Do not use DaySpring. I saw the bad reviews about the lack of financial transparency and ignored them. And now here I am. I have asked and asked repeatedly for a report showing what we've paid, how much was covered, and what is left because it didn't match the estimate. I understand things change as insurance claims are processed but there is ZERO excuse for ignoring a simple question. This screams "guilty of some sketchy BS" to me. This place should be out of business. For those curious about the experience with the doctor and literally everything leading up to the appointment and final report I have no complaints. It was smooth. The doctor communicated well and often. But their billing department is going to be their undoing!! read more

I filled out Daysprings new client form, making it clear my son needs a therapist with experience in Autism. I was sent a list of available therapists and the ones I looked into had NO experience with autism. Can you imagine the years and dollars wasted, let alone the heartache for my child, if I didn't look into their recommendations? read more

Dr. Ford should get investigated for embezzelment/slimming from the top. My paychecks never really added up when I worked there, and when I questioned payment practices, Dr. Ford delayed my paycheck in hopes to cause the loss of my license. Dr. Ford also personally manages employee paychecks. I witnessed highly suspicious activity throughout the entirety of my employment there. During my time with Dayspring, I challenged vacation hours and my colleagues earned extra vacation hours. I'm not the only former employee of Dayspring that suspects financial foul play on behalf of Dr. Ford. read more

We were referred to Dr. Ford through our trusted pediatrician at Allegro. While it took quite awhile for our child to received an assessment for learning challenges (due to a high volume of requests, we experienced this with another practice) as well) we were able to schedule the intake, assessment, and report out in one call with the office administrator. Our child had a positive experience during the assessment. Dr. Ford's professionalism, expertise, compassion and approachable style was a highlight. She provided actionable steps and solid recommendations for supporting the needs of our child, and exuded care and empathy for us as parents. We found the scheduling process easy, and the office staff very responsive. We haven't dealt with billing yet-TBD. read more

When you have been taking your child for Therapy over 2 years once a week, and your current therapist leaves the practice they abandon you all together. I tried to get him scheduled with someone else and they wouldn't schedule him with anyone else; basically your on your own trying to find another therapist somewhere else. :( read more

They will bill you YEARS after you paid for your last visit. Then they will just go ahead and run your card without permission right before leaving the office early for the day so you don't have any recourse until the next day. I'm going to call my bank and dispute the charges. I cannot believe how unprofessional and terrible this surprise billing is. Should be illegal. Refund my money before I contact the attorney general. It's clear that something shady is going on in the billing department. read more

It takes a long time for teens and preteens to develop trust. My son finally got to the point where he had a relationship with his Issaquah Dayspring counselor, and we got an email stating that he could no longer work with my son because his level of education had changed, and he was no longer covered by our insurance. Boom. DROPPED. Fast forward about 4-5 years, and my son sees this counselor at his place of work. He says hello. Even reminded him of his name, and his counselor said he didn't remember him. OH. MY. FRIGGIN...ARE YOU KIDDING ME??!! At least fake it! It was so hurtful. I'm livid right now. That guy needs a different career. DaySpring-- get rid of Wesley. 2 stars for initially gaining my son's trust. read more

Positive experience with recent neuropsychological evaluation through Dayspring. Have also received counseling services for our teenager. Useful recommendations from the recent evaluation and the counselor connected well with my daughter and we saw good progress. Would recommend. No billing issues. read more

My daughter and I were recommended to Dayspring. We finally found someone to work with Dayspring after having to switching therapist at least 2-3 times & having to start all over again for my daughter to come to trust someone yet again. We were finally told that the therapists could only work there 1 year at the same place. Seriously? that would have been good to know after the first therapist. Also, be careful about what insurers they tell you they cover. I asked if they took Premera, two people looked at their list and say yes, they took it. Had they told me that they did not, I would not have gone again, as I couldn't possibly afford what they charge for a therapy session. I advised them and their bill collectors this repeatedly. They don't care about taking responsibility for what took place. Seriously considering referring this to the state attorney General after their bait & switch tactics. They also have a tactic of not billing you, but using the info of your credit/debit at the start to literally pulling the money straight out of that bank account, whether $20, or $500 without any warning. The interns were always nice, except one who made me feel like a bad mom the few times I saw her with regard to my daughter. Keep looking for someone elsewhere. I have a star rating based only on the therapist themselves. read more

Avoid Dayspring Behavioral Health at all costs. In my experience, the good providers that did work here had repeated issues and often left for other practices, including a provider that I had been working with. Their office is highly unresponsive and is in no way oriented toward supporting the patient experience. Six months after a conversation where their admin confirmed that my billing was completely squared away, Dayspring Behavioral Health sent me a sizable invoice, on Christmas Eve no less, saying they had previously missed this and only discovered it during their year-end review of the books. You deserve better than Dayspring Behavioral Health when it comes to your personal wellness and mental health care. read more

My child had a very bad experience here and the results are useless. The academic achievement scores provided are so wildly different than the scores of similar tests administered by his public school that I cannot trust the results of any of the assessments administered here. Additionally my child had a terrible experience. They seem not to know how to deal with kids who have ADHD. It looks to me that they just try to crank through the tests to get paid rather than get accurate results. Also the test giver swore at my child. read more

Like other reviewers, we have discovered Dayspring's billing department to be an unprofessional nightmare. The counseling our child received from Dayspring is not the issue. However, we were warned by other parents that their billing department was disorganized. Nonetheless, we were stunned to receive a balance due notice eight months after our child's last session. We were particularly surprised as Dayspring charged our credit card all along; a practice we've never seen another health care provider do but one we tolerated to continue our son's treatment. We were equally uncomfortable with the fact Dayspring never provided a single invoice and there was nothing from our insurance showing that a single claim had been submitted, as we traditionally see. Now they are pursuing us for a balance owed. Sorting this out nearly a year from when our child began treatment is frustrating and a waste of valuable time. We would have happily paid any balance if it were timely submitted. Their excuses (someone new came into the billing department and it was a mess before) are self-serving. We routinely go out of network and have experienced delays between when a claim is submitted to insurance vs final billing by a provider but this is egregious. Dayspring's billing manager listened to our response and said she would waive our remaining balance but that was untrue as they are still pursuing us. I wish we had listened to others advice and avoided this provider. read more

I have found Dayspring to be a fantastic place to receive counseling for myself, for myself and my husband as we prepared to marry and blend families, and Dayspring provided us with a great recommendation to a child psychologist who now works with our older daughter (Dayspring's child-oriented professionals are very busy, which I take to be a good sign of their abilities both professionally and inter-personally). I have always enjoyed my interactions with Val, at Dayspring Issaquah's front desk, and I have never had an issue with billing or scheduling. I would highly recommend Dayspring as an office and its providers as individual therapists. It is very conveniently located and has nice facilities in the John L. Scott building and the office itself has complimentary tea and coffee, which is just a nice touch. read more

Not a good experience at all, when I had been sent 3 notifications regarding a meeting with Amy at 8am I ended up waiting for over a hour till someone arrived to open the office, then was told that there was a system error and she didn't see the meeting. Then when we did meet she was not prepared at all to review the results and then went on to say I would have a complete report with in a week, well its over a week now and I call the office and was told she is out of the country. As to getting a therapists I was told the only ones available are in their "new office" but none of them take our insurance when I asked about therapists in the current location I was told they only had times where I would have to pull my daughter out of school I then asked for other recommendations and told "we don't have any", but I will say they are not afraid to remind you of billing and getting their money. The one star is a bonus, it would be a 1/2 star if I could do it read more