We had a great experience car shopping for a Honda Pilot with Eddie & Cynthia Sosa. We needed a vehicle that could tow and we were initially looking for a used SUV, but fell in love with a new 2025 Honda Pilot. The price was good and the service experience was excellent. Everyone was so accommodating and helpful. Cynthia went out of her way to walk me through the features and tech. Would definitely recommend DCH Honda of Oxnard! Ask for Cynthia, she is so knowledgeable and efficient! read more

Extremely disappointing experience at DCH Honda of Oxnard. I scheduled an appointment after receiving an online offer for my vehicle and was also seriously considering purchasing a new Honda Passport. Unfortunately, the entire experience felt like a complete waste of time. Masood Zamani never even came out to introduce himself or properly evaluate my vehicle. Instead, he walked out of the office and yelled across the sales floor from the doorway, "Internet price is coming at $28,000," without even inspecting the car. The interaction lasted maybe 20 seconds total. He made absolutely no effort to engage, inspect the vehicle, or provide any level of professionalism or customer service. What made it even more embarrassing was the reaction from the employees nearby. Even they appeared shocked by how the situation was handled. If the dealership had no intention of actually evaluating my vehicle, then why ask me to bring it in? The entire experience came across as inconsiderate, unprofessional, and reflective of very poor business practices. Honestly, after this interaction, it's no surprise they currently hold a D- rating with the Better Business Bureau. Because of this experience, I will not be purchasing the new Honda Passport from DCH Honda of Oxnard, and I will absolutely be sharing my experience with friends and family. I expected professionalism and respect, and unfortunately received neither. read more

WARNING: Prices are not properly listed, customer service is poor, and the dealership is not transparent. I had a very disappointing experience at this dealership when shopping for a 2022 Toyota Prius XLE. We visited on Easter Sunday, and the place was completely empty, no other customers in sight, so we expected attentive service. Unfortunately, that was not the case. A salesperson named Chris assisted us and brought us to the other side of the lot to view the Prius listed online for $22,890. Right away, we noticed several issues that were not disclosed anywhere: the car had mismatched front tires, two missing hook caps in the front, and a broken Toyota logo. None of these concerns were mentioned on the Carfax or listing. When we asked Chris about these problems, he repeatedly brushed us off by saying the car was being sold "as is." When we tried to get more details, he responded with a snarky comment: "I don't know, you want me to call the previous owners and find out?" That's completely unprofessional. if you're selling a car, you should at least be informed or willing to help your customers. During the test drive, Chris was unhelpful and seemed annoyed by our questions. He didn't explain any of the vehicle's features, including the different drive modes, which is something a buyer should absolutely be shown. The biggest issue came when discussing the out-the-door price. The car jumped from $22,890 to over $28,000. While I understand taxes and fees, they added over $2,000 for a so-called "color protection" and included charges for a GPS system that was apparently installed by the previous owner. Interestingly, Chris had no problem explaining those add-ons when it came to increasing the price. To make things worse, shortly after we returned from our test drive, they had another customer test driving the same car. Then as we were leaving the dealership, the Prius had suddenly been moved and was parked just two spots away from my car. no longer on the other side of the lot where it originally was. The timing felt very intentional and came across as a pressure tactic to create urgency. Overall, this experience felt misleading and frustrating. Pricing is not transparent, customer service is rude, and there is no willingness to negotiate. The entire situation gave off desperate sales tactics rather than honest business practices. It's been over a week since this incident and the car is still available. They keep calling me!!. Cynthia please don't bother calling me asking me if I'm still interested in the car. I suggest you focus on training Chris on a better sales approach instead. I have found another amazing Prius for a way lower price and a way nicer sales associate. read more

The response from this organization is not credible, no one reached out to me, no one attempted to resolve the issue. It is apparent that they pacify negative reviews by simply posting that they are sorry for the experience. This is consistent with other responses they have given to complaints. No action, no professionalism just a hollow statement. A call from management to resolve the issue would have gone a long way. But they do not care enough about the customer to put in even minimal effort. I encourage readers to avoid DCH. They do not care about your experience. read more

