Details was highly recommended by a co-worker, so I called and made an appointment a day ahead. I arrived 2 minutes early for my appointment for a wash, cut, blow dry, and style. I waited a couple of minutes for the receptionist to come back to the desk so I could check in. I gave her my name and told her I was there for my appointment with (name withheld) stylist. It appeared the stylist was finishing up with their current client since I noticed the stylist combing the client's hair. Ok. I understand appointments can take a little longer sometimes; unfortunately, this was not the case. There was another stylist there who finished with their client and didn't have another one waiting. I was the only patron waiting for the first 15 minutes I was there. After that, one more person arrived and began waiting. I also noticed the stylist wasn't finished with their current client - they were now in the process of using foil sheets to highlight their client's hair. While I was still waiting, I looked through three hair style books. I started looking at my watch and the clock more frequently. Neither the stylist scheduled to do my hair nor the receptionist gave me an update on how much longer it would take for the stylist to get to me.
After waiting for 30 minutes I had had enough. I re-arranged my work schedule for this appointment and had to be back to work in 18 minutes. I approached the receptionist and told her I couldn't wait any longer. She told me it should only be another 5 minutes. She then yelled over to the stylist who told her they'd be done in 5 minutes. There is no way the stylist would have been finished in 5 more minutes. I could see they were only half way through putting the foil sheets in their client's hair. I told the receptionist that I couldn't wait and that I was on my lunch break. She asked if I wanted to reschedule. Seriously, she did. No apology. Nothing. It gave me the impression that MY TIME is unimportant and that new clients don't matter to them.
I am very disappointed with their "customer service" - or should I say lack thereof? I was looking forward to getting a great hair style from an experienced stylist at a highly recommended salon, but all I got was my time wasted. Granted, I do not know if the client my stylist was with was a "walk-in" or had an appointment before mine, BUT: 1. I had an appointment. 2. Highlighting takes a long time. 3. No one called me to let me know the stylist was still busy with another client (I provided them with my phone number when I made the appointment; I did not have any missed calls or receive a voice mail from the salon either). 4. I was a NEW client and this was my FIRST appointment and my FIRST impression.
If you have extra time on your hands, then by all means, schedule an appointment and let the waiting begin. If you value your time, don't bother scheduling an appointment here - you will be disappointed. read more
