I am giving the two stars because of past nuetral experiences; but tonight was bad. I put in my order and was quoted a delivery time of 60 minutes, which is a little long for a thursday but I wasn't feeling well so cooking and going out were both not options I wanted to take. I am pretty laid back when it takes aa bit longer, but at the sixty minute mark my order had just "been received". So I called them and asked to cancel my order, I mean according to their system my food hadn't even been made. But no, my food would be started shortly and I needed to wait. No cancelling. I explained that based on the time the food would take to cook and delivery I would have been waiting for two hours or more before the delivery arrived. Still I was told no, and that I was quoted 75 minutes. I told the person on the phone that I had the email receipt that said sixty minutes, to which she then was pretty rude and told me there was nothing she was willing to do for me and two hours is not that long anyway.. really? They were disrespectful and had no concern for their customer base. I would definitely not recommend this service and if you do use them, make sure you have plenty of time to wait, maybe some snacks.. read more

We can always count on Carryout Courier. Their online account system makes placing and tracking orders very simple. The carriers are always very courteous. Our food is always delivered hot (or cold as appropriate). And the orders are always spot-on accurate. Highly recommend! read more

Do NOT use Carryout courier! They take an hour to deliver the wrong food and refuse to give you a refund! They don't stand behind their service! read more

They market a great service: any kind of food I want, delivered to me promptly. It worked for a while. But they simply don't honor the basic idea they market. Now I'd rather go hungry than try this site again, though I have been a loyal customer for 5 years. Just cancelled my account. Unlike a few years ago, they simply cannot get things to me on time. It's almost routine for them to call me and say "Sorry, we're running behind..." by an hour or even two hours. The food gets cold and gross by the time it reaches me. What this tells me is that they are trying to grow their business without investing in sufficient staff. They expect their customers to pay the price for their stinginess in not hiring enough drivers. Or their business is doing poorly and they are cutting their staff to compensate, and again expecting customers to pick up the slack. If I complain, I get someone on the phone who, like the person responding below, explains that "Well, we TRY to get it to you and if we can't we call you." As if calling me to warn me somehow makes up for the fact that the food is late and I am hungry. And the food delivered is disgusting. I continue to pay them the same amount, and they continue to give me worse and worse service. All I hear are excuses. And I am still expected to tip the driver no matter bad the service. I love how the owner keeps writing long responses to complaints basically saying how wrong the customer is and trying to justify bad service. That's exactly the attitude that's going to run him out of business. No one cares, dude. No one is going to read them. They only care that you do or do not deliver their food. You will probably call me a "difficult customer" and chalk it up to my bad attitude. It's not your drivers' fault. It's yours. Justify yourself all you want, but that's what's going to make you fail. read more