DCH Honda of Oxnard - Great little commuter car. Horrible dealership. - Auto Repair Near Me - Oxnard, California

I was disappointed to find out that transportation is no longer provided when customers bring their vehicles in for an oil change. This used to be a helpful service, especially for customers who need to get to work or run errands while waiting. Removing that option makes the experience less convenient and gives the impression that customer service is being reduced. I hope the dealership considers bringing it back. read more

The staff at DCH are professional and attentive .They get you in and out as quickly as possible. Oil and filter changes, tire rotations etc. are done well. 5 stars. read more

I went by the DCH Honda of Oxnard 2 weeks ago to look at 2026 CR-V models. There were 5 guys (workers/salesmen) sitting around talking when I pulled into the lot. Not one other customer was around so I don't know why I was told to "call for an appointment" to be shown the CR-Vs, but that is what I was told. I told them I just wanted to see the various models in person since I had already looked online. The "spokesmen" guy was adamant that I call for an appointment on the weekend when the "specialist" was there. No! If 5 people sitting around gabbing can't get off their butts to show me a vehicle I am interested in buying, I'm not coming back. Horrible job, Honda Oxnard! Your competitors have my business. read more

If I could give 0 stars I would. Seller Beware. I arrived at DCH Honda of Oxnard to complete a vehicle sale after they submitted the winning $10,000 bid through BidBus. After inspecting my vehicle, Finance Manager Brandon Guerrero presented a California DMV Bill of Sale for signature. I observed that the agreed purchase price was blank. I also observed that the vehicle license plate number and dealer license number had not been entered. I refused to sign an incomplete Bill of Sale and requested that it be completed before execution. Instead, I was repeatedly told to sign it as presented. When I continued to insist on complete paperwork, the documents were removed. A smog-related reason was then raised for the first time as a basis for cancelling the transaction. I repeatedly requested proof, documentation, test results, scan results, or any written explanation. None was provided. And I confirmed on BAR that no smog test was ever performed on my vehicle. My concern is not that the dealership declined to buy my vehicle. My concern is that I was asked to sign a Bill of Sale that omitted material information and that no documentation was ever provided to support the explanation later given for cancelling the transaction. read more

The service guy "Joe" is a complete clown. Unprofessional and incompetent. Go somewhere that employs knowledgeable professionals.

The experience at the dealership with the salesperson was alright. They tried to give me a good deal, but ultimately didn't come down much on the price. After buying the car, I was made aware by my mechanic that there was a turbo leak, which cost me a small fortune to fix. I guess I can assume the dealer didn't know about it and it happens, but the reason for the 1-star rating mainly is that I had a pre-approval with a lender, and the dealer switched to a different bank with a higher interest rate. I should have read the paperwork more clearly, but that doesn't excuse this dealer from changing it and hoping I wouldn't notice it. If you shop here, please thoroughly read the contract before signing, especially if you come in with your own pre-approval. read more

Just wanted to put a Review for Cynthia in sales here... Recently my mother and I have been looking for a second car but were having trouble finding one in our area for a decent price. Cynthia sourced us a car the same day and even drove all the way back from San Diego to get the car delivered. Deal was made perfect for a car that no other dealership had and the whole process took less time than an oil change. Could not recommend Cynthia any more! If anyone needs a car used or new she will take care of you. Thanks!! read more

DCH Honda of Oxnard - Auto Repair Near Me - Oxnard, California

My purchase at Honda was pain free lol. Cynthia made my dream come true. She made me feel very comfortable and welcomed. Appreciate the time she took to show me features in my new car! I it!!! Thank you bunches read more

