I had a really disappointing experience at this deep roots on Cheyenne dispensary. I purchased a vape pen that turned out to be faulty. it didn't work properly right out of the package.it was obviously damaged you can tell by the pictures .When I went back to ask for help or a replacement, the staff member VINCE was unhelpful and unwilling to do anything about it and had an attitude from the start There was no effort to troubleshoot, exchange the product, or even offer a solution.he didn't even take a look at my vape that is still full. What made the situation worse is that I am currently disabled and unable to walk, and there was no attempt to accommodate my situation. He told me I had to walk inside for help I was in the drive through he told me they can't do anything. I expected at least some level of understanding or assistance, but instead I felt dismissed and unsupported and a burden Customer service should include standing behind the products you sell and treating people with basic respect, especially those with disabilities. Unfortunately, this place failed on both fronts. I wouldn't recommend coming here if you expect accountability or compassionate service read more

Deep Roots Harvest - Broken vape - Cannabis Dispensaries Near Me - Las Vegas, Nevada

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This is my favorite Deep Roots by far, because of the staff, cleanliness, and quick lines INSIDE. I cannot say the same for the drive-thru! DO NOT USE THE DRIVE-THRU! It is incredibly inefficient. It needs to be made a Pick-Up Only situation. I have been stuck in the line, for more than 15 minutes ( one car a head of me the entire time), at least twice. If this review was only for the Drive-Thru I would give it zero stars, but the friendly people and great deals inside make it worth the trip. read more

​For those of you that don't know, The Source dispensary was bought out. Now Deep Roots Harvest is responsible for delivery for them. The entire setup is extremely unprofessional and disorganized. They have ruined more than one of my orders. My last order they canceled because they were advertising products that were not available. The manager I spoke to actually had the balls to tell me that they did have stock in the back but they weren't going to get to restocking today so they canceled my order. Since these items were on sale I asked if they would honor the same price when they restocked in the next few days. I was told that was not an option. So they screw up their own website inventory, and then cancel my order and refuse to honor the sale price ? Because of their screw up? Yep they just lost another customer. ​ read more

Very clean smoke shop. Decent selection of flower and great pricing especially when you come for happy hour 5-7pm and 4:20-7:10am Daily deals which are always good. Got some edibles and flower Service has gotten a lot better in the last few years, great job on mgmt. read more

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For all the people on there giving them bad reviews and saying like tree of life is better is CRAZY because I have been to all of the ones on this side of town and let me tell you, deep roots is the BEST. They have the best pricing, they are always nice, super helpful, and never busy. When you go to tree of life you will be there FOREVER and people will be rude to you, and you will pay extra. Also green tried to tell me that my ID was fake. I am 35 i don't need a fake ID bro. PLEASE DO NOT LISTEN TO THE BAD REVIEWS. Some of the other bad reviews? They aren't open 24 hours, they aren't supposed to be, maybe you need to re-read their website or door. LOL. They wouldn't give you a discount? They have SO many specials, you do not need any extra discounts. read more

Useless. Expendive. Terrible customer service. The phone just rings and rings. Today when I called (6:00-7:30 pm) the call would go straight to voicemail. After multiple calls I finally spoke to someone only to be transferred and then disconnected. This happened multiple times, so on my last try after waiting for the line to open up, the security officer answered the phone and refused to give me his name, gave me attitude on the phone, and put me on hold again. I asked to speak to someone with customer service skills and got transferred to John. Who only told me that my question can't be answered because the delivery window closed at 7pm. Even though I've been calling for over and hour. No one can answer a simple question over the phone? Useless. If you're reading this, don't go here. Go anywhere else but here. read more

Bought a couple of disposables last month and found out I couldn't get all of the THC regardless of how hard I pulled. I took two back to get a replacement or refund, but the manager said no, he'd give me 35% off my order, but he wasn't gonna replace them because they were over a month old. I bought them in September, it's now early, October, sounds like 30 days to me unless you're gonna try and screw me. Might I suggest planet 13 delivery, they've got great deals, and they don't screw us. read more

The menu situation is insane!! This place never updates menu staff is untrained and never knows anything?? Definitely would go elsewhere

I just wanted to say thank you to the gentleman by the name of "Kevin" that help me through the drive-thru today give me a great deal. I was so worried that I wasn't going to like the product and it turned out to be just superb. I just wanted the managers and everybody to notice that Kevin helped me a lot I appreciate him and thank you guys so much being humble and helpful. read more

Omg I absolutely love my Rachel Miller she has a awesome personality and great customer service skills. Keep.it Up Rachel Miller Thanks for my delivery with a smile read more

Alex helped me today and I opened the sexiest disposable vape I have ever seen. Nice job, Alex!!!

they have a security guard at the desk named Anthony, who has glasses and braids. I know his name because he is incredibly proud of and unprofessional that he is. He made it very clear. He could care less if I leave a bad review or ever come back. Bad customer service aside the quality of the products they sell here taste like chemicals. I have been to a lot of dispensaries in Las Vegas and this is absolutely the worst one. read more

Great service, nice store! Staff is professional and always helpful. Nice selection and variety.

