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    Deprez Don P MD

    5.0 (1 review)
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    6 years ago

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    UMass Memorial Medical Center - The nurse can have a seltzer in a babys zone, but i cant have one in my own babys area.

    UMass Memorial Medical Center

    1.7(135 reviews)
    0.9 mi

    Being that the ER department at the UMass Campus wasn't able to treat my disabled sister with…read morespecial needs who had a life threatening issue, she was transferred to the Belmont St hospital. I must add that the coordination couldn't have gone better. They arranged a bed for her in the CCU and the Dr who would be doing her surgery spent time with me over the phone explaining what needed to be done & how it will work. From the time we boarded the ambulance to the recovery room I highly doubt it could have gone any smoother. She came out of the surgery, then recovery, and was immediately taken to the CCU. The poor sweetheart had lines upon lines, oxygen, etc. And when she woke, clearly upset. The nurse ( Karen) that is assigned to her has been so very kind, compassionate, and highly skilled. All the other caretakers have been wonderful. It's been 3 days and she's still in the CCU. But she's doing quite well, healing nicely with the excellent care she is getting. What started out as a frightening experience turned out to be a very positive one & I can't thank them enough.

    waited nine hours for a 10 second conversation. A conversation that could've been passed on to the…read morenurse and she could've let us go home. DR. Alexander was very dismissive when we let him know that we were upset for waiting nine hours for a 10 second conversation. literally waited 2 1/2 hours for him to come down and say you're all set. This is something he could've said to the registered nurse and she could've told us 2 1/2 hours previously. There is a huge amount of time, wasted on basically lack of communication . when we were ready to check out at 4 AM, the nurse that we were trying to get to check us out said she had other priorities and to be honest it seemed like she was creating things to do so she didn't have to take care of us right away. Her name tag was also conveniently flipped as she was giving us a very slightly snarky attitude. I understand an emergency room is an emergency room as we were reminded multiple times basically to tell us we shouldn't feel the way that we do. But at the end of the day you're still charging insurance and co-pays so you're still making money. There should still be some sort of customer service. in any situation, if given a choice. I would not choose umass

    Photos
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    The holes in the parking garage which after 3 weeks of me seeing them not spray painted, they went and fixed.

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    Decrepit parking garage

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    Broken things just hanging out in the corner.

    Deprez Don P MD - obgyn - Updated May 2026

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