My husband was contemplating work on our Goldwing Trike. But after leaving information to get an estimate for the work and not getting a call back, we changed our mind. My husband called back and left a message also, still no call back. Also, while standing in the shop, a customer called in and the owner stated, " i told you I don't have time to talk to you right now, i will call you back." And hung up on the customer. We now have our trike work done in Las Vegas, at Cycle Tech. Vegas is only 2 hours away and well worth the trip to not have to deal with this unprofessional ! read more

I have dealt with Dessert Thunder for many years. Randy and the Mechanics have always done great work on my many bikes over the years. The Mechanics have always been helpful on issues with no problems. I would recommend Dessert Thunder to anyone. I to am a local here in Parker and this is where i go. Thanx dessert Thunder. Billy k read more

Customer service sucked, and the attitude given didn't help one bit. I'm a local, I have other choices, that being said, I definitely will not be returning to this place.. read more

I was traveling on 2 month bike trip and my bike broke down in Lake Havasu. I had it towed to Bone Daddy Desert Thunder for repair. They discovered front piston over heated and burned up. I asked what caused it and they did not know. Ordered a new 97 inch kit and they installed it. Got bike back and had pinging and clattering noise so I took it back about 4-5 times and they could not make it go away?(I am not mechanic so I rely on them for analysis and repair?) They eventually just sent me on my way. BTW - no mention about break in period . I did not make it to hiway 40 out of town, maybe 15 miles ,and bike engine was failing. I took it back to them and they pulled engine apart. Again same issue, burned front piston. Again they did not know why. There fix was to bore out the new 97" instead of giving me new 97" inch that I paid for. They did it mostly at there expense so they knew they failed in the repair. I got bike back, and again pinging and clattering and took it back 4-5 times and they could not make noise go away. They sent me on my way and this time we went over break in period. I went on site for 97" S&S kit and printed out break in procedure and followed it. I made it to California and engine failed again. I took it to shop and they tore down. Again front piston burned due to over heating. Cycle Path repair in Kirkland Wa. did the repair. (BTW -they are very competent and have machine shop). They found piston oiler to front piston took 14 1/2 lbs pressure to squirt oil. The other piston oiler took 4 lbs. Clearly the reason for piston burning up. Also Cycle Path found piece of metal in engine about the size of 50 cent piece, flat and thin, looked like piece of casting in the engine. The only ting we can figure is that the metal got in there when Bone Daddy did repair as they had engine apart. This led to going into bottom end and cleaning all the metal filings out of engine and oil lines. The oil filter when cut open was full of metal filings. Bone Daddy Desert Thunder refused to take any responsibility or offer any help in my expenses due to their lack of expertise in diagnosing Harley engine problems and leaving piece of metal in engine.. I broke down in Calif. and had to rent u-haul and haul bike back to Western Wa. Do not use these guys. All I can get from Randy Simp are excuses. Pretty straight forward when a real repair shop finds the problem right away. I am now riding with a great rebuilt engine by a real repair shop! Stan read more