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    Designed By Daddy Custom Cakery

    5.0 (1 review)
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    7 years ago

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    Chamberlin Cupcake Shop - Chocolate Raspberry Cupcakes

    Chamberlin Cupcake Shop

    2.7(3 reviews)
    42.8 mi
    $$

    Not 100% satisified with my experience…read more I booked the Complete package and from the email I received I thought you got pony back rides and cart rides. The email as copied and pasted directly from correspondence with Sally doesn't say, "OR" and when I talked to Sally I thought you got both as well. I was never told I had to choose between the two options. Wish I had known that. I was very disappointed the day of the party when there wasn't a cart there. I had pictured my daughter, her father and I riding it together. I was also told that my event coordinator for the day would contact me the week prior to the party to go over the details. 3 days before the party I emailed asking for verification of my party and got a generic invoice emailed to me and a party check list. Telling me to call my coordinator. Which seemed a little odd to me. When I did get a hold of Margie we went over a few things, and I said how I had asked for a 4:00 time slot and was pretty much forced into 4:30 because they had a previous party in Grosse Pointe Woods and they weren't sure they would make it to Shelby in time. So I agreed. However it was never noted in my file I had wanted the previous time slot, and come to find out that party had been canceled and they were doing a party in Rochester. Margie was kind enough to bump up my start time to the time we originally asked for. Come the party day I was a little frazzled about no cart, then to top it off no one came to get my husband or I when they did the first ride of the day with our daughter on it. So I pretty much missed her riding the pony and walked in at the end. I thought that was very unprofessional and that one of the staff members should have come to tell us they were starting. I would have rather wasted 10 minutes of our paid time than to miss her reaction and her getting up there. It's one of those moments I had envisioned and wont get back. There was also no food for the children to feed the animals as stated in the email and copied below and I never saw any of the kids inside of the pens. I felt overall the service I received was not what they try to sell and I am very dissatisfied. I had visualized the day much differently and wasn't very happy with how it went. I can't say that I would book them again or recommend them for a party. EMAIL COPY: INCLUDES: * Pony back rides (Unicorn upgrade for free) (we will bring a full size horse for children over 65 pounds at no additional cost) So no child (or adult) is left out of the rides. You may even choose Llama rides! * Pony Cart Rides (holds approximately 3 children or 2 adults, up to 350 pounds) * Most importantly, the children may go in the pen with the animals and play and we bring food for them to feed the animals! This makes WONDERFUL pictures! And is a very important aspect of our petting zoo experience

    I've had 2 canceled birthday parties due to Chamberlin! First was my birthday and that was canceled…read moresince they couldn't make it till 2 hours after the party started, they called me 5 min after the party started to let me know. Now they cancelled my daughters 6th birthday due to brakes not working. They cancelled 30 minutes before the party started! Both times food, cake and decorations were wasted since the parties were cancelled and they don't feel they are responsible! PLEASE don't book for your child's birthday!

    Photos
    Chamberlin Cupcake Shop - Raspberry Cupcakes

    Raspberry Cupcakes

    Chamberlin Cupcake Shop
    Chamberlin Cupcake Shop

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    Whipped Bakery - Cake we wanted

    Whipped Bakery

    2.9(57 reviews)
    19.6 mi
    $

    Finally! A bakery which has excellent customer service AND excellent baked goods! Other bakeries…read moreboast "old world recipes", too, but too much butter doesn't make it better. I ordered a German Chocolate signature cake and it was beyond delicious! The cake itself was moist and flavorful and the icing was perfect. It wasn't too sweet and was noticeably made from fresh ingredients. I never refuse a piece of cake, so from experience I can say that this German Chocolate cake was the most authentic you'll find in the greater Lansing area. The staff is very professional, helpful, and pleasant. They delivered the cake to my front door at no extra charge and took precautions such as a "no contact delivery." Their prices are reasonable, and moreover, less expensive than their competitors.

