1. Deeply Rooted

    1. Deeply Rooted

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    Brighton, MI

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    Services - Deeply Rooted

    Insulation installation

    Air duct cleaning

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    7 months ago

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    RetroFoam of Michigan

    RetroFoam of Michigan

    3.4
    (33 reviews)

    DON'T BELIEVE THEIR MARKETING. QUESTION EVERYTHING THEY TELL YOU BECAUSE THEY ARE PROBABLY JUST…read moreGUESSING. I hired Retrofoam to fix a specific issue with a drafty, cold, west-facing room on my first floor. The initial experience was fine and I hired them based on their slick marketing and sales pitch. TOTAL WASTE OF MONEY. In hindsight, the assessment felt rushed, but I trusted their expertise when they recommended removing the fiberglass insulation and spray-foaming rim joists. Unfortunately, after spending $2,300, the fix made absolutely no difference. When I sent a video showing that the draft problem wasn't fixed, they essentially ghosted me until I left a one-star review here. They then returned and the technician confirmed 32 degrees at the floor level. 32 degrees! He also admitted that their SALESPEOPLE DON'T CARRY APPROPRIATE DIAGNOSTIC TOOLS. On a call later with Aaron (Retrofoam's owner) when I asked about their sales process, he told me that their salespeople don't really do assessments (not what they say on their website!) but rather just rely on "best practices" (aka guessing). Aaron said their salespeople are just there to "measure" and "make sure shelves aren't in the way" of the technicians. Wow. They offered to come "caulk the baseboard" as part of a warranty service. Absolutely refused to own up to a clear misdiagnosis and a waste of my money. Proceed cautiously before signing up with these guys. They don't stand behind their own hype.

    retro foamed my house maybe 10 years ago and have had the company back at least 4 times because of…read morethe drafts i still have.they have brought their heat gun to see if they missed anything every time they said theres no problem and they didnt miss anything. Well this year I hired a contractor to remodel my living room because of how cold it was in there,they took the outside walls down to the studs and found at least 40 percent retro foam wasn't in my walls!!! and some of the retro foam started to fall off the inside walls like sand !! I called the company back again and sent them pictures of where the insulation wasnt in there. They said they would have to ask managment about the problem,but I hired this other contractor to remoldel my living room and he said he would use fiberglass insulation in the walls and save time for waiting for retro foam to make a decision.in the meantime and having to pay extra money out for more insulation and to get the job done right ! Retro foam says it guarantee the job and product but try and get them to stand by it

    Dominion Service Company

    Dominion Service Company

    4.2
    (5 reviews)

    Amazing history with this company service,sales, and installation crew! they get the job done clean…read moreup after install and are very professional. I recommend this company to all that read this review this comment.

    We have had repeated issues with this company's technicians and no longer trust their service…read more During our furnace installation, the two techs failed to check for gas leaks, leaving our basement filled with gas -- a dangerous situation that could have ended very badly. We also caught them wandering around parts of our basement they had no reason to be in, and when questioned, they gave a vague excuse and walked away. A year later, during an HVAC check, a technician claimed our AC capacitor was "low" and could burn out and tried to sell us a backup. Capacitors are either within tolerance or failing -- there is no such thing as a "low" capacitor, and a backup is pointless because a failed capacitor must be replaced. We said we would replace it when it died. It's been checked since with no issues. During our recent spring check-up, a different technician, Marshall, told us our AC was "incompatible" with our coil and suggested installing a hard start kit. I questioned how that would fix incompatibility, he admitted it wouldn't and blamed it as a band-aid on a supposed "hack job" during installation. I said our house had been inspected with no issues of incompatibility of our compressor and the coil. He later returned with a completely fabricated story about our AC being a "special COVID-era unit" that was magically made to be universally compatible and we didn't need to worry about it. Our AC was installed in 2019, before COVID. His explanation made no sense. Then he randomly added that he remembered our refrigerant being low last time and that the recent install of our furnace must have solved that issue. Our refrigerant was never low and the install of the furnace would have nothing to do with the compressor. I felt like this guy thought that because I was female that I knew nothing and would believe his BS. He then attempted to upsell us on $3,000 worth of duct mastic sealing. I asked, why would we pay that when you haven't even verified that we have duct leaks? He said there was "no way" to test for duct leaks -- which is simply untrue. Also problematic is that he was training a new tech on this nonsense. This company is clearly not training their technicians properly and seems to encourage upselling over honesty. We will not be using them again and will be warning others to avoid them as well.

    Deeply Rooted - hvac - Updated July 2026

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