State Farm is becoming something of the past. 35 + years(premiums) with them just to be treated…read morelike trash

Char France at Alexa Langeland State farm was awesome! I needed my homeowner document email and she…read morewasted no time and provided it to me. Thank you again for your assistance on this matter!

Tom Burns State Farm Insurance Agency makes insurance easy! I even moved out of the area and still…read morehave my insurance there. They are always helpful and quick to help you get you back on your feet. Recently my daughter needed her windshield replaced and all I had to do was call Seth at Tom Burns and he called Safelite and scheduled a replacement windshield! I've even needed my car towed before and all I had to do was call the office and they called the tow truck. Anytime I need to change or add coverage, all I have to do is call. My whole family uses this office. If you want great coverage and fantastic customer service, call Seth at Tom Burns State Farm Insurance.

I saved 700 by switching to grange. They don't have the overhead like the big companies so you pay…read moreless for the same coverage

Years ago, much of my family and myself held various policies with this agency. We added spouses,…read morecars, motorcycles, homes, and apartments as time passed. My first car and motorcycle carried their policies. We paid, they covered, and we got the occasional break for referring added elements to their portfolio. All sounds good, right? My father passed, I moved across country, and other life changes came to pass. Some of our family still carried some business with them. Some more years pass, and upon my return to the Triple Cities, the first place I thought to go with my car, my fiance's car, our renter's and engagement ring insurance needs was Palmer. We hoped it would help lower cost for the remaining family still underwritten. We were instead told "We're not accepting any new business". For one, I was returning business, not new. Two, I understand turning away business if you're so swamped that you're afraid to give a product or service of an inferior standard that could well effect your image and all-valuable word of mouth advertising. How this could actually be the case for an insurance agency, I won't pretend to know. No one I know has ever heard of such a thing. Either they couldn't handle their current load, or they were lying. Whichever the case, that's not someone I want handling what tend to be crisis needs. We took our business to a newer marketplace type of insurer and received excellent rates and coverage. When asked, I would refer folks to the marketplace. But not Palmer. As he was "Not accepting new business". A few more years pass and I just received a call from Palmer's office, looking to give me some quotes. I can only assume that not only are they ready to take old clients back on, they genuinely needed the business. I decided to return the call. After them not being able to locate the solicitor that left the message (30 mins had passed since the call), they figured out I had asked for quotes before and wanted to see if I was still interested. 8 years after our last contact. I informed that not only was I not, but I proceeded to recount this story and how that they blew it so badly, a second chance would not be afforded. Though cowed, they bravely apologized (kudos for that) and offered one last attempt at a competitive quote. Seeing as neither State Farm nor Chris Palmer ever appear when I search the marketplace for my needs and desired price, I declined their pitch and asked them to remove me from their call lists. Lest you think I'm hasty with judgment, know that I'll eat at a restaurant 3 times before a review, I'll use an automotive garage twice before the same, and am a sucker for a heartfelt apology. But there are times that a business can blow it so badly, that one and done is appropriate. You folks blew it. I don't go out of my way to repeat this to others, but when asked, I recount the above. I felt the ridiculous call today warranted a final response.

Great office! Has taken care of my insurance needs for years. Couldn't ask for a better agent and…read moreoffice. Love that I can walk in, if need be and be provided with excellent service.

Friendly. Caring, competent office staff. Followed through…read morewith all my questions. I felt like I mattered as a client.

I don't know how this guy got my numbers but I've not answered his calls everyday day 10 + calls…read morehiya rejects that calls I sent him a text telling him so calling then blocked the number. Today he's calling yet again using a different number. He's desperate it's bullshit he knows I'm not interested.

Best financial planning and tax preparation in the area. Amy Smith is so knowledgeable and…read morefriendly. Very accommodating to my busy schedule and always willing to help.

Have been going to this business for over 10 years. They are the best!! I usually go to Peter he is…read moreextremely thorough and detailed. Couldn't ask for anyone or anyplace better!

What an excellent experience I had working with Bill Spring on my 2018 taxes. Bill is obviously an…read moreexpert in accounting and has the ability to explain in laymen's terms the information you need to know. I would recommend Bill Spring, CPA to any individual or business that needs an expert accountant!

Great service and rates, agent was very knowledgeable and answered all my questions I had.read more