DCH Honda of Oxnard - Auto Repair Near Me - Oxnard, California

I will start by saying this has to be one of the worst experiences yet. I strongly recommend you find another Honda to do business with, and if you must do business here, stay away from Cynthia Sosa!! I arrived at the dealer on Saturday, I drove from the San Fernando Valley over here. We went in with the idea of checking out the vehicle, talking some numbers and see if we would get offered a deal we can't refuse. Cynthia Sosa was the person we had the unfortunate luck to meet. Everything started normal, she greeted us, asked what brought us here and even thanked us for making the drive. We went in looking for a very specific vehicle, the 2026 Honda CR-V Hybrid Sport Touring in red. Very few dealers had this vehicle in stock it was very hard to find one, so when we saw this dealer had it we decided to make the trip. When we told Cynthia about the specific vehicle we were in for, she went looking for it. She told us the vehicle was in stock but it was in the backlot, but she found a vehicle identical to the one we came for, only difference is that it was a different color. My wife and I thought that was a little weird because after all, we came to see that specific vehicle. My wife and I brushed it off thinking as long as we get to drive one that's the same model/trim what difference does the color make, it will still drive the same. The whole time she was very talkative and chatty which we liked, made us feel comfortable, tho that didn't last long. We went on a test drive, my wife fell in love with the way it drove. We headed back into the dealer to talk numbers. She immediately went into taking our information before we started talking numbers. This is where everything went completely downhill. In the couple of car deals I have done, I have always asked if we could talk numbers without having our credit ran, as we were still keeping our options open with two other dealers we had found that had the exact vehicle we were looking for. In the dozen of dealers I've been to it's NEVER been a problem. To the experienced buyer, we know to always shop around and not expect to buy from the first dealer you visit, unless of course the deal is just that good. Cynthia Sosa completely flipped like a switch. Her attitude went from 0 - 100 so quick it's insane. She hit us with, "Then why did you drive all the way here, you could have done all that online..." once again with an insane amount of attitude, like she was annoyed/mad that we even asked that. Yes I know and I get deals can be done thru the phone, but who buys a vehicle without test driving it first? She immediately shot us down saying "then you aren't ready to buy a vehicle, come back when you are ready to buy, and then we will talk." Umm yeah no, there will be no next time, we will definitely NOT be coming back, especially NOT with Cynthia. She claims she just likes to be direct with everyone. I understand this as I also work in the dealership business, but there is a right way and a wrong way, and she was DEFINITELY doing it the wrong way. I should add my wife and I are young, mid 20's. Reason I add this is because of just the plain disrespect of the way she was talking to us. I guarantee if it were to have been an older couple she would not be speaking the way she spoke to us. To wrap this up she pretty much kicked us out by saying that whole "come back where you're ready to make a deal." On a happier note, we went to a different Honda dealer, where it was the total opposite of this dealer! We ended up getting our CR-V from the different Honda at an incredible deal, with a salesmen who didn't mind and actually praised us for thinking about talking numbers before our credit was ran. I would love to include the dealers name we went to along with the salesman, but I don't want Honda of Oxnard to have an excuse to potentially take this down. Here is a picture of the beautiful CR-V we bought at the different Honda dealer after Cynthia kicked us out :) read more

DCH Honda of Oxnard - Auto Repair Near Me - Oxnard, California

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We are very happy with our experience at this dealership, specifically with Cynthia Sosa. We traded in a car and bought out a lease in the same day. She helped us with both vehicles and she made the process smooth and actually an enjoyable experience. She was personable, attentive, didn't rush us, answered all our questions and went above and beyond. If you are buying, leasing or trading ask for Cynthia she is the seller you will want to work with! read more

They will not fix your car for maintenance or repairs, asked for a simple oil change and they made it worse, manger is rude and not helpful do not go here. read more

DCH Honda continues to use shady bait-and-switch sales tactics. I experienced it years ago when trying to buy a vehicle, witnessed it again a couple years back, and recently dealt with it myself yet again. Nothing has changed. Management and ownership clearly don't care and will just copy-and-paste generic responses instead of addressing the real issues. Extremely deceptive business practices -- buyer beware. read more

This is our 4th time purchasing from Cynthia Sosa at DCH Honda of Oxnard. I can't say enough words about her. She has made purchasing a vehicle, such an ease. Shes is upfront about everything and one of the most honest sales person we have ever met and worked with. Cynthia has done such an amazing job! Because of her we continue to come here and purchase a vehicle from this dealership. Cynthia, you are the best! thank you for all your help! May God Bless you!!! read more

Francisco and his manager were both extremely professional and personable. They helped us find the perfect match for our budget and car preference and were consistently helpful. Would highly recommend this dealer and these two men, read more

