Mathew is always very thorough. He does a great job each week with our multiple vehicles. Quick easy process with Deets Mobile

Will get great people with great gear to your house when you schedule it and do a really high value job. At least for me. Best carwashes I've ever had - and there's been many. I'm also editing my review: I had a problem with timeliness - once. I called the number and no kidding this Virgil P picked up on the second ring and fixed it forever. That's pretty awesome. read more

First time using Deet's and would use them again. Didn't get a chance to look at everything in detail since I was at work, but what I did see I was happy with. Thanks again! read more

If I could rate this business, I would strongly submit beyond 10 honestly as a single mom raising three babies with three car seats. It is impossible to get out of the house to go anywhere. Busy doing laundry, cleaning the restroom, cleaning the kitchen, etc.. Somebody always needs you at Home. So the fact that this is Mobile was so convenient. And it's beyond affordable. When it came to my cars upkeep I wanted to do a detailed service the next time.I was shocked, my car was IMMACULATE to be honest and my heart is ever so thankful and it looked detailed with three baby car seats, that I wasn't able to vacuum and clean. Wipe the windows myself, which usually I do And on top of it. I have a back condition that I'm not able to do so. Stephen, Jose, when I called them they were beyond helpful. It was so easy the service and you know what if you don't want to choose the Service. You're missing out!! read more

My car got broken into last week, leaving glass everywhere inside. I haven't gotten my car detailed in a few years so it needed a cleaning anyways. Jorge came right to my apartment soon after I called and did an amazing job! My car is spotless. Will definitely recommend him to others in the future. read more

Cracked windshield as a first time customer this will surely be the last. They are very unresponsive after this happened to me they want my insurance to pay for it when it was the technicians fault. I have had my car detailers come never had this happen to my M4 Comp. They will not give their insurance to pay for it. Very unprofessional will not answer my call, my texts during their business hours. Will not be recommending to any friends or family would hate this to happen to anyone else. read more

Deets Mobile - Cracked windshield after basic car wash - Auto Detailing Near Me - Laguna Hills, California

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Steve always does a primo job. Hes the best! Hes polite and helpful and very respectful. You need more workers like him and youd have more business than you ever wanted. read more

Excellent service and conscientious workers who take pride in their work! Jose is a pleasure to have at my home!

Deets was reliable and thorough. Jorge did a great job. I recommend them for detailing.

had a mixed experience. On the positive side, the detailing itself was pristine--my car was cleaned to perfection. The communication throughout the process was good, and I appreciated the technician texting me once the job was done. However, the final part of the experience left me very concerned. I live in an apartment complex, and the detailing was done in a loading zone about a five-minute walk from my building. When I walked over to pick up my vehicle, I was shocked to find it left there unlocked with the car key inside. The technician was nowhere to be found. Leaving my car unsecured in a public area with the key inside is unacceptable. While the quality of the detailing was excellent, this serious oversight left me mortified and could have led to a significant security issue. I hope the company addresses this to ensure that future customers don't have a similar experience. read more

First time booking with Deets and I'm incredibly impressed. They arrived on time and communication was great. I booked the lowest tier wash, but don't let that fool you, it was very comprehensive! Both the interior and exterior were done exceptionally well. I opted for an additional pre-soak with extra attention to the wheels and exhaust tips as they were filthy. Deets did not disappoint and cleaned the car perfectly for a photo shoot and car show the following day. Highly recommend! read more

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I only gave this service one star because I've used this service in the past with no problem. But I just had my vehicle washed today and their technician damaged my vehicle. I reached out to their "customer service" to hopefully remedy my situation to no avail. They asked for pictures which I provided but they refuted the pictures saying the technician said the damage was was already there, of course, even tho it's obvious. They then marked my service as completed and that's that. DO NOT use this service because even tho it's rare something will happen to your vehicle, if something does happen they won't take responsibility and your left with damages that will cost you. NOT WORTH IT. read more

