Absolutely the best vape shop around. I will definitely be back. Amazing customer service.read more

Absolutely appalling customer service. I came into the store to purchase an item I had seen earlier…read morethat morning, but I hadn't had my card with me at the time. Instead of receiving even basic courtesy, I was met with an incredibly condescending, hostile, and disrespectful attitude from Evan. As I was expressing my frustration over the situation, Evan looked at me and said, "I get it, you're going through withdrawals." I was completely speechless. That comment was not only false, but deeply insulting, unprofessional, and entirely inappropriate. There is absolutely no circumstance where it is acceptable for an employee to make degrading personal assumptions about a customer. Rather than attempting to help resolve the issue, Evan chose to belittle and mock me. His demeanor throughout the interaction was arrogant, dismissive, and openly hostile. It was one of the worst customer service experiences I have ever had. I spend a significant amount of money at this establishment, and I refuse to be treated with that level of disrespect. I will be reporting this incident to management because no customer should be spoken to in that manner. The only reason I am not taking my business elsewhere is because of the wonderful young woman who works the morning shift. She is consistently kind, professional, respectful, and genuinely helpful. She represents exactly how customers should be treated. If not for her outstanding service, I would never return after my experience with Evan.

Friendly and knowledgeable staff (well, Jessica is who advised me) but I know they're all friendly…read moreand knowledgeable. I went there because i needed a backup Vape for when my friend Jennifer steals mine. Anyway, Jessica found me the right top and bottom pieces to put together in an orange and purple Vape. She steered me away from the plain old tobacco flavor into an interesting and delicious melon fluid. I quit smoking almost a year ago and this thing is a great replacement (even though I use 0% nicotine). We also picked up some rolling papers and a hand painted ashtray, Will return for more!

Joy was extremely helpful and knowledgeable and was able to help me find the gift I was looking…read morefor...I definitely recommend this shop to others, now.

What makes you smile? Where do you find inspiration? What is the meaning of "peace" to you? What is…read moreyour most prized possession? After scouring the Illadelph by All in One West Chester location my eyes were simply delighted. Here at this smoke shop not only was I greeted by such an outgoing and sociable staff but also a plethora of glass. There were exquisite custom pieces from Illadelph that I never encountered before. Secondly, there was a wide variety of other brands of glass to meet everyone's budget. The store gave off a very fun atmosphere, music was playing and the staff repeatedly asked if I needed help finding anything or if I wanted to see anything up close. All of the display cases were extremely clean with an array of water pipes in every color, shape, and size. Additionally, the shop had an ejuice test bar station with over 70 flavors in house juice along with several premium juices. If you are new to this area I strongly recommend checking out this store. Whether your in search of a lighter, glass pipe, vape, hookah, sisha or tobacco this store has it all! Not only is the selection endless they offer a reward program. Tom the manager signed me up and explained that every dollar I spend I would receive points on every purchase made at the store. All in all I originally came in search of a sweet tapestry for my dorm but got much more then I bargained for. My purchase landed me 70 points for my tapestry, candle, and incense purchase, now on my next visit to the store I can even get a free smoke shop lighter! I really look forward to my next visit and am totally loving the free stickers that Casey gave me! I am going to tell all my friends about this shop!

Awesome customer service the employees are super helpful and knowledgeable about everything. Will…read moreonly continue to come here because of how the staff treated me. Very creative as well!

Awesome place. The employee was very friendly and knowledgeable. Also, their point system is great!…read moreI recommend it to everyone I know that vapes.

Liberty Vapor was an okay store.. Their tech is very limited, their parking was a horrible little…read moreshopping center, and their juices selection was only from their own line (which is barely able to be tasted).. On the other hand, the staff was extremely nice, their tank selection was pretty deep, and once I walked in, the aroma was fantastic. My rating is so low because of the juice. What is a vape shop without good juice? Granted, I only tried four flavors, but it wasn't worth blowing through an 18650. I brought in a freshly polished and wicked mechanic mod in order to get the best flavor possible, and I was still unable to taste anything. Very sad.

Great custom service, everyone needs to come here! I really enjoy the weed and everything else!read more

From the owner: Tobacco Hut & Vape & cigars is a family-operated business,…read moreowned and operated by family. We have been in business since 2001. We started with one location, and currently have over 70 locations. We excel at providing the best customer service and the best prices for smoking and vaping needs. Tobacco hut has been a successful family business for over 20 years, expanding year after year. With all of our hard work we hope to expand our business even more as we continue on our successful journey. We treat our customers with a friendly attitude, and we try to resolve their problems, and answer any questions as efficiently as possible. Tobacco hut also sells all smoke accessories

Please don't buy the justfog the coils are expensive and hard to find. Make it Vapor sells them but…read morebreak easily the price went from $4 per coil to the last time I was there $5. It has cost me so much money replacing the glass to the coils. Please get something other than the justfog. I vape for pain and constantly out of coils. I said something numerous times but no one seems to care. I tried four times and gave up. Justfog no

Nice guys, friendly and let you try everything before you buy. But it is so expensive for the…read morequality... $23 for a 30 mL of 0mg Strawberry lemonade flavor is a lot. I also feel that the e-liquid I purchased does not have the quality of the tester at the counter. I smell the flavor but I taste a mouth-drying chemical flavor afterward. I tried a tank of my favorite NKTR Sour Strawberry 3mg afterward and it tasted fine. Definitely an issue with their blend. Disappointed and down $23. Not impressed. Will not be returning.

Love this shop! Staff is friendly and informed about the different products they carry!read more

From the owner: Why Wait and put it off. Everyday you see your life go by you. Slowly being taken away from your…read morefamily! 480,000 people die every year because of cigarette smoking, do you really want to be in that category. No! So take the next step, Move forward and head over to Loyal Vape Co. We will be able to teach you everything you need to know about vaping and how it can and will help you quite smoking!

Great shop!! Very laid back comfortable place to shop huge selection of pipes. A bit pricyread more

Guys were very friendly and helped answer all my questions. This has been here since I was younger…read more Nice to see they are still in business.

Hands down the best place to get ANYTHING you need. Owner and employees are extremely personable…read moreand beyond helpful. Prices are low compared to anywhere else I've been. I've lived in Phoenixville for 15 years and this is the best smoke shop by far. If they don't have something in stock, the owner will literally look it up to see if he can order it, if not the owner, the fine employees will inform him. The owner and employees always ask for feedback about products they get because this business sincerely cares about what products customers want and what customers don't like. HUGE THANKS TO the owner and staff. 10/10

It's the best priced option in Phoenixville by far. I even have a hard time finding ejuice online…read morefor any cheaper. The owner is willing to custom order juice if you're a regular customer and is genuinely pleasant. He's even gone out of his way to make up for a mistake.