This is a joke very horrible customer service I lost a lot of money for junk and they charged me…read more100 dollars to ship my order back which is almost half the price of the product absolutely ridiculous.

I couldn't find any soccer shoes in my size (14) near me at all, so I resorted to using this…read moreEuropean website after making sure they accepted returns from Canada. Their site makes it clear they must receive returned items within 30 days of the day the item was delivered to you in order for a refund to be issued, so of course when the pair I ordered didn't fit I filed a return and shipped them back as soon as I could. Exactly 30 days after the package had been delivered to me I find it's been re-shipped back to me from Spain after Tradeinn refused to pay customs and duties. Their site says I'm supposed to be responsible for reimbursing those charges but obviously that necessitates that they pay them in the first place, so that, you know, the return and refund process can actually occur instead of just wasting my time and wasting the extra money I spent on fast return shipping to make sure my package would get back in the required timeframe. I checked my return's status on their website and find that even as of now my return request has STILL NOT BEEN PROCESSED by Tradeinn! I have to conclude that that's why my return was turned away, though when I tried to contact these dimwits they couldn't even be clear on that. This means it's actually impossible to get refunds even though they say 'easy refunds' on their site. Their site also says return requests are usually processed in 3-5 days. Well, it's been a month now and it's obviously impossible to return a package in 30 days if they won't even look at the return you filed within 30 days. It's completely diabolical. Customer service was entirely useless, not easily accessible to begin with, and only wasted my time. I feel like I got robbed of $340. This group is completely incompetent and unprofessional. I hope the site is shut down.