I had an awful experience at the Dental Design Studio in Maida Vale... It was appalling on all grounds - they were unbelievably unprofessional and frankly disrespectful.
Here is what happened: I had my first ever appointment with them this morning at 9:20. Because I had to take of something urgently, I tried calling the surgery to postpone the appointment. Now, they are supposed to open at 8:30, and I started ringing them at that time, but despite various attempts I was only able to reach someone at 9:15. A receptionist told me very casually that they had been "running late" and that "the dentist isn't here anyway -- they won't come in until the afternoon". Well, I'm glad I didn't show up at 9:20...
We then rescheduled the appointment later in the day. Because I need urgent treatment, I prioritised it and took the afternoon off work for it. About 20 minutes before that new appointment, I get a call from the surgery: "sorry, the dentist has to attend an emergency, can we see you an hour later"? I say fine, but am starting to sense a pattern.
I then show up at the surgery mid-afternoon, for my third appointment. As I come in, I see the dentist quickly leaving the reception room and shutting the door behind them. The receptionist is looking apologetic, and tells me "I'm sorry, the system crashed and the dentist cannot see any NHS patients today". I repeat the events of the day, appalled, but the only thing they say is "all I can do is say sorry". They didn't look sorry, didn't explain why only NHS patients were affected (?) and I was all the more shocked that the dentist decided to run away rather than actually offer a complementary, more formal explanation. It could have gone a long way, but I guess they chose the non-confrontational route instead.
I decided it wasn't worth making a scene and left, but am truly, truly disgusted by how this clinic treats its NHS patients. They are also disorganised, unprofessional and generally unfriendly. I rarely post reviews, but it this case I just had to. Don't go there. read more