It's incredibly disappointing to have had my entire view of Dayton Family Practice change in a single day after being a happy patient of Dr. Zach's for four years. Dr. Zach has been an empathetic, attentive doctor who took the time to understand issues, from mental health to more complex needs, and truly felt invested in my care. I would have rated the practice 5 stars without hesitation--until today. Today, I received a letter, along with my medical records, essentially informing me that I was no longer welcome as a patient. Confused and upset, I called the office, and a staff member told me it was because I had "missed too many appointments." This was the first I'd heard of it. When I asked how they had notified me, I was told their "policy" was to call two days prior to an appointment. Yet, the staff member couldn't confirm if or when they actually tried to reach me or who had called. No specifics, just a policy repeated without any empathy or understanding of my history with the practice. When I asked if there was any way to resolve the situation--pay a fee, set up an alternative arrangement--the answer was a flat "no." After years as a loyal patient, I was essentially reduced to just a number in their system, and my family was left without a primary care provider overnight. If you're looking for a practice that values patients as individuals, Dayton Family Practice may not be the right choice. They may provide great care while you're in their good graces, but as soon as there's any minor issue, their bureaucracy can swiftly and coldly cut you off without any room for discussion or understanding. Truly disappointing. read more

I had been going to this Doctors office for the last 2 or 3 years. I loved Dr. Zachary Denka. He was always very helpful and let me choose what path I thought would be best when dealing with my mental health medications. He'd give pros and cons of changing my medication regiment and I really appreciated that he let me be in control of my health decisions. The staff were always a little bit touchy and rude but nothing extreme. Anyway, I called last week to schedule an appointment. They were able to get me in the following Monday. Monday rolls around and they call me at around 8 or 9am to ask if I'd prefer a 2:00 appointment as opposed to my 4:45 one. I said sure. Took a nap, forgetting that my appointment had be changed. Whoops, accidents happen... or so I thought. I called to reschedule and they gave me a new appointment at 2pm Wednesday (today). When I called to confirm the appointment time just a min ago, they told me they had actually decided to not see me as a patient any longer for missing ONE appointment. I'm so upset. I go to this place primarily for my SSRI meds to treat my anxiety, depression, and bipolar disorder and now I'm going to have to find a completely new doctor. That could take months, especially if I end up wanting to schedule with a psychiatrist this time, which is likely. That means I'll likely have no one to prescribe me my necessary medications for months. The meds that quite literally keep me sane. I think it's pretty messed up they'd just drop me as a patient like that over one missed appointment. Would be a 1 star but because Dr. Z Denka is pretty cool, 2 seemed appropriate. read more

UPDATE: I have seen many changes in the way the support staff talks to and treats patients. I believe there is still a lot of room for improvement, but after my last visit I am hopeful. OLD REVIEW: The only reason I still come here is because I've been coming here 20 years. Dr. Nanda is very nice, and has a good grasp on how to treat me. I like him a lot. However, the front desk girls are RUDE, and this practice holds no value to their patients' time. I had an appointment at 10:15 and am still sitting waiting to be seen. It's almost noon! I have also NEVER had any business especially a doctor's office demand payment when you check in. They just started doing this, so maybe they had some people stiffing them. If it was just Dr. Nanda without all the rest I would have rated 4-5 stars. read more

Since the individual doctors at this practice have good reviews, I called to see if I could get an appointment. The front desk person asked for the medications I've been on, and said that they could not accept me as a patient because I am on certain medications that the doctors do not prescribe--specifically, medications for depression and for asthma, which I get from a psychiatrist and an allergist, respectively. I explained this to the woman, and she said that because the business is privately owned and operated, they choose not to accept patients who are on medications that they don't prescribe. Really frustrating, but at least it's better than wasting my time and money and being turned away later. I did think it would be useful for people to know that if you have specialized medications because you are seeing--gasp!--a *specialist,* this practice may not take you. read more