Was just their store on Cheyenne in Las Vegas and purchased an eight for $35.00. To my surprise when I got home my bag was empty except for the recopt. When back to them for help, the manager came out and looked at video and the item was placed in my bag...so lead out of luck. I never saw the video, the manager never offered to show it to me. Bottom line is Deep Roots is deep shitty stay away there's plenty of other options in Vegas to buy weed. Can't believe they would rip off a senior citizen for $35.00. Finally the current staff has much chrisma as a bowl of do-do read more

Very poor service. Was told to pick up my order at 11:50pm as soon as I arrive at 11:55pm they want to deny service. Especially the front desk "security" has a really bad attitude as if he hates his job. Not very professional don't recommend at all never got my order. although it says 12:00pm is there closing time instead they should switch it to 11:55pm... read more

Deep roots is awesome! The staff are friendly, the store is clean and well organized, and they always have what I need. Always bring cash and they will be able to help you find what you need. They have great in house helix edibles. They are on the high end of pricing, but the quality is there. This is my top dispensary in Vegas. read more

I just got home from visiting Deep Roots at West Cheyenne. Here are my thoughts: I'm not sure why this place has such a low rating. I decided to go there, despite the rating, because my wife wanted a specific product...which they carry and had in stock. It used to be a Rite Aid, which is very funny to me, but the inside looked nice. The security guard was cool as hell, he was courteous, and quickly scanned my drivers license. Inside, I was greeted and helped so quickly, I didn't get a chance to be the first to initiate a greeting. Anyway, I did online order and pickup. I got the notification that my order was ready for pickup within 5 minutes of placing the order. I've never had such a quick transaction with a dispensary. I doubt it's always so fast, but it definitely was not slow...and I'm sure they work as quickly as they can *when* they can. I would go to this location again. The interior had a nice vibe. And I would recommend it to others. The prices were competitive with other dispensaries and they had several sales going on. In fact, if you donated canned goods you could get certain items for a penny. To me, that's a business that cares about its community. Give Deep Roots a try and let them earn your loyalty. They have mine. Plus they're open 24 hours? Good to know. And you know that the parking lot of a former Rite Aid is gonna have adequate lighting at night 5 stars from me. read more

Deep Roots always provides a safe and helpful environment. The staff is super friendly and knowledgeable. There's never a long wait and the prices are great. The drive thru is amazing when you're in a rush. My favorite and ONLY dispensary I use. Did I say it was safe? Huge issue for some of us ladies that want to get our meds and make to our cars safely after. This is the place! read more

Person who checked my ID was very rude and made a comment about the color of my skin that was absolutely uneccessary. Had a weird attitude with me even after explaining that my ID was legit. Person who helped us with our transaction was very sweet though! Thank you to them specifically. I was there around 1:30am Thursday, August 15th. read more

This place is alright but inconsistent, they offer delivery but the delivery system is always down for whatever reason, so you can't really get delivery And they also send out coupons but won't let you use them when you go to purchase something read more

Customer service is good however there are cheaper options down the road. They need to lower prices so I dont drive past them to go somewhere else when I make a large purchase. read more

Tyler has made my day. I went in there not sure what to get but he was able to educate me on the best type of edibles for me. Usually I feel very drunk with the one I used to take. But the one he pointed me to gives me a good high without the feeling of being drunk. I highly recommend that you go to him for all your cannabis concerns! Will definitely be going there from now on. read more

Great selection of edibles. Unfortunate they usually don't have enough people working. Otherwise my experiences have been good

I would give ZERO STARS if available!! Been here numerous times and have finally had enough!! There website falsely advertises discounts and specials. The "special" items are never available and the "happy hour" discount doesn't apply to any product you select, it's only the ones they decide to give you the discount on which is fine IF the website indicated it. The people who work there are not helpful and incredibly arrogant. For all my Vegas locals, go to THRIVE!! Better bud, better prices, better selection, better all the way around! read more

Just looking at your site and prices... no thanks. Maybe check your competitors? You're almost double the price of others. Specials are WEAK

Google maps says that they are open 24 hours but even if they are not open 24 hours we came at 11:48 and the doors were locked and closed & on the outside it says that they close at 12 which is a lie because they were not open, do not come here and do not waste your time. The weed is also trash because it was last resort. read more

I feel cheated by these guys. Bud tender definitely pushed expired product on me and I didn't know until I got home. Like big time expired, over a year. Check your dates before purchasing. read more

