Everyone needs to know that State Farm home insurance DOES NOT value loyal customers. They will not…read moregive you a loyal customer discount unless you sell your old house and buy a new house within a 30 day period from date of sale to date of purchase of new home. This is practically impossible to do for most people as many closings take 30 + days. That State Farm advertises it loves loyal customers is false advertising and a poor business practice. I am a 30+ year customer of State Farm auto and homeowners insurance. We sold and closed on our home in California on 4/2/2020. Drove to Missouri arriving 4/7/20. Stayed at a Residence Inn for 5 weeks while we found and purchased a new home. We called our agent and tried to buy renters insurance to avoid a gap in coverage. Agent said you can't do that. We closed on our new house in Missouri on May 15th 2020 and had already arranged for homeowners coverage for our new house as part of closing process. We informed State Farm of our intention to continue home owners insurance with them well before closing (we were loyal to State Farm). State Farm even told us we would be getting the loyal customer rate, and that it would save us $150 a year. Now our home escrow needs to be changed to reflect the increase. It's not a huge amount of money but very disingenuous and poor policy. Everybody out there with State Farm homeowners insurance needs to be told about this deceptive practice.

From the owner: The Brase team mission is to help customers manage the risks of everyday life. We establish and…read moremaintain strong relationships with customers for the long term. We are there for our State Farm customers, making the Good Neighbor slogan our reality. We strive to meet State Farm customers' needs with quality State Farm Insurance products including, but not limited to, auto, home, renters, life and health insurance, as well as financial services products. License #: MO-255355

His customer service is horrible. I never spoke to him and he never called to introduce himself or…read morereview my account after my policy was transferred to him from my old agent. He didn't even try and call me once I requested my policies to go another agent!

Virgil Melton and his staff have always gone above and beyond for my family! Anytime i call his…read moreoffice either the staff or Virgil is always kind and polite and helps me with any questions i may have. Getting my life insurance policy from him was easy and made sure they came to me! If you want someone who is fast, efficient and overall a joy to work with. I would recommend Virgil Melton.

Ben was very informative and helpful. I will continue using state farm because of their employees.read more

This agency handles all of our insurance and we couldn't be happier with the customer service we've…read morereceived. We ended up saving a lot of money and they are always super quick to answer any questions we may have.

Andrew is a great agent. The staff is wonderful. Very…read moreProfessional and Knowledgeable.. Highly Recommend!!

Andrew is by far the best Insurance Agent Around. He is professional, hard working, and amazing to…read morework with. I highly recommend him to anyone.

Have been working with James for years and he is amazing! He has helped us with every large…read morepurchase and life event. Highly recommend!

Got a great life insurance policy by them!!!! Great to work with and sooo relatable!!!!!!! Can't…read morewait to insure my other policies!!!!! Thanks!!!!!

Julie George was so helpful helping me switch my car insurance from progressive to State Farm. She…read morewas always quick to respond with my questions and give me multiple options for my insurance. I definitely recommend.

Easy to work with, knowledgeable and professional. Stays in contact and answered all my questions.read more