At some point the office updated their records and wasn't notified that if you hadn't made an hour long appointment to see your doctor after that for any reason, that you would be booted as a patient there and would be unable to make same day appointments which I had previously been able to do and counted on for the times I was sick. Basically you had to make and pay for an arbitrary doctor visit JUST to get back into their system which is unfortunate when you and your family have been going there for years. After some persistent calling we were able to get a message to my doctor directly and get an appointment but we left waiting for an hour and a half and end up having to leave. The front desk is unfriendly and in the time I was waiting I watched them be rude with several other longtime patients who weren't notified of these new changes. Dr. Denka and Nanda are GREAT but it's not worth the hassle of dealing with the front desk and whatever internal issues they're dealing with. 20+ years of coming here doesn't mean anything but I'm glad I learned this now before investing any time or money to them. read more

The front office is horrible with NO FOLLOW up skills. On 08/26/2021, Dr. Zach put a referral in for me to be seen by a pulmonary specialist. On 01/18/2022 I called and inquired. The front office girl had dropped the ball. There is no accountability as this happened again with a diagnosis of COVID. I called into the office to be told he was out of the offices. I asked for his backup doctor. They immediately got rude with me the patient and became combative. They totally are the most unprofessional practice I have ever visited. From the top down. No bedside manner, rude staff, and zero accountability. read more

Would not recommend this office, horrible office staff and ridiculous policies. Tried to make an appointment and was told they would call me back to let know if they could get me in. Had to call back late in the day because no call back, told would let me know by noon the next day, no call back, called next day and then told I was no longer a patient there. Finally was able to speak to the office manager. When doctor Nanda left, they gave option of becoming a patient of Dr. Zach Denka. They never informed me that you were to come in with 4-6 weeks to see him to become an established patient. And I was already an established patient at the office with Dr. Nanda. Absolutely ridiculous. Numerous rude experiences with office staff over the few years as a patient there and billing issues. read more

I had to create one of these profiles just to comment on this. I had initially just came on here to get some info to call again and saw the scathing reviews of these guys and laughed a little. I've been with this group for the last few years. Judging by the previous low ratings, I'm assuming these people are either out of touch with reality and expect to be seen as soon as they step in or they simply don't understand what the word 'patient' means. I've had nothing but pleasant experiences going through these guys. The receptionists are fine and generally attentive. Not much more you can ask for from a receptionist in my honest opinion. Nanda is my PCP and I appreciate his blunt honesty and willingness to look into other options for any general treatment. My average wait time after I come in for my appointment is occasionally lengthy (15-20 minutes) but usually isn't. Most times I come in a few minutes early and wait 5 or 10 minutes. Realistically, that's not that long in comparison to most family practices in the area and definitely better than most direct-to-hospital connected groups. Have a grip on reality and have normal expectations and you will get what you expect . I will continue going to these guys as long as I can! read more

Dayton family practice might have ok doctors but what good is it if you can't make an appointment to even see them they have the most inept rudest office staff I've ever experienced from any medical office. I was offered a spot an a cancellation list but not even offered a future appointment l. If you're sick go elsewhere read more

Love the Dr. Denka's. Dr. David has been around for a long time and Dr. Zach is new to the practice. Dr. Kallet is wonderful too!

Poor service, doctor argumentative and did not listen to my complaint. Interrupted and was rude. Requested blood tests that were not needed.

Family and I as well as in-laws and family friends have been seeing Dr. Nanda for years and we really like him. We received a letter recently stating he was no longer at the office without giving any reason or telling us where he is going. When inquiring about this, staff has not been forthcoming with info and stated all his appointments are canceled, and that MAYBE ONE of the THREE remaining doctors would be gracious enough to see us, AFTER reviewing our files and deciding if they would make enough money off us or not. Something stinks here, take your healthcare elsewhere. read more

I have been a patient at Dayton Family Practice for over 20 years. Always been a patient of Dr. Nanda. Recently Dr. Nanda left the practice of which I found out was through none of his doing and I was told that Dr. Zach was reviewing charts to see if he would take those patients. Needless to say, myself and 3 sons were told "No". Therefore, we ALL have to find new PCP's. Only finding this out when calling for my Type 1 Diabetic son needing to be seen. I have NEVER seen a more poorly run medical practice than this one, and I'm in the medical field!! You can never get calls back for lab results, and trying to get an appointment is a joke. I guess Dr. Nanda leaving did my family a favor. I will not recommend this practice to anyone. read more