My husband is 79, just moved from 11 years in Florida to Mn in January. Terrible healthcare in FL!…read more Zero annual physicals zero cardiologist. So 3 weeks after the 1600 miles he drove in 3 days ( fl to Mn), he had a MASSIVE heart attack right in the office ( 5 minutes fr HCMC ER) of our 25 year primary care doctor! WHAT luck! So in 10 minutes of the EKG test, he was in the ER!!! After 3-4 hours in surgery, one surgeon came out and said," his main artery in the rear of heart was 95% blocked and he would have survived for only 90 minutes... we put in two stints". HCMC ER is nationally rated as " the top ER Level One trauma center and number one in the entire Midwest ". Level one means they can handle anything - - gun shot wounds to head, chest, stomach the most deadly spots, falls out of buildings, MASSIVE car crashes, etc etc. My father taught biochemistry 40 years in a NYC med school and taught us how to care for all others in any situation. My husband post surgery, was hospitalized in HCMC for 4 days and entered their special Cardio Physical Therapy Program = 3X a week/full hour/for 3?months!! The hospital stay was outstanding in ALL respects. The nurses were attentive, and the post heart attack education done by a special doctor was SO excellent... my husband who has been a heavy smoker for 68 years... COLD TURKEY stopped smoking immediately. HCMC's post cardio physical therapy program is Rated NUMBER 1 in the Twin Cities. We agree 100%. First the 4 physical therapist's take your blood pressure and sugar/ glucose level every 15 minutes during the hour session. All of them are joyous, effervescent enthusiastic warm caring GENUINE folk! Just love them all! They play low, any kind of music you want and LIFT your spirits with their laughter. This is a major major reason why my husband recovered so completely. (And he contracted the same deadly pneumonia that killed the famous race car driver after just 5 weeks in physical rehab) We are most most grateful for this rare rare team of great folk.

The cost was NOT exorbitant (though I must admit - wish it was less...) I'm still alive,eh?read more

I was brought to this ER via ambulance while having an extremely bad reaction to THC. I was treated…read morepromptly, however after seeing the Dr it went downhill fast. First, the information they had in their medical records was connected to a Fairview clinic I went to over a decade ago. I gave them the information for Park Nicollet and my current primary physician, but they never updated that information. When I was discharged they instructed me to follow up with the old Fairview physician I haven't seen in over 10 years. Second, I'm diabetic so I take a lot of medication that's closely monitored and has been updated several times in the last 10 years. They not only didn't have an updated list of medications, they didn't even ASK me what I was currently taking. They didn't even ask if I was taking any insulin! This seemed so dangerous and that alone would stop me from ever stepping foot in this hospital again. Third, the Dr only listened to the beginning of my story, made an assumption about what I had ingested without even looking at the information from the label that was sent with me, then just started talking over me without listening to how I was feeling. It turned out he assumed it was something completely different than what it actually was, (synthetic K2 vs. live rosin). It doesn't matter to me in the end because I'm never touching the stuff again, but it would have been appropriate to at least try to be accurate. Finally, it felt like whenever I had a first encounter with someone they were very kind, but then they'd see in my chart that I was there for a "drug overdose" and immediately shift the way they treated me. Like they couldn't take me as seriously, or I had put myself there so I didn't deserve their top level of care. Ultimately I would never go to this hospital again. I tend to avoid the Fairview system in general, but this was a particularly bad experience.

I was seen at Urgent Care yesterday for a minor issue. I was sure to check what the wait time was…read morebefore checking in. Because flu and upper respiratory infections are down, there was no line. I was checked in, seen, and out of there in 30 minutes. Because of my health insurance they didn't collect a co-pay at that time. I will pay when the bill comes. The nursing staff who treated me were kind, thorough and friendly. This is a very well run Urgent Care. Keep in mind that this can be a VERY busy place on weekends or when regular doctors offices are closed. Be prepared to wait, or ask what the wait time is ahead of time. Treat the staff with care! They are trying to help you!!

My visit was so great and everyone at WestHealth should be so proud. I was met with staff who were…read morecaring and kind. I felt like they wanted to care for me. While I waited they drew labs and ordered imaging so when I went back to a room, all my testing was completed. The provider came in and gave me my results. While I waited in the waiting room for about 90 minutes, I was in the room for about 30 minutes for an ED visit. Great Job WH ED. The waiting room is really nice and clean. This is the best Emergency Room in the area.

The light skin lady at the front desk at check in who is working Monday the 22 at 1045 at night is…read morerude and disrespectful. she doesn't listen. she lied and said she did my sons vitals and she did not!!! She is talking about patients to other people at the front desk to another worker. It's ridiculous how these kind of people are working with people in pain and that need help . Usually I absolutely love west health and will come here over anywhere else. This is hands down the most uncomfortable and terrible experience we have had. She needs to go do literally any other job!! I have to give it a 1 because it makes you but if I could it would be zero. Even the respiratory nurse decided to do help us, apologized and did his vitals in the chair because he is unable to walk. how are we supposed to trust someone in health care that lies directly to your face!!!!

Out pt. I could not walk to my appt, so the VA has escort service. Someone was there in under 5…read moreminutes to wheel me to my appt. They signed me in to the clinic, got me settled in a chair, and was so polite and cheerful the whole time.

I visited the Emergency Room on 11/8 and had the best experience I've ever had at a VA hospital. I…read moream not from the area and could not find any urgent cares open past 9PM. Dr. Lee and the nurse on staff were extremely thorough, kind, and helpful. I am so incredibly impressed with the Emergency Department team in Minneapolis! I was in and out with relief in an hour.