Deets Mobile - Scratched headlight - Auto Detailing Near Me - Laguna Hills, California

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This was a gift for my best friend's birthday and she said Angel did an amazing job! He worked fast and thoroughly and left her car looking beautiful! She recommends Angel and Deets Mobile to anyone needing their car cleaned! read more

Deets was very informative and helpful in my request. Unfortunately my vehicle required more body shop service in restoration then detailing but I really appreciated the time they took to explain the process in what I needed. Thank you! Rancho Santa Margarita. Ca. read more

This was our first time using this company. They did the cleaning just fine. But attention to details is lacking. My driveway was full of debris that the cleaner left, wet paper towels on the driveway and two weeks later, I found the back seat belt buckle fell behind the seat and was not put back. I had to figure it out myself and pull the buckle back. I will not be using them again. read more

This company failed on multiple levels. I booked a mobile detail for my wife's car and the technician failed to call my wife when it was finished. He sent a text message informing her that he left the car keys underneath the tire instead of handing them to her directly. My wife has a disability and it was difficult for her to retrieve them. When I called customer service to complain, they were incredibly rude and offered no solutions. I had to ask for the rep's name and never received an apology. This is the worst kind of customer service. We'll be sticking to express car washes in the future - at least they won't misplace our keys! Update: "Virgil" spent the afternoon arguing with my wife and rather than resolving the issue as a genuine customer concern. Based on their Yelp history, it is not the first time they have done a mediocre job and left my wife's review mirror dirty, too. 7/20/24 Backhand empathy for my wife's disability doesn't change the fact that you did a poor job. Nor did you call back to apologize for leaving the mirror dirtier than you found them. Two more negative reviews since our experience might be a wake-up call, but it will fall on deaf ears. 23 days too late to express concern. read more

Deets Mobile - Auto Detailing Near Me - Laguna Hills, California

I was pressed for a same day car wash and everyone I reached out to couldn't take me. Deets was able to send someone immediately. They did a very good job and I will be using their services again. read more

I am excessively picky about how my car is washed. Carlos did a stellar job. No complaints whatsoever. Hey, Deets: Give Carlos a raise.

prices are high but worse was the extra $20 to vacuum because I have a dog And the inside of my windows were not cleaned I guess maybe that is extra too read more

Car wash quality and overall customer service exceeded my expectations. The company is very responsive and communicates updates up until your appointed schedule. Love this. Rodrigo was our technician and he did an excellent job with my car. He was on time, friendly, respectful, and professional. I will be a repeat customer for sure! read more

Rodrigo did an amazing job and it's a really fair price for all that they include. Will use them again :-)

Carlos Z was amazing! He arrived right on time, the car was spotless inside and out, and he was incredibly friendly. Highly recommended!

Thank you for your reply. The issue with your company is not that you canceled 3 times, which I understand there can be reasons for that, the issue was the times I was left hanging with no call and no show on my appointment day. Multiple times (3 at least) I waited up to 45 min for someone to show to my appointment and no one did and no one called to let me know. I would call and could never get through to anyone. I would email and text but never had anyone reach out to me or return my messages. My time is worth something too. I hope you can improve your customer service and stress the importance of follow through because I did like the company when it worked properly. read more

Deets Mobile - Auto Detailing Near Me - Laguna Hills, California

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I originally thought Deets was a good service & I was doing biweekly washes with them. I have cancelled all services with them because the washer left my keys in my car & LEFT the property. He texted me my car was done & I walked out to get my keys. I was baffled when I walked out & saw my car unattended & unlocked. Contacted Deets & got NO response or apology whatsoever. I would NOT recommend anyone to do business with Deets. Very very unprofessional!!! read more

Great job Jorge always does an outstanding job on both of our vehicles. When he is assigned I can expect perfection.

