Dr Baqui and staff are friendly and polite and remember me and my treatments. Samantha was very…read morecareful about my Xrays and i was very comfortable getting all my work done there. Blue Hen is the best dental office I've had in my lifetime.

Everyone is very nice and professional. Dr. Baqui is great. Explains things , shows you your x-rays…read moreand will discuss a treatment plan. If you have a question, he answers thoroughly. I am fairly new to Delaware and am very pleased with the quality of care I am receiving at Blue Hen Dental.

Every experience has been a pleasure for people that may otherwise be terrified like me. The care…read moreand service and every single staff member has been either good but honestly mostly great. They will be my dentist for life!

Finally a great experience at a dental office!…read more I am one of those people who avoided going to the dentist for years due to some awful past experiences. I finally had to deal with it and made an appointment at Smyrna Dental. I really couldn't be happier with my visit and I am glad I found this place. The receptionists were helpful. I wasn't even sitting in the waiting room for 5 minutes before they called me back. Suzanne cleaned my teeth and she was super nice, gentle and efficient. I was embarrassed enough at having to open my mouth after so long between cleanings but she made me feel very comfortable and didn't make me feel like an idiot for not keeping up with my dental hygiene. My first impression of Dr. Yerneni is that she is competent and cares about her patients. I like that fact that she wanted to give me time to let my gums heal and she didn't start trying to pressure me to undergo aggressive procedures. I also like the fact that they don't use metal fillings in their practice. I definitely recommend this place and am happy to be a patient here.

This is the kind of dentist you don't run across often but are always looking for. More concerned…read moreabout taking good care of the patiient then squeezing them for a buck! I had a routine filling repair but Dr. Fagioletti wanted to make sure everything was ok and found an access in another tooth that showed no outward signs otherwise. I'm so grateful to have a dentist that I actually enjoy going to. She's been my dentist now for well over a year and can't say enough about how good it feels to finally find dental care that is efficient, caring and, above all, filled with great people!

Cold called for the 1st time on 8/26 to find out taking new patients & if so to find out if they…read moretake the insurance. Got a rude individual that answered the phone. Would not take any information & said the only way they accept new business was to have prior experience with a dentist and have the prior dentist email u a pictures of the most recent X-rays & I thought I could drop off to them... No Ok... So I got, my prior Dentist to Email my most recent Xray's to me. I called back with 15 minutes got Voice mail --- so I left a message. Waiting called several times after that & got Voicemail everytime. Kept calling & wondered why the Voicemail, so at 4:30PM left another voicemail. She herself finally calls me at 9:58 AM 8/27 & begins getting nasty that I called 17 times. Every time, I went to say something she talks over you. So finally I screamed into the phone, you don't answer your phone, so what gives. She gets all huffy & says that her office is a one room secretary. At that point I hung up.. Don't need that mess in my life & I certainly do not want that treating me. Can you imagine if I had a Emergency

Dr Fay is a great dentist who is very caring and gentle when working on your teeth. The staff and…read morehygienists are also wonderful. I highly recommend them.

Dr. Fay has to be the best dentist I have ever had. I have had fillings and a cap put in. He has a…read morecalm demeanor that makes the patient feel at ease. He is gentle but gets the job done. Wish I found him a long time ago as I have always been afraid to go to the dentist. Great and friendly staff and a very clean office environment. Definitely recommend.