This Honda dealership is the best by far. They give you a great deal and they don't try to decieve you. Best place to buy a new Honda. I wouldn't buy from any other place. Very easy to deal with and they gave me a great deal on my Audi trade in. Really great people. George and Claudia are nice too work with, no pressure which is for most when buying an expensive new car. read more

My review is solely on a single employee of this dealership. I had a very disappointing experience at this Honda dealership. My credit was run without my written or verbal consent, which is completely unacceptable. Throughout the process, I felt very pressured to move forward with a deal I wasn't comfortable with. When I decided to walk away, Cynthia Sosa became rude and dismissive. This is not how customers should be treated, especially when making such a major financial decision. I would strongly caution others to be careful and make sure all actions are clearly communicated and agreed upon in writing. read more

Everything you hate about buying a car from a dealership is here, from high pressure salesmen to the good ol bait and switch price during signing. It's dirty business and I have nothing but regret. Update: After speaking with the manager the next day, they allowed me to take the car back and negate the deal. I appreciate this. read more

Do not buy a USED car from here. Car had no issues after test driving, running OBD-II for codes, UNTIL...less than 1,000 miles later. Entire transmission needs to be replaced now. read more

Worst experience ever was going for a car and there supposed top Salesman Santiago worst customer service ever. he judged a book by its cover. Good thing I left and I ended up buying a car at ocean Honda of Ventura. read more

I was gifted a car from my sister a 2017 Hyundai Santa Fe sport lasted 1 year. We bought an extended warranty from Warranty Solutions. My engine went out due to the recall on the Hyundai consuming to much oil. It's been 2 months and this issue has not resolved. My car is still at the dealership for the last 2 months and I'm still paying on a car I don't have in possession. All though it's been 2 months. I did give them the benefit of the doubt to not have to leave a bad review. After my sister bought 2 cars from them. I would not buy a car here or purchase there extended Warranty that they do not honor. It's been a circus. We have not had to escalate our situation to a lawyer. Boycott Honda Of Oxnard. Hyundai and Kiss. No stars from my family read more

Stay far away from Claudia Coronado and DCH Honda of Oxnard. I reached out for a simple quote and was hit with a shady price breakdown full of bogus, overpriced dealer add-ons I never asked for. Claudia tried to jack up the price with a $995 "Protection Package," a $794 "Clear Shield," and an outrageous $1,495 GPS tracker -- all on top of MSRP. This kind of predatory pricing is exactly why people hate buying cars. No transparency, no honesty, and no regard for the customer. Do yourself a favor and shop elsewhere. read more

DCH Honda of Oxnard - Auto Repair Near Me - Oxnard, California

I highly recommend going to this dealership if you are in the market for a quality used car. The whole experience was amazing from start to finish. My salesman, Christian Soza and his partner Patrick Reed went out of their way to help me find the perfect car at a great price. I couldn't be happier. read more

Cynthia sosa was the bomb! She gave me options. Best experience I ever had buying a car. You need a car go see my girl Cynthia Sosa. Thanks for your help! read more

I have purchased many vehicles over the years and have never dealt with such an unprofessional dealer and sales person. If you are looking for a Honda stay away from this dealer. I worked with their sales person Cynthia Sosa whom I made a deal over the phone and confirmed with her before going on a 90 minute drive in traffic. To my surprise when I arrived she was no longer working even though I had confirmed my arrival time with her and she advised it was ok. The dealer tried to sneak in add ons to the vehicle price and held firm I had to take them which was the main negotiating point with Cynthia. She guaranteed me the manager had given approval for the sale with-out add ons. They don't care about wasting peoples time and will only try to make a quick buck. Buyer beware, if this is how they sell I can't imagine how their service and warranty support will be. read more

Cynthia is amazing! As a new car buyer she really took the time to make me comfortable and to thoroughly explains things to me to make sure i understood! She's such a joy and i highly suggest you look for her when you go! read more

The car purchase was a success and easy to understand. Had a great time at DCH Honda of Oxnard. Peter the salesman and Elie were so helpful and super knowledgeable. I'm very happy with my purchase thank you DCH HONDA OF OXNARD read more

