So impressed with this small Mom and Pop business, which provided outstanding same day service for me this week after I had been trying to solve a health- impacting problem for months, with no luck.
I am very sensitive to smoke and the chemicals in scented laundry exhaust, and was being exposed to multiple sources of those fumes coming into a cupola window at the top of a high cathedral roof on an Addition to my house.
The window had been stuck open since I moved in over a year ago. I couldn't get any window company to come to assess or fix it, but a general contractor and electrician both tried (one from the outside and one from the inside). Neither of them could get the window to close because of a small non-functional motor (intended to open and close the window) that was preventing it from closing fully.
Air, like water, will find a way to get into even a small entry point, so the smoke was coming in, dropping down into the main living area and sickening me.
Jack responded to my call later the same day and, recognizing the urgency of addressing the situation ASAP, offered to come to my house within 30 minutes. He was scheduled out for two weeks, so not hungry for work, but squeezed in this health-related job near close of business. It took 3 attempts (one from inside and 2 from outside, on the steep roof) but within 45 minutes he had solved the problem by yanking the window open, removing the motor and sealing the window shut. Hallelujah!
Jack has a great personality and was extraordinarily considerate of my special health needs, including the necessity that he wear a Tyvec suit and face mask when he was inside my home. I got no pushback about that at all--just an understanding, cooperative and frankly caring attitude. What a welcome change from some contractors I've dealt with while serving as the general contractor for work on my homes in the past 7 yrs. He's definitely a keeper!
I cannot recommend this company more highly! Jack will be my first call to deal with any further issues with windows or doors at my house. read more