very rude, my husband gave them a call to asked about repairing a backpack leaf blower. The guy who answered the phone was so rude and nasty. told my husband in a sharp and nasty tone that they were backed up and it would be at least three weeks but if he "wanted to he could drop it off" and literally hung up in his face. we've used them once before and had a decent experience with them but if this is the way the talk to customers over the phone, I would never give them business again and definitely wouldn't recommend them. hope they do better in the future. read more

Made my first visit to Denny's Sawcrib this morning. Denny is an awesome guy and was extremely helpful. I purchased my first chainsaw from him today, a lightly used STIHL, and I can't wait to use it. He mentioned that he has been in business at that location (in the Edison Neighborhood!!!) since 1981. I'm proud to be a customer and grateful for his commitment to Kalamazoo. Please shop here!!! read more

I walked into this place and three old white dudes with goatees were eating cafeteria-style lunches on the main counter, next to the cash register. They acted like it was a big deal that I had interrupted their lunch so I could show them my chainsaw. These guys definitely get off on trying to make you feel small. I spoke to a friend who had taken his saw there and he agreed completely. Take your business anywhere else. It's honestly hard to find a chainsaw repair shop where people treat you with respect, but trust the reviews, these guys are the bottom of the barrel. read more

Had my very first visit here. Denny was very knowledgeable and pleasant. Educated me in several areas of chain saw use. They stock good quality saws and repair many others. I will go there for all my saw service needs. read more

Took my saw to him he was supposed too look at them call me and tell me what was wrong and ask if I wanted him to fix it or come in to get them never got a call I called a few days later to learn he already fixed them without my permission and I owe him $180. Very very displeased you dont run a buisness like that needless to say I will never return here again. read more

I tried to get my saw serviced here today. The saw is less than a year old and still under warranty. Anyway, I entered the business this morning and asked if they would honor the warranty and without even looking at my saw the man behind the counter started cussing at me. Telling me I'm a dumb a** that doesn't know how to use the saw so I broke it and want free work. The only thing I wanted was them to look at the clutch and give it a tune up. I walked out and went elsewhere to a company that treats their customers with respect. read more

I drop my saws off on a Saturday, was told they would be looked at Tuesday or Wednesday then I would get a call on what's all wrong with them, from there I would say okay thank you for looking at my saws I'll be in to pick them up or give him the go ahead to work on my saws. Needless to say I never got a call, and when i called him up on Thursday to ask about them he already fix one of them and was ordering parts for the other one to fix it. When I went to pick them up my bill that was supposed to be 32.50 now was 170, the best part is he didn't tune my saws or even do anything I asked him to. So never go here unless you want to throw money away. read more

I've lived and shopped in Kalamazoo for 50 years. Today I experienced the absolute worst in customer service in all that time at Denny's Saw Crib. I went in looking for parts for my saw. Asked a couple of questions and got "nope", "nope" and no worthwhile help whatsoever. I drove there specifically to spend money in these times when everyone else is actually looking for customers. No idea how people with this sort of attitude can even stay in business. read more

I had a 10-year-old Husqvarna saw with a simple chain brake problem and made the mistake of taking my problem to the closest repair source that popped up on google without reading reviews. My first impression as I dropped my saw off at Denny's Saw Crib, was skeptical at best, they seemed VERY unfriendly and like I was a huge inconvenience by coming by. I explained the issue, and the man (I assume Denny) took my name and number down in a pad and stated it would likely be repaired by end of day. I imagine that they get very few repair jobs per week. I have an extremely busy and demanding job and I was not in a position to pick it up until 4 days later. When I arrived for pick up, I was again confronted by the same very, very surly Man who in a very unfriendly manner asked why I was in his store. I stated I was there to pick up my saw after repair and he replied, Claim Check!". He never gave me a claim check on drop off and I let him know. They could have matched me to my saw by simply asking for my driver's license and the reason I brought the saw in. This is where all of his 4 letter word name calling (to me) comes in - as bad as it gets - and he refuses to acknowledge that he may be in error just as well as myself. He referred to a sign that he has on the front of his counter (below eye level where most customers will never notice it) and stated that I need to "sue him" to get my property back. After being called super insulting four letter two word names repeatedly, I left. My wife and I have decided that dealing with this.... person... is so not worth-it - he can keep the saw. (which in my opinion - he stole). I HIGHLY, HIGHLY recommend to anyone considering stepping foot in this store change their mind and find another source. This man is the worst of the worst and no one deserves the treatment and abuse that he delivers to people who are just looking for fair local service. read more