With a short ride to DCH Honda from Santa Monica- Cynthia was great on closing our deal! In and out in one hour! Great people - ask for Cynthia! read more

DCH Honda of Oxnard - DCH Honda in Oxnard Cynthia was a big help to complete the sale. Claudia was great in finding the correct car and price. Stevan - Auto Repair Near Me - Oxnard, California

So happy with our purchase and highly recommend Cynthia Sosa and Aquilino Velázquez at Honda of Oxnard! Smooth, transparent, and comfortable purchase of my Honda Pilot. Had multiple and very time consuming, high pressure interactions at different dealerships which made the experience very stressful and thought I would never be able to find a dealership/sales rep that would give me a fair deal w/o any hassle and pressure. Highly recommend Cynthia Sosa and Aquilino Velázquez! I will definitely be taking/recommending friends and family members there in the near future. read more

I worked with Cynthia Sosa on getting the car we wanted. She understood the things that are important to families and seemed to really care about us a people/family. I live in Orange County and she was willing to jump on a video call and show me the car's interior and talk me through all the questions I had before I went in to buy the car. If you are looking for a salesperson who has integrity, is transparent, and truly cares about her customers then look no further, Cynthia made the whole process seamless. Her customer service doesn't stop when you buy the car either, she is so helpful in answering questions even after your purchase. She is such a gem. read more

Patrick is definitely the person to go to if you're thinking about buying a car. He's honest, understanding, and never pushy. I would have given Honda of Oxnard a 5-star rating, but one of the employees, Cristiano, almost made us walk away from the deal. At one point, he started arguing about having better coffee than Starbucks--it was extremely odd and made us uncomfortable. His tone came across as hostile and, honestly, a bit condescending. Thankfully, Patrick turned the experience around and truly listened when we said we only wanted to work with him. Overall, Patrick made the difference and deserves all the praise. read more

DCH Honda of Oxnard - Loving our new CRV - Auto Repair Near Me - Oxnard, California

Want to shout out to Christian Soza and Patrick in sales. I HATE car shopping, and I know that makes me a target because I'd rather get out of there than haggle. I don't know for sure whether I could have gotten a better deal or not, but I had a good experience at DCH. Patrick is really personable and I had a good test drive experience with him. Christian went above and beyond. I was buying a new car because I intended to give my current car to my mom, who has been driving a clunker for years. Christian drove with me to my mom's and even bought her balloons on the way so we could present her with her new (my old) car. Then he helped get her donation of her own car set up. He could have just been done after he made his sale, but he chose to go the extra mile and that means a lot to me. read more

Great experience buying a used car with Honda. Francisco and Elie were extremely patient, knowledgeable and respectful. I would go back there the next time I look for a car and just hope they would both be there. Excellent service! read more

Atrocious customer service. Brought my car in for issues regarding AC warranty extension/fuel pump recalls. First time around, Aquino was my service provider who took my car in and ran diagnosis. Concluded that it was within warranty parameters and repairs were underway along with the fuel pump recall. I get another call a couple of hours later claiming I'd be responsible for costs on the diagnostic dye and clips to which I questioned should be apart of the warranty service? He said well yeah but these costs are the responsibility of the customer. This surprised me because again it is apart of the faulty AC system (that was recalled). Anyway, ultimately after long disagreements back and forth the dealer "took care of it". I still thanked them even though I felt this wasn't a favor to me but an included service...second time, I take my car back at 10AM today to check the fuel pump because my car is now experiencing acceleration issues (hesitant acceleration especially when wheel is turned). I have not received a call communicating ANYTHING about my car. I have to call and chase my service provider Jeff Hall for a call back where people are telling me different things. Someone said my car wasn't processed yet then FINALLY receive a call back at 2:45pm to tell me my car needs to be held till Friday morning for further inspection since it was not the fuel pump and other things but they'd need $200+ to inspect (which is fine it's a business) but felt comfortable picking my car up instead and heading elsewhere. Jeff was incredibly rude after I tell him my frustrations with lack of communications and hangs up on me after telling me good luck! This place is so suspect/scammy. No communication, and when I call Michael the service manager to explain my frustrations and how I had no uber service back since I took one there to get home and Jeff hung up on me he reiterates everything Jeff just said and offered no uber back because they're for paying customers only. What a joke lol this place is awful and I will never be back and I urge you to go to other trustworthy places with better customer service. read more

