On one of my most recent visits, my card was taken and NOT returned to me. Because a voicemail was…read morenever left even though there was an apparent "attempt" to reach me (not apparent to ME, as I did not have a missed call. But ... sure), I thought *i* had mistakenly misplaced my card which I am usually very careful with. I was close enough to my expiration and directed to renew my card at that point so I did so. After receiving a new card, I attempted to pick up an order, giving the attendant my money ($150 in cash) and the new card. However, after a long wait that is typical for this location, the same bubble headed curbside girl with braids told me they could not help me until the "first card" was expired. (The card that was actually still SITTING IN THEIR FACILITY!) She did not even hand me my money back! When I asked, "Okay, if you can't help me, can I get my $150 back?!", she looked perplexed and suspicious--- as if it was on ME or I was trying to trick her. Of course, upon going back inside, she told me she discovered she'd just left my money sitting on the counter...... not a great sign of the people they have working there, honestly. Later that evening, the one competent employee they have there (the taller male manager) called me to apologize. He said THEY had accidentally taken my card and like the money, hadn't given it back. Or made a real effort to let me know that it was sitting in their vault for a few weeks. I drove back to retrieve my card and my order, and despite my immeasurable irritation at the incompetence of their curbside runner that had set this all in motion, I kept my mouth shut and tried to move on. I placed several more orders at this facility and never complained about the insane inconvenience. Until tonight. When I stopped by tonight, 7/22 to the Malvern location once again, I was met with a newer curbside attendant I had not met before. She was, without question, the rudest employee I've ever encountered at this facility. She told me my "card was declined" (???) and that my "payment must be due". I assured her she was wrong, I just renewed for another year with a new card I was FORCED TO GET BECAUSE OF YOUR ENPLOYEE'S INCOMPETENCE.... Everything was up to date and I had both my 2026 card expiring end of July AND my new card expiring July 2027. I asked her to please try both just in case, as I am ALWAYS diligent with my payments and fees. Instead, She refused, pointing the finger of blame squarely on me, like I was an idiot wasting her time. As I was bringing up my patient portal via the PA MMJ website, she clearly didn't feel like waiting and told me it "might take a while"-- so she just WALKED AWAY. I still took the time to double check. I was absolutely correct and no payment was due via the site until 2027. The girl begrudgingly came back outside, took my card, then told me she still couldn't help me. So I asked to speak to someone higher on the totem pole (and hopefully a little better at interacting with clients). Cue the manager, a red haired man with a thick beard and zero desire to assist me with my issue. He started with the same blame game: "well did you pay the fees?" Oh do you mean the double fees? For the card YOU neglected to return or the NEW card I was forced to order due to YOUR mistake? I pulled up the PA MMJ site and showed him firsthand that the mistake was NOT on my end. He visibly did not know what to do which only increased my frustration. After a few useless and bumbling "sorry, I don't think I can help with this", I left. Not only will I never be coming to this or any other zen leaf again, I will leave a multitude of reviews on different platforms to warn all considering Zen Leaf. I will also be posting on my extensive social media accounts to my followers to avoid this zen leaf like the plague. I've reached out to the state of Pennsylvania as well to notify them of the unsavory practices at this particular branch, although I'm hoping the corporate heads that own Zen leaf will take these complaints seriously now that they're being contacted formally as well.

I had a pretty great dispenser tell me exactly the kind of stuff i needed, and what terpenenes was…read morein what and what for. Yes i do need migraine relief, nausea, inflammatory assistance, appetite increase, insomnia... yada yada, and a good day time one too for creativity, household chores, or adventures in the outdoor, and yes each strain was exactly what was needed for that moment. Was happy with whatever special they had for getting rid of a lot of inventory. Wish i took more advantage of that super sale. I saved so much money! Hopefully will be out there again

my favorite place to visit, kind staff and quick service. great deals frequently - especially on…read moreweekends. holiday deals are great too!

This place is a true waste of time! They do not listen !! I told them I need something to put me to…read moresleep.. now look up soul safari and tell me if that is a strand that can help you fall asleep! NOPE !! Oh yeah again not fresh !! Just go down the street and don't waste your time !

The doctor is very knowledgable and professional. I highly recommend this practice. The doctor…read moretakes the time to explain any issue too.

To those saying they arrived and nobody was there (check to see which of the two locations your…read moreappointment is duh). Doctor Roman is very knowledgeable and accommodating. He actually listens unlike my other doctors... returning patient for life; highly recommend!!

I enjoyed my experience at this dispensary. Very quick and easy. Very chill vibes. They have an…read moreawesome menu. I'll be back.

An awesome experience. The staff is very helpful and knowledgeable. I bring my guest here all the…read moretime.

I like they contact you when renewal time comes around. Appointments are scheduled quickly with…read moreseveral are the following day. AV is food and haven't had a problem. Nicole my CRNP, is very professional and friendly. Answers any questions I have and makes suggestions. Very efficient. Highly recommend if you need certication for your Medical Canabis card.

Excellent service! Jackie spent considerable time with us going over options for my treatment…read moreplan. Worked out very well. Would definitely recommend Marijane. Sam Patsy

The staff here are friendly, efficient and knowledgeable. They have a great selection and good…read moreprices, and sales. This is my go to dispo in the area!

I walked in not knowing what I want. I left a satisfied customer. The recommendation was right on…read morepoint. The budtenders and budtenderettes were all smiles. I just love this place. Going to tell all the others at the asylum. The place to go to alleviate your problems. Lol.

They gave a referral for a new MD which Was very helpful to me.great thanks for the referralread more

Every time I've come in here the employees are so helpful and kind. They have a wide selection and…read morethe space is clean. Definitely my new go-to spot!

