policy to, the person only has six years of experience compared to his twenty-six. I don't care so long as my new office is respectful to me and my time. 3/20/2025 Update: Received ANOTHER call from Mr. Stroman. He called because of my review, concerned that there was a misunderstanding. He said that aside from calling him a nice guy, that I basically "blew him up". I told him that I didn't "blow him up"...it was his office that I have a problem with. He started to "argue his case"...with a complete disregard for my time. Which...I actually already called out. He told me that whoever told me that I should call my insurance company didn't know what they were talking about. I told him I don't have time for this and hung up. Incredibly unprofessional. read more

They are always so friendly & professional! I will always use this office as long as I need. They answered all my questions no matter how repetitive they were and they always get back to me so quick. read more

I recommend this agent who saved me money and bundled my insurance policies! Thank you Katie Murphy for you professionalism and quick response to my needs! I am extremely happy! read more

I just recently purchased car insurance through angel at this location. She is the best customer service agent I have come across in a very long time. Current insurance is expensive and she helped me extensively on finding me the most affordable price. She is so kind and so sweet I highly recommend that if you're in the need of car insurance to give this office a call and request angel read more

This location is amazing! I've been with their office for almost a decade and each time I've encountered an agent, it's been nothing but superb service! Most recently my point of person has been, Tyrus Baytops. I can truly say, "he goes above and beyond to help make things easier and puts things into such simple perspective!" There isn't a time that I call or email that he doesn't step it up and works effectively to accommodate our famIly's needs. To have a "go to" person means a lot in the business and busyness of our lives! Thank you Tyrus and all of the others in your office and abroad with after hours who go above and beyond to meet the needs of your customers. Keep up the awesome work and impact on your customers! Kesha McIver read more

I wish I could give this a 100 STARS! Phenomenal customer service is extremely hard to find now days and might I say I feel totally blessed to locate this one. Angel Tate is one of the agents there and might I say her name Angel is by no mistake. She goes over and beyond to assist me with any hardships with my account and any questions I may have. She never seemed too busy to give me peace of mind , show me compassion and gave REMARKABLE service. I felt she treated me how she would want to be treated and a loved one. She even would call or email to keep communication with me. David Stroman also values each client and never treated me like a number. Anytime I had a question about my account , he was always so kind and directed the right person to me. Life has its challenges and to pay your hard working money to a company that treats you with the utmost respect, compassion, kindness, urgency and give quality service I do not take for granted. Look no further and give these people a call. You won't regret it. read more

So grateful I reached this State Farm office and was assisted by Katie. She made the insurance transaction so easy and smooth. So grateful for her professionalism , knowledge and patience. read more

Poor customer service. After years of being insured by State Farm and using this branch, I was surprised by their lack of communication and professionalism. The office and ones in charge did not reach out by phone before cancelling my insurance without my knowledge. So there were months I went uninsured without knowing it. read more

Excellent services provided. Staff is always on point when assisting with required information that may be needed. In addition they are professional, polite, respectful and knowledgeable. They make the client feel that they sincerely care about their work and the individual needs. read more

I needed a rental policy quickly to move into my newly leased apartment. I got in touch with Katie Murphy.. it was a pleasure to talk to her. she had me quoted and bound in about 15 minutes. I appreciate everything she did for me and will definitely be getting my auto and life policy!! read more

Just had some more dealings with this office, and the customer service is exceptional. No complaints on my end in over 10 years of being a customer--if anything, praise! read more

I'm in auto sales and work with insurance agents in every organization you can name and several that you can't. I've dealt with a lot of unhelpful or otherwise useless people, but you'll find none of those here. Sandra was great to work with. Thanks! read more

The only thing decent about this location are the agents. I have been overpaying for car insurance at State Farm for 3 years. I just recently swtiched and my insurance went down $800/ year. Their office hours open at 8:30am but apparently no one is in the office to receive calls until 9am. read more

Love the customer service! Everyone I've spoken to are so nice and professional. I definitely recommend this place for anyone looking for insurance. read more

I am in the process of relocating to Charlotte, NC and was calling local insurance agencies for different quotes directly. I was shopping for a multi-policy quote, renter's+automobile+motorcycle. Seems easy, but the renter's insurance needed to INCLUDE covering my pet, a pitbull. First, it wasn't an easy task to find insurance agencies that cover pits. So I already feeling discouraged. I was going alphabetical and here i was S-for State Farm. Before even beginning answering any quote specific information or even giving my name-I first asked if the renter's insurance includes a pitbull. Tyler at this office chuckled and gladly answered "yes, we do, aren't they just big babies?" - calling about 10 agencies before I would ask "do you, cover dogs" and would get responses like "yes, except viscous, aggressive breeds" - uhm excuse me, a dog acts the like he is raised. Anyways, when Tyler said "aren't they just big babies?" I knew, he knew. I was relieved - weight lifted off my shoulders, YES! He gladly took my information and provided me quotes, turns out we had the same pet breed and he said that he had run into the same issues finding coverage before as well. He was friendly and I received quotes promptly. I can finally rest assured, that this transition will be easy. Thanks Tyler at State Farm! I read more

Very knowledgeable staff to help when you need it, but also to help prepare for the unexpected. David and his staff go above and beyond to take care of all their clients. read more

Great office, great location. They are very helpful and resourceful. They always answer the phone, if you do get their voicemail, leave a message no more than a 10 minute turn around on them getting back to you. They also validate parking!! read more