Sales outstanding Finance beware you will get a runaround Ellie Yazbek was terrible used the wrong address which made everything upside down it took me 2 days to get my financing and when we left California to come back to Washington he still had not secured it. The plates and registration were damaged and discarded by ups in Portland Oregon and the dealership attitude was whatever. Luckily I was able to get it registered here with the help of my finance company. We'll I got pissed paid off the car now waiting for the title. Just ensure you go over everything 3 times before going forward. All military and retirees be careful. Again 40 years of buying cars from dealers this by far was the absolute worst experience read more

From the beginning I had a great experience buying a new car here. Santiago (salesman) was fantastic explaining every little feature of the car and its technology to me. Kind and professional. Very patient. I think in the end I got a decent deal-- better than other places in the area. First new car in many years and I am satisfied. read more

DCH Honda of Oxnard - Auto Repair Near Me - Oxnard, California

Great overall experience with Sales team. They were knowledgeable, patient, and no-haggling. I may have come across as guarded because I've been bitten by nastier car salespeople, but this team with Christian and Francisco really made me feel comfortable and earned my respect. Unfortunately, the 2025 Honda Prologue Touring I purchased did not hold an electric charge, and within a few days of ownership, I could not get the battery to charge more than about 1-2% for every HOUR on the charging machine!! The sales staff were on my side, and tried to help me find a solution, but Jeff Hall in the Service side did not find any urgency in helping me out. He told me they needed to take the car in for tests and asked me if I preferred to wait in the shop, or take an Uber home and they'll call me when they're ready. I asked for a time estimate, and he said between 2:00 and 3:00 PM. I elected to go home (it was about 11:00 AM on a Friday and I had some work to finish up.) 2PM passed. 3PM passed. 4 PM passed. I was giving Jeff the benefit of the doubt. I checked the paperwork he asked me to sign and sure enough it said "3 PM." No phone call, no message, no text. So I called him up. Jeff didn't remember me, which is sad because I was introduced to him specifically because he's the "product specialist" of EVs, and I thought our initial conversation was definitely unusual. I told him, "I'm the one who said I'm putting money on a DEFECTIVE BATTERY. You asked me to wait until about 3:00 and I'm checking in for a status update." Jeff meddled with some papers and gave me some gibberish I had to write down and go look up later, because it wasn't making any sense to me. Jeff then told me he needed to keep the car over the weekend! I reminded him IT'S A BRAND NEW CAR! I've had it less than a week. Nonetheless, he assured me that he'd know more on Monday. When I asked if he had a loaner car for the weekend, he didn't even apologize, and shared a story about how some dunce-hat customer before me asked the same question, to which he gave the same answer. I was furious, but I didn't think I had any options. Jeff told me that someone would be returning a loaner car tomorrow (Saturday) and asked me to call him back in the mid-day around 10 or 11. Well I waited until noon to see if Jeff had any decency to call me up and offer to come bring me to the dealership for the loaner. He did not. So I showed up and found the general manager of Sales who did some scouting for me. He discovered that my Prologue had not even been LOOKED AT yet, and he gave me a reservation for Enterprise for the weekend. Once again, Sales team really knows some things about Service, but the Service team (or at least Jeff Hall) has a lot to learn about Customer Service. *** AFTER ALL THIS *** Jeff learned that my car had a several software updates that were needed, and this made the charging routines work again. Jeff left me voicemail messages, and invited me to call back with any questions. He re-charged the car for me. (It charged in record time!) and instructed me to come pick it up anytime Tuesday morning. Mike Powell, the Sales Manager, met me out front and took care of everything without me having to wait, even offered to return the rental car for me. I added a star to this rating, as they definitely improved their service mindset, and I'm grateful to have a car that charges normally now. read more