I went to the dentist a couple weeks ago due to pain I've had in my tooth for months. I let them…read moreknow in advance it felt like the tooth had broken. The dentist examined me, confirmed I had a small cavity and noticed a small gap (I assume meaning there's a bit of tooth missing), and instructed me to make an appointment to come back. I had, and an employee made an appointment for June 1st today, 2 PM. I wrote it in my phone immediately. When I arrived today at 1:51 PM, stating I was here for my 2:00 PM appointment, she responded in an irritated tone that my appointment was at 1:45. First of all, even if my appointment was at 1:45, I was only 6 minutes late. Industry standard gives you a 15 minute grace period. She stated that "due to the virus he's on a strict schedule, nothing we can do." Irritably, still. If that were the case, why was I not advised when I made the appointment that there is no longer a grace period? While it's important to be on time for doctors appointments, it is also important information to provide your patients. If she did not tell me 2, I am not sure why I wrote it in my phone that moment. She gave me an attitude and said she wrote it on the card. I have the receipt in my wallet but no card. While it's possible I misheard her, her immediate tone was off-putting and I responded unfortunately with that same irritation which seemed to escalate hers. I try not to let people get to me in that way but it didn't help that I was also in quite a bit of pain, with hope that it would finally be resolved after months of discomfort. Also, I have never been to a dentist or doctor of any sort, where they do not send you a reminder text for your appointment. Every dentist and doctor I have seen for the last 10 years sends reminders. The purpose is to avoid confusion and situations like this. Finally - during the last appointment, my mother had one as well (like mother like daughter I guess!). We were there simultaneously, and this individual told her they didn't take her insurance. She argued with her that no dentist ever takes HMO, they only accept DMO. D for Dental. I know this to be untrue having worked in medical offices myself. Also knowing she has used this same plan at a handful of other dentists over the years. She had to pay out of pocket even though this dentist has always taken her insurance prior. Knowing this, they still did not contact her insurance company as any other medical office would. Today she attempted to resolve this, my mother gave her additional information she received from the insurance company to help her, and she kept repeating that this information isn't what's on the card (but finally resolved the matter). Well, because it's additional, information. The card was still valid, and reflected her information accurately, and at any time they could have validated her coverage with the insurance company. When I worked in medical practices myself this was always standard practice. My mother called in as well to give the information over the phone, and the fact that nothing was resolved in a matter of 2 weeks until she came down to resolve it in person means a resolution was not attempted. I want to make it clear that this review reflects my experiences with an employee. This does not speak for the entire staff, nor does this speak for the dentist or his practice. My mother goes here and has had good experiences with the dentist himself. The reason I'm giving 2 stars, and not 1 star like I wanted to, is because as poorly as this issue was handled, I want to make it clear that this is not a reflection of the practice.

After Dr DiSabatino retired and Dr Wisk took over, this practice went downhill FAST! Tina is the…read morefront desk receptionist and scheduler. My first negative experience was when she called me to cancel all of my family's dentist appointments and needed to reschedule. When I attempted to schedule all four of us, she said she would need to check the schedule and call me back for when all 4 of us could come in. She never called back. When I called, she acted as if we never had the conversation, never apologized or anything and told me it would be a full year before they could see us, which was unreasonable and unfair. Fast forward, during that appointment, she gave me a hand written appointment card for 9am, then called to confirm for 1030. Due to the conflicting times, I called the day of my appointment to verify the time. It was suddenly 930 to my surprise, worse Tina acted as if it was my mistake. After waiting for 20 minutes, I asked how much longer, she said my appointment was actually at 945 and I would be there for an hour and a half for a cleaning! I expressed my dissatisfaction, especially since I had meetings and needed to head up to Wilmington. Even the Hygenist said there would never be a need for my appointment to be more than an hour. After my appointment, Tina scheduled me for what she called a 6mo appointment, for literally 11 months out! When I questioned her on why my six month appointment was really 11 months, she said 'we're short staffed' and that's all they had. She probably should stop calling it a 6mo appointment, particularly if the practice is unable to accommodate to providing patients with their 2x per year insurance benefit. I gave feedback to the doctor but it seemed to fall on deaf ears. He kept saying 'we're making some changes' but the changes that need to be made is with Tina's attitude and poor Customer service. When I requested my medical records to be transferred to another office, Tina said they wouldn't transfer them until the insurance had paid. That is an illegal practice and Dr. Wisk needs to revisit this policy.

Just moved here from California. Glad I found Dental Associates of Delaware. I checked in and they…read morecalled me in immediately, didn't have to wait too long. Answered any concerns I had and were so kind and helpful. Love a place that actually cares and also doesn't just want to rip you off (They tried to help me out since I was paying out of pocket; still trying to figure out my insurance) and overall were just a breath of fresh air to have than the nightmare of dentists I've had in the past. Looking forward to my next appointment for sure!

I have been receiving my dental care from this group for over 10 years. The staff and healthcare…read moreprofessionals make the visit a pleasure. Walking into the office you will immediately fell the warmth and care from the in-take staff. The lobby is clean and always well organized. Next, as you enter the care bay, you will once again see the high quality of cleanliness and organization. Their equipment are modern and the staff is very knowledgeable. My hygienist is very skillful and caring. She takes the time to listen to my concerns and always willing to provide excellent guidance. After my cleaning session, my teeth always feel clean. And she sends me away equip with the skills and knowledge to continue caring for my dental hygiene. The support staff always reach out with reminders about upcoming appointments and are always willing to accommodate changes to fit busy schedules. I highly recommend this office for your dental care.