I have been going to Mayo Clinic for most of my life, and as far as the general hospital goes, the…read morecare has been more than adequate. Since 2020 however, I have seen a rapid decline in care at the emergency department. Since starting college, I've had to make trips to the ER on roughly 5 situations, mostly heart related, and most recently for a concussion. The last 3 times I've gone in have had terribly similar end results; showing up with emergent symptoms, waiting upwards of half an hour to be triaged, and a minimum of 2 hours before seeing a doctor. Today, I was waiting for 3 hours to be seen, brought back and was set in the hallway, and sat there an hour before Dr. Aaron Triplett came to tell me that they would not be running any tests, didn't even check me out to see what had happened that caused the concussion. This is following a previous visit to urgent care in which I was initially diagnosed with the concussion, and was told if symptoms continued to get worse to go to the ER immediately for a CT and MRI. After a few days, symptoms continued getting worse, my vision fading from blurry to shaky, pain level increasing exponentially throughout each day, and having more symptoms pop up before going to the ER today. After 3 hours of waiting, I was more than just let down that the people who's job it is to take care in being thorough, will be willing to cut corners and outright deny looking into why my walking has now gotten to be borderline scary, feeling like I'm going to fall every step. But they'd rather have one less patient to deal with, so they sent me home with nothing more than a lighter wallet. Would not recommend the Emergency Department at Mayo Clinic Eau Claire

I called when I scheduled my appointment and spoke with the nurse and Office and tried to schedule…read morea video visit or a phone visit with provider prior to driving four hours out to the location to be seen by a dermatologist at . I was assured that this location would be able to assist me with my immune disorder that I have was an offsite be no different than going to Mayo in Minnesota. I then drove four hours there spent the night in the hotel wasted over $300 and eight hours and driving just to get there and be told immediately by the physician that they cannot assist me with my medical issue as it's too complicated, this is behind upsetting. As I communicated with the office prior to coming out about my situation and was assured that I could get help at this location.