I came in for a basic tune-up. The employees were straightforward and kind. After my bike was…read moreworked on, I realized my bike really needed that tune-up. Any issues that I had with my bike prior to the tune-up were gone. Not only this, but my bike is now almost completely silent while riding. Gear shifting is smoother than ever and my bike rides like it's brand new. Other bicycle stores in the same area charge $100-150 for a tune-up. I paid only $75, another reason to give Wilson's a try. It also didn't take much time for my bike to be ready for pickup, about 3 days. Give Wilson's a try!

this is my first time in my life. at 48…read more writing view about a business. i bought a bike from them. 2 years ago.i have a few issues with the bike not their fault,but ever time i took my bike in for repairs. i've had to wait 6 months.for minor issues on the bike. and i always take it around the winter time so it can be ready for the summer. won't ever take my bike back here ever again. sorry about capital letters but i'm pissed. and won't return my phone calls.

Have tried the other bike shops in town and Neutral Cycle is by far the best LBS in…read moreChampaign/Urbana. The staff is friendly, helpful and understand how important riding is to people and are eager to get you going again. They treat every person like they matter. I was in getting a wheel trued one week and when I returned other next they remembered my name and were super helpful. A super nice touch was the $1 off coupons they hand out for the coffee shop next door so you can get some brew while you wait. A great LBS that has won my loyal business.

Disgusting service, I was there buying a bike, but got completely ignored as the Chinese salesman…read morewas talking to all the other white people like they were family. By the way I was Chinese too, what a shame

Well informed personal Great people helpfully and…read moreknowledgeable. Would recommend to anyone

I had been having some ankle issues related to riding a spin bike. I stopped into BikeTek to speak…read morewith the folks there who were not only incredibly helpful, but were great to get to know. The shop is pretty amazing, impressive bikes, on-staff subject matter experts that really care about their clients. Also, the adjustments they helped me with (pedal extenders, new cleats and cycling shoes) have done the trick for the ankle pain issues. Bob and Nancy are wonderful to work with - great place, better people. Thank you!

Wanted to buy bike, from out of town. Not open during posted hours- hard to plan for them.read more

They always have a good selection of affordable commuter grade bikes for sale. Its also a great…read moreplace to check out if you like working on your own bike but don't necessarily have all the tools or facility to do so. The memberships are pretty cheap. As for the rest of us, who don't like to get down and dirty with our bikes and would prefer to spend more time riding our bikes than working on them, you might want to go to a real bike shop. Its okay for the occasional tube or bike light purchase but if you frequent the shop, you might be STRONGLY encouraged to buy a membership. I stopped visiting due to this a few years ago and I'm not the only one who would rather pay more elsewhere to avoid being harassed into a membership. If I have to pay a little more for the supplies, I'm okay with that, but I don't want to buy a membership to work on my bike if I'm never going to do so. I would rather pay a mechanic to work on my bike for me so I can spend that time doing things more important to me. Its also not a great place for high end or high quality items. They're mainly catering to the college/commuter crowd. But if you're looking for a deal! This is the place to go!

very happy with the service and staff. I used to dread going in there years ago, because the…read moreattitude of the staff seemed to cater to only professional or serious riders. The staff and ownership now are very service oriented, and they make you feel very comfortable as a recreational/family rider

They lost me as a customer. I went in with a bent rim. The repair guy hit it in on the floor one…read moretime and charged me $18 for 2 seconds of work. Literally 2 seconds of work. He could have been professional and told me how to fix it. He is not professional. Rip off. I do not recommend this place. Very unprofessional. Any professional guy would have told me to take it home and hit it on the driveway. They aren't professional I took the bike out later. The tire is still not repaired. I had to disconnect the front brake and just use the rear brake because of the wobble. The Tesla story never happened. Tesla was a scientific genius and not a business man. He died broke. He made very little money on his inventions even though some like A/C generators were solutions to huge problems.

If I could have given a zero, I would have. We had purchased bikes for our family from vitesse for…read moreyears. I was extremely disappointed to find out that the owner decided he would no longer honor the lifetime service agreement we were promised at the purchase of our last bikes. The owner wouldn't even consider giving a discount on the service he promised for free. I get prices have risen, but at least work with me. Do not trust anything they tell you when they are in sales mode. Plus... the same services were 1/2 the price at another shop in town. I guess I got my discount elsewhere.

Good to have a Trek bike dealer in town. You're helpful and have good sales occasionally.read more

One of the friendliest bike shops I've ever been to. They talked to me about my repair, they…read moreoffered advice (but didn't push anything), they chatted with me about local bike events and other neat bike stuff while I was waiting. One of the mechanics even stopped what he was doing so he could fix my bike and get me rolling again. A friendly little shop dog roamed the store while I was there. The store seemed to cater to everyone from casual bikers to hardcore riders. Recommended

Unless you have a total inability to service your own bicycle, or are pressed to purchase a needed…read morepart on the spot. I would avoid this shop. Service department is a mix bag of hipsters and toss offs, who are more that eager to make you feel like a total noob/ idiot for asking even the most well thought out question in regards to issues you have. Prices are through the roof, I'm assuming the bulk of there clients drop off there repairs and there gold cards and let em have at it. Everything they sell can be acquired much cheaper online most times w/ free shipping. Last time I was in there I had some little tosser hipster with short, shorts worked hallway into his ass crack trying to sell me a fixed gear when I went in to get a set of tires? Upsale much?

Bought a new ebike and had trouble from day 1! Very lucky to find this shop and was great to work…read morewith to get my bike to work. He went above the call to help me.

Went there yesterday and had a seat problem with my bike seat…read more He fixed it in a couple of minutes, did not have to wait. I will certainly go back for any other repairs if needed.

I came in expecting to leave my bike for repair overnight, but was amazed that it was done in a…read morevery reasonable time same-day. The entire staff makes you feel like they listen and they take the time to make sure all your concerns are met. I will gladly recommend to any locals who want a quality bike with amazing support.

Thank you Ryan Sittap (I think that is the correct name) for helping us today with my daughter's…read morebike. You were very kind and helpful fixing her tire. You were professional and knowledgeable about everything. Including helping us load it into the car!!! Thank you!