I've tried calling multiple times for a simple question. They're open 24 hours, yet when I call, it rings and then is sent to voicemail. So they're either forwarding the call, or blatantly ignoring the call. As long as your business' hours of operation are going to be 24 hours, that includes picking up the phone for customers. It's bad enough your guy's point system is trash and your house weed has to be on sale to get customers to buy it, the least you could do is answer the phone to possibly make another sale. Compared to other dispensaries out here and your lack of customer service, I wonder how long your Cheyenne location will last. Do better Update: they're still advertising for products they don't have. They've been out of 3pk pre-rolls for two days saying it was only valid through the 18th. Nothing on the 19th about it and today they're back to that sale til the end of the month, but do they have any 3pk pre-rolls?! Of course not. DRH is extremely good at advertising things they don't have to get you into their store. Read the other reviews. Terrible service, terrible products with even worse pricing, and terrible advertising. read more

Rude employees from front to back. would be closed when they were 24 hours and now that they're not they like to even close 10 minutes early. idc if it's dead you're hours are your hours don't lie to the customers cause you want to go home 10 minutes early. And the prices are way too high no wonder it's always dead. the only thing yall had going was the 24 hrs so count your mf days. I made an account just for this review because of how much this place sucks. read more

Very impersonal...no concern...I was asking questions and Brianna overlooked me and beckoned for next person behind me... insulting to my patronage... contacted business and no response... they've lost my $$$ even closer to my home... They are rude... even the front desk person appeared to be napping read more

Been here twice and so many variations of goodies in there and pretty reasonable. So if you spend more than $100, you get to spin the wheel and win free goodies...parking lot with plenty spaces, walk in and check in process is quick, they scan your ID and check you in before you enter inside and they already know who you are before you are at courted which is nice because they know all that you buy and favorites! The quality is products is great! read more

Place is bad. 2nd time I wasted my time and gas coming here for for a daily special. Both time they was out. Here's an ideal how about when you run out you pull the advertisement from the app. So I don't waste my time are is this your to plan to get people to come for a deal you don't hoping them would just buy something else. No wonder why this is empty read more

I've been coming to this location for more than a year I live across the street and never have I been verbally harassed at any medical facility let alone a dispensary so for me to go in mind you I hadn't given the front my id yet when the security named ANTHONY AT 1120pm on may 24th could have said " I'm sorry Mrs we don't allow dogs inside" and guess what I would have left with no problem but no he was being not only rude but he never addressed it directly towards me and when I asked the girl and apologized about having my 3pound dog with me she assured me I was okay. So I then mumbled "what and asshole" I did not mean for anyone to hear me on how the security made me feel because for his job to make ppl feel secure I was more worried about my safety when he began calling me names so for the price of stuff the least you can provide your guests is great customer service and when it comes to security guard they are there to make everyone feel safe not in safe like I did just now and for him to threaten me and say I can't return after he disrespect me and call d me a bitch I seriously can't imagine ever wanting to return I will definitely be calling the manager because I've never in my life been talked to and treated with such disrespect at a medical facility please be ware and be careful of the security guard Anthony he scared me to my core. read more

I went to order online and it said $59.xx Dutchie pay wasn't connecting so I went and got $60 from the bank. When I ordered the same items in-store I was charged $60.xx And whoever you are that chimed in with your rude ass....The website Quoted me $59.xx Watch how you communicate with patients. I'll find another dispensary read more

Ok wait a min everyone has weed ....prices maybe a lil high (no point intended) lol but let's talk customer service god forbid it be shift change cause Alana is going to treat you like straight 420,y'all read more

Beautiful shopping experience. Everyone is so friendly and very helpful. Their hours are accommodating for everyone.

Tyler has made my day. I went in there not sure what to get but he was able to educate me on the best type of edibles for me. Usually I feel very drunk with the one I used to take. But the one he pointed me to gives me a good high without the feeling of being drunk. I highly recommend that you go to him for all your cannabis concerns! Will definitely be going there from now on. read more

Helpful, professional staff. I'm there's a lot of choices to choose from. Would love to see more deals but maybe they'll have more after the grand opening. 15% off for all new customers today read more

I have been a long time customer of this store and the manager here was totally disrespectful and I will never be going back there ever again. F y I this place is only out for the money and not about the customers. Straight out of the manager's mouth himself. read more

I'd just like to say a big...big thank you to Ben for his excellent recommendations and service. We described what kind of high we were looking for and he hit nail on the head! Ben...thank you..we Love the Pineapple Fanta. It did exactly what you said it would. You are very knowledgeable of your products and your service was impeccable. Thanks Ben...we'll be back to see you real soon. Shawn and Bea read more