I chose to buy some marble tiles which my insurance provided contractor acquired at Deco Surfaces Laval for a small bathroom which had to be redone due to a water pipe that busted. I received the tiles at the beginning of the renovations and due to an unforeseen situation extending beyond the contract's mandate, I had to find another contractor to complete the additional work and the remaining work. The new contractor recommended to change the marble tiles to porcelain, which I did. The marble ones were falling apart just by holding them in our hands. I contacted Deco Surfaces asking them if they can refund me on the balance of the tiles I had and the seller found all sorts of excuses to not take them back, including they would be on Christmas vacation in a few days anyway. He also mentioned that the return timeline was 20 days, which I was within. However, his purchase date was when he received the order from the contractor vs when I received it from the store. So effectively, there's no way to return anything you order if you don't pick them up immediately upon ordering them. Especially if they, in turn, need to order them from their own supplier. I do not recommend this store to anyone looking for a reasonable after sales service. read more