    ***Updated Hours later***…read more They brought it back ***Updated literally the next day*** In the companies last ditch effort to control the narrative and avoid any logical complaint they have taken down their review section on their facebook page. The only place to get any info on this company is external sites such as google or yelp. This company doesnt have a BBB site so i have requested to make one via bbb.org to add an additional source so people dont get duped by Whipped Bakery's practice of deleting complaints. This company has tried to smear customers on their facebook page, deletes all reviews that are negative and even blocks accounts on facebook to prevent any kindve negative review. They have crossed a line with the community and are getting farther from getting any sort of respect back. This company in my opinion doesnt deserve business of hard working citizens, not after how i have seen how they conduct said business. ***End of updated section*** Avoid this place in regards to events and poor customer service. Between the staff being extremely unhelpful to an owner that is brazen and rude enough to try and over charge on a kids 5th birthday this isnt a place to do any event with kids of any age. Was advertised on facebook for a great place to do a kid birthday but thats far from truth. The staff was unpleasant - not as in they were extremely rude in the yelling manor but more of the crowd that never smiles and doesnt appreciate life. Doesnt introduce themselves, never gets involved and has a feeling of not wanting to be there. As a crowd that has small children every parent pitched in to clean up and help setup. The space was extremely small and even when told how many people were going to be there nothing was mentioned about how they dont have the seating to accommodate all (total of 8 children and 5 adults) - 6 seats for that crowd, I would think at least get enough for the kids - or better yet - explain to your customer prior that they would have to bring their own seats would be wise in my opinion. This was booked 30+ days in advance. We didnt complain about this when we arrived or left, its something i thought i would add just in case someone likes to deal with these kindve situations even after reading a detailed review. Lets move onto desert. Taste wise, ill give credit where credit is due - not bad, TBH had better for the price but thats not the point. The main point is that when making a unicorn cake whipped bakery missed the mark, even having a very well inspiration photo that isnt over the top. Well, I cant tell if they were purposely slapping us in the face or if it was i giant artistic mistake. After speaking to the manager/owner - im feeling it was both. To explain the major issue - they cant do a unicorn's horn at all... or ears... If you cant do it - please state that before hand instead of trying and making it look like something you would buy from an 'adult super market', if ya know what i mean. Moving onto price. The business was paid a $75 deposit, then prior to the event paid $187 for a cake and cupcakes ($135 for the cake, $42 for 24 cupcakes) after the event we paid the remaining balance for time/space of their floor ($75) and shakes made for everyone ($31 total, $10 for the b-day kid and $3 for the remaining 7 kids) bringing our end checkout $108 and change after taxes - where the issue comes in with price is the owner tried to have her lovely staff charge us ~$170 instead of $108. We had all the receipts to show what was needed to be paid/been paid and was explained to them what was going on but that is when things went real south. After having to listen to the owner huff and puff their stuff on the phone we thought that was the end of it. Unfortunately the owner then took it upon themselves to smear us on facebook. Saying we left things a mess and didn't pay our bill. When rebutted on their comments with class (no yelling, no name calling or being spiteful) comments would be deleted and accounts banned from their page only leaving the handful of praise comments that have no clue of the situation - and now cant be educated on the situation. When someone treats customers of their own community like this it screams volumes at the horrible person they have, and are, continuing to become. To go into detail about the mess - we had 2 out of 50 balloons pop, 1 was a small filled confetti balloon and the other wasn't filled. We picked up what we could and a small amount of confetti was left (all on the floor, none on products/counter tops) . Not done though, again credit where credit is due - we left a balloon group (about, 10 balloons). Now, this was an accident because we were so taken aback on how the staff treated us it was just forgotten - i guess you can say we wanted to get out of that horrible experience and never go back but in our haste forgot a handful of blown up balloons. To be smeared over that is completely unacceptable.

    Photos
    Whipped Bakery - Our delicious and beautiful wedding cake!

    Our delicious and beautiful wedding cake!

    Whipped Bakery - Chocolate dream - has chocolate ganache in the frosting.

    Chocolate dream - has chocolate ganache in the frosting.

    Whipped Bakery

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    Designed By Daddy Custom Cakery - customcakes - Updated May 2026

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