Delong's Heritage provided me and my husband with excellent service and they even taught us what is available and what to look for in heating systems for our residence. We looked at fireplace inserts in every showroom within an hour's drive in all directions, from Oroville. We then ended up returning to Delong's and ordered an insert and install from them. I have never researched a product so thoroughly in my life, and had such complete satisfaction with my purchase. If you are considering the purchase of a wood or alternate fuel heater, I highly recommend these guys. The install was difficult because my house is not "typical" and Delong's worked with me to get a perfect fit with reasonably priced custom fitting. They were on time and neat and clean, as well, in their install and subsequent service. We later had them remove our insert because we rebuilt our hearth and after the rebuild, Delong's re-installed our insert. Everything was fantastic. read more

Excellent customer service. Prompt, on time, and very happy with the product. Would recommend them to anyone.