Do NOT ever use Deets for car wash. Deets caused my front windshield crack and denied any responsibility of their fault. All they did was blame my windshield was faulty and they could not have done anything else. Their exact words: "Per management, this is a thermal stress crack. This happens when cold water hits a hot windshield with an existing chip or if the edge of the glass is under stress." First, they admitted they used cold water rather than the appropriate temperature. Then, they said they did use appropriate temperature water, and it was not their fault that my vehicle cannot withstand their regular cleaning process. Yes, this is their EXACT WORDINGS. And if what they say is true, all cars in LA, OC will have their windows cracking after a car wash due to the hot weather these weeks. I have been using Deets for many months, and I expected professionalism in handling any sort of complaints especially if it is their fault (even though they say they can't take the blame for something they didn't damage). Well, if that's the case, how did my windshield suddenly crack right after the wash if it was in perfect condition? On the day of service, my 2019 Mercedes was in pristine condition - no chips nor cracks, and definitely no issues with the windshield. I have evidence of this through a dated receipt from a prior service and statements from an eyewitness passenger and a technician who worked on my car that very day. This experience has left me questioning the quality of their services and their commitment to customer satisfaction. As someone who understands the importance of accountability, I'm disappointed that they chose to dismiss a genuine concern. I believe in holding companies accountable and ensuring that they learn from their mistakes. I'm hopeful that my feedback will contribute to a more responsible approach in the future. read more

Deets Mobile - right after car wash - Auto Detailing Near Me - Laguna Hills, California

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Matthew did an excellent job on my car and I will definitely keep the scheduled package every 2 weeks. My car looks like new as it did 4 months ago. read more

Honestly a really mid car wash. I got the gold car wash and upon initial check right after getting my keys it looked good but after a more thorough check, it wasn't worth the extra dollars I paid for the gold wash. There is supposed be shampooing of the cup holders and it doesn't look like it was shampoo, if anything just wiped with a wet cloth. Additionally, there was supposed to be an extra interior wipe down that the website said is supposed to be more than a dusting but far from shampooing and there's still dust on my dash. + a lot of dog hair was left, I felt like if the dog hair couldn't have been removed it should've been mentioned to me instead it was left like a surprise for me Bottom line: I wouldn't recommend Deets car wash. read more

After researching and speaking with several shops, I met with Deets regarding ceramic coating. They are knowledgeable and helpful and accommodating. It was an easy choice for coating my vehicle. I am extremely happy with the outcome. They gave my vehicle the attention and service I was looking for. The owner is dedicated to providing great service and it was evident from start to finish. Thank you Deets read more

I became a Deets customer early 2021 having my car washed every 2 weeks and I was happy until it seems like some type of management change happened or just straight up laziness. My usual car wash guy was Manny and I was quite happy with his services, then he left and I had different people washing my car every two weeks. None of them reliable and left me with a complaint or dissatisfaction almost every time. I decided to give the company a call, and was promised that I would be contacted by "Virgil," the company's owner. I texted, called, and even submitted a form on their website in an attempt to figure out what was going on and why the service was so bad. Nothing had happened, no responses, no texts have been returned... They had no idea that my best friend, who I live with, was still having her bi-weekly cleanings, so I approached the two guys and asked, "Do they have a preference for who they speak with?" My best friend had received responses to the difficulties she had and had them resolved, whereas I was getting crickets. Finally, I get a call from someone who claims to be helping the owner, who makes all kinds of excuses for why their service is poor and promises that Virgil would call me back the same day or the next day at the latest. They clearly do not try to please... Because three weeks later, I receive a call from someone attempting to settle my issue, but it was too little, too late. When I was rejected by my many attempts to reconcile my services. Their service has declined rapidly, as proven by previous reviews. Long story short, I am not a fan of this business. PS: I so seldomely write 1 star reviews... 0/10 DO NOT RECOMMEND. read more

1. Lack of communication, specially on penciling, we were surprised at the end, after couple of minutes arguing we gave up, shame. 2. The car still is not clean even with the $100 read more