The customer service was excellent. Nicki is a strong communicator and listener. She clearly…read moreexplained the entire process to me. Her doctor recommendation and interview appointment was made easy. Also, the followup documentation was helpful. I highly recommend the Sanctuary Wellness Institute! Don

This is was incredibly easy. I used another company for the last two years, but their price didn't…read morego down so I started looking for a new place. I called these folks. A woman answered right away, told me the re-cert was 99 bucks and that was all I needed to hear. The website is super easy to navigate, tons of appointments available and the actual call with the doctor was super easy and quick too. My appointment with them was December 8th at 8pm. Today is Decemeber 11th and I just got my new card in the mail. Not only does Sanctuary Wellness Institute need applause, but the Pennsylvania Department Of Health needs a shout out too. They got this card to me three days after my appointment, I'm still shocked! I won't hesitate to use The Sanctuary Wellness Institute in the future, and I will be recommending them to others.

On one of my most recent visits, my card was taken and NOT returned to me. Because a voicemail was…read morenever left even though there was an apparent "attempt" to reach me (not apparent to ME, as I did not have a missed call. But ... sure), I thought *i* had mistakenly misplaced my card which I am usually very careful with. I was close enough to my expiration and directed to renew my card at that point so I did so. After receiving a new card, I attempted to pick up an order, giving the attendant my money ($150 in cash) and the new card. However, after a long wait that is typical for this location, the same bubble headed curbside girl with braids told me they could not help me until the "first card" was expired. (The card that was actually still SITTING IN THEIR FACILITY!) She did not even hand me my money back! When I asked, "Okay, if you can't help me, can I get my $150 back?!", she looked perplexed and suspicious--- as if it was on ME or I was trying to trick her. Of course, upon going back inside, she told me she discovered she'd just left my money sitting on the counter...... not a great sign of the people they have working there, honestly. Later that evening, the one competent employee they have there (the taller male manager) called me to apologize. He said THEY had accidentally taken my card and like the money, hadn't given it back. Or made a real effort to let me know that it was sitting in their vault for a few weeks. I drove back to retrieve my card and my order, and despite my immeasurable irritation at the incompetence of their curbside runner that had set this all in motion, I kept my mouth shut and tried to move on. I placed several more orders at this facility and never complained about the insane inconvenience. Until tonight. When I stopped by tonight, 7/22 to the Malvern location once again, I was met with a newer curbside attendant I had not met before. She was, without question, the rudest employee I've ever encountered at this facility. She told me my "card was declined" (???) and that my "payment must be due". I assured her she was wrong, I just renewed for another year with a new card I was FORCED TO GET BECAUSE OF YOUR ENPLOYEE'S INCOMPETENCE.... Everything was up to date and I had both my 2026 card expiring end of July AND my new card expiring July 2027. I asked her to please try both just in case, as I am ALWAYS diligent with my payments and fees. Instead, She refused, pointing the finger of blame squarely on me, like I was an idiot wasting her time. As I was bringing up my patient portal via the PA MMJ website, she clearly didn't feel like waiting and told me it "might take a while"-- so she just WALKED AWAY. I still took the time to double check. I was absolutely correct and no payment was due via the site until 2027. The girl begrudgingly came back outside, took my card, then told me she still couldn't help me. So I asked to speak to someone higher on the totem pole (and hopefully a little better at interacting with clients). Cue the manager, a red haired man with a thick beard and zero desire to assist me with my issue. He started with the same blame game: "well did you pay the fees?" Oh do you mean the double fees? For the card YOU neglected to return or the NEW card I was forced to order due to YOUR mistake? I pulled up the PA MMJ site and showed him firsthand that the mistake was NOT on my end. He visibly did not know what to do which only increased my frustration. After a few useless and bumbling "sorry, I don't think I can help with this", I left. Not only will I never be coming to this or any other zen leaf again, I will leave a multitude of reviews on different platforms to warn all considering Zen Leaf. I will also be posting on my extensive social media accounts to my followers to avoid this zen leaf like the plague. I've reached out to the state of Pennsylvania as well to notify them of the unsavory practices at this particular branch, although I'm hoping the corporate heads that own Zen leaf will take these complaints seriously now that they're being contacted formally as well.

Awesome first time here, staff very friendly and knowledgable. They made easy what could have been…read morean intimidating experience.

What makes you smile? Where do you find inspiration? What is the meaning of "peace" to you? What is…read moreyour most prized possession? After scouring the Illadelph by All in One West Chester location my eyes were simply delighted. Here at this smoke shop not only was I greeted by such an outgoing and sociable staff but also a plethora of glass. There were exquisite custom pieces from Illadelph that I never encountered before. Secondly, there was a wide variety of other brands of glass to meet everyone's budget. The store gave off a very fun atmosphere, music was playing and the staff repeatedly asked if I needed help finding anything or if I wanted to see anything up close. All of the display cases were extremely clean with an array of water pipes in every color, shape, and size. Additionally, the shop had an ejuice test bar station with over 70 flavors in house juice along with several premium juices. If you are new to this area I strongly recommend checking out this store. Whether your in search of a lighter, glass pipe, vape, hookah, sisha or tobacco this store has it all! Not only is the selection endless they offer a reward program. Tom the manager signed me up and explained that every dollar I spend I would receive points on every purchase made at the store. All in all I originally came in search of a sweet tapestry for my dorm but got much more then I bargained for. My purchase landed me 70 points for my tapestry, candle, and incense purchase, now on my next visit to the store I can even get a free smoke shop lighter! I really look forward to my next visit and am totally loving the free stickers that Casey gave me! I am going to tell all my friends about this shop!

Awesome customer service the employees are super helpful and knowledgeable about everything. Will…read moreonly continue to come here because of how the staff treated me. Very creative as well!