We used Heritage Funeral Home over ten years ago for my Step-Father and about six months ago for my…read moredad. In both instances we were very pleased with the work and the professionalism. It was a great experience both times, all things considered. Towards the end of his life my dad was very sick and had lost a lot of weight and so he really didn't look like himself. Heritage Funeral Directors asked for a picture of our dad and worked magic to have him looking exactly like the picture. He looked like he was asleep. It was great to have that as the lasting memory of him instead of how the sickness had taken the life out of him. I'd highly recommend them to anyone.

Very satisfied. Very friendly and dedicated staff. Everything was explained thoroughly. Any…read more questions were answered and explained where it was understood. I recommend highly

The family goes above and beyond to assist families before and after the funeral. Thankful for the…read moreoptions they offer to families. RM

That is the worst experience I had dealing with a funeral home. They all about money. Poor…read moreexplanation re paperwork and death certificate has wrong information. Family had to request corrections on death certificate and still waiting. It's been 3 weeks and waiting. Ppl please do your research before choosing this place. California Girl

I simply asked for two locks of my bothers hair prior to cremation. He was cremated without the…read morelocks or hair being collected . I was told on the phone, by Tracy, the director that it's not the first time this (unnamed) person has made this mistake and that they're probably/definitely going to fired. Also that this person is 'going through some stuff'. I asked how many times this individual has done this. My question was sidestepped! I was told they've been very busy. I received many apologies. Was told that the money for the locks would be refunded to my card. Now I have to tell my niece. I personally believe there should be some sort of penance paid. It's not about the money. Everyone makes mistakes. But this is something that cannot be undone. I was very honest and said I don't feel as if I should have to pay for anything, they ruined EVERYTHING! His ashes are solid black. They should be white or a light grey. This means he was cremated at a low temperature. The black is carbon buildup on the bone.

The folks I met through a third party were efficient, cordial and polite. Cost was very reasonable…read more I could not ask for better service for my loved one.

This is a true family business they are caring and considerate in helping families in their time of…read moreneed. There are no family owned funeral homes left and they are a true example of what funeral service should be. RM

We had my husband's grandma's visitation and service here last week. I wasn't sure about this place…read moreat first. Driving up it seemed like it wasn't gonna be great. But once inside it was actually very nice. Very clean with friendly staff. We were the only service going on at the time. Outside the room they have a big board that displays the name and picture. There was a tv in the room that we were able to display pictures on. After the visitation, we went to the little chapel for mass. Overall it was a good experience for a funeral.

I had the privilege of coordinating a funeral service with the director. It was a privilege…read moreworking with this highly professional, compassionate man for a family that was unable to meet their obligations and needed my assistance in securing funds to afford the burial of their relative. I highly recommend this funeral home services.

The funeral home staff were so professional in handling my brothers home-going. They went above and…read morebeyond by helping meet to receive a package I sent from Washington state get there in time because I wasn't to arrive until days later. I will never forget the way they open their hearts and doors at a time of grief. Thank you

I cannot say enough about the compassion and professionalism shown by Jacob Schoen & Son Funeral…read moreHome during one of the hardest moments our family has ever faced. When my brother reached the end of his life, Kevin was there for us every step of the way. His kindness, patience, and genuine care made an incredibly painful time a little easier to bear. He treated my brother with dignity and handled every detail with such respect, while also supporting our family with warmth and understanding. Kevin went far beyond what we expected, making sure we felt guided and comforted during a time when we needed it most. Our family will always be grateful for the compassion and professionalism he showed us. I visited four other funeral homes during my stay in town, and I made my decision pretty much as soon as we met. I felt the kindness of Kevin, and I knew my brother would be taken care of. Thank you Kevin, thank you for your kind words to my mother, and thank you for guiding my brother during his last moments on earth. If anyone has any worries about end of life care in New Orleans rest easy, Kevin will take care of you with grace and a kind smile. From my family, thank you, thank you, thank you.

The funeral itself was nice, i wont lie. But the experience i went through after was completely…read morehorrible. My son passed away and I did not communicate with the mother after the funeral (personal reasons) but i did arranged my own plans for his ashes (he was cremated). Out of the blue the mother contacts me letting me know she had her half of my son's ashes and i purchased a necklace to put my some of my half in.. I was shocked i was not aware of this by the funeral home but yet content i was finally able to have my son's remains with me. I call the funeral home to let them know i wanted to go and get the rest of his ashes to fill the necklace, just to find out they were not there and the mother took it all. I asked why they did not communicated with me, they said because the mother said "she was going to take care of it" and instead of reassuring and calling me, they decided to believe her, came to find out the mother had my son's ashes for 2 weeks since the time she picked them up to the time she told me she had them doing who knows what with them. I was furious and wanted to talk to the owner or a manager, they were not there so they would give me a call back and never did. The irresponsibility from this funeral home its incredible. 2 weeks and i had no idea if the mother actually gave me half of my son's remains or whatever she liked since this funeral home did not do their job correctly and i will have to live with that question in my mind for the rest of my days. Shame on this people.

On Oct 2025, my mom passed, I have been grieving for four months not realizing that, I haven't…read morereceived my mom death certificate. I have been calling Professional Funeral Services since Nov 2025-February, 2026 too no prevail, I had to reach out to the BBB, that's when Tiffany from PFS called apologizing and said she would have one of he employees get it and bring it to me that never happened. I'm trying to figure out what is the problem, I see why they're calling them unprofessional Funeral Home service a lack of professionalism?.It's other things, I could mention but, I will let the state handle them.

My recent experience with this funeral home was very professional. They were very nice and…read moreinformative from picking out a casket for my mom to a floral spray and a listening ear. Donta- vius was exceptional I might add.

All I can say is WOW! Mr. Boyd and his staff are fantastic…read more In my family's most difficult time of need, they prepared my aunt as if she were merely asleep. From the makeup to her smile & her signature hair style. Now that's how knowing your craft makes the difference. He was very professional during the funeral services as well as at the cemetery. He spoke with eloquence, clarity and care. He & his staff were very helpful. I know we don't ever want to think of needing such a service, but is inevitable. I know that Boyd's will always be my first choice for funeral services.