Just had a basic car wash done a couple hours ago. The technician was very nice and polite, but I get the sense it's policy for them to continue pushing for detailing or upcharges. I purchased my car brand new 3 weeks ago. I had a lot of bird poop from parking it under a tree and needed vacuuming because I have 2 kids who sit in the back and munch on snacks. I have 1000 miles on the car. The technician kept pushing for the car to be detailed to make it look "like new" again. It IS new. A basic wash is all it needed for it to restore it back. After he finished there was a bit of gunk on the door that I pointed out. He wiped it ever so gently like he was rubbing in wax and it didn't come off. Said it might be bird poop that is now in the ceramic paint but detailing will take it out. I took out a microfiber cloth, wet it, wiped it and it came right off - no damage done. I'm going to keep searching for a better service, this was the first and last time I'm using Deets. read more

I've been using deets since i purchased my new car this summer and was generally very pleased with their services. Unfortunately, my car was damaged and after sending numerous emails/photos to the company asking how this would be remedied, I've still received NO communication/refund. I use this company and do not go through car washes specifically to avoid this from happening. I'm extremely disappointed. read more

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These guys were doing ok and THEN I wrapped my car lol. First wash after i wrapped it and it was pretty scratched up on a brand new wrap. I wish I would have read the reviews. Some other people have had their wraps and paint scratched by Deets. The person that scratched it apologized and said he should've done a walk through and taken photos prior to the wash, but he didn't. He called his boss, and he said his boss would call me. Two days passed and no one called. I had to call, he said he would send someone to check it out. He said he would call me to confirm time at 8am, he didn't call. I received a random text that someone was at my house around 11am. I told him I wasn't home since Virgil never called. He came back at 1pm and basically said what they're trained to say, that they didn't do it and that VIRGIL would call me. He still hasn't called after almost a week. I see that many others here on Yelp have said they same thing. We had sent them photos already and the tech that scratched basically said he messed up and should've done a walk through with us and taken photos of our car prior to the wash. Just based on that they should've taken accountability. Some companies are just short sighted and dont see that in the long term they would've come out on top by taking care of us. They don't see how how much of a difference it would make by taking responsibility for their actions. What's funny as that they even charged us for the service, lol. Some business owners have zero customer service skills. Everyone says the same thing. They say Virgil will call and he never does. He can't face his customers. I've been in business for over 20 years. I would never treat customers this way, after-all, you are nothing without your customers. read more

Very easy to schedule a carwash. Very affordable and convenient. Matt did a terrific job. read more

What a disappointment. Poor service. Car still dirty. Never will use this carwash service again. Waste of money.

Deets auto detail comes recommended by me. I'm a paint guy and very picky about my car's paint. I used to detail, but I am now handicapped, therefore, I'm unable to even wash or wax my car. I called Deets because they are local and provide mobile service. I was happy with the results and would use Deets again. Give them a try and see if you agree. read more

Used theme. Few times. On time. Fair pricing. Good service. Wish they and an app. Website is improving Responsive read more

Do not use these guys. They are operated as a Corporation so don't think you can speak to the Owner or Manager in regards to issues. I've used them for the last 4 months and today is the final draw. I could never get in touch with the owner. Every appointment I had was with a different kid. Kid I say because they all appear to be teenagers or college students. They don't wipe down the door jams, windows and mirrors. They half fast their work. The worse thing happened today... my car was getting serviced in the back alley like always and unfortunately in Anaheim there are homeless people in the alley. I trusted the technician that he would stay with my car but when I got the text that my car was done, the technician left with my keys on the dashboard in plain sight and my car unlocked. Anyone could had stolen my car. That was completely reckless and I do not trust any company that hires reckless people. Luckily nothing bad happened but after that I'm done with this company. read more

Daniel was amazing at the car wash mobile services! He did a superb job, was professional, on time, and friendly. The cleaning of my car was beyond expectations! Daniel has mastered the art of professional and excellent customer service! Thank you Daniel! read more