The worst customers service that you could imagine. AVOID
We received a faulty Sofa and it took 12 months to agree the manufacturing fault is not within the tolerance, that involved 6 visits by different engineers and finally they agreed the fault it is not within tolerance and the cover should be replaced, after 6 months it turned out a wrong cover were ordered by DFS TWICE, and they asked to wait for two months to order the right cover, after 3 more months they called and informed me the supplier could not supply the right cover, with the option to refund £100 only, The Sofa cost 9 times more than what they offered, we stored in the garage as it could not be used, to summaries our experience with DFS was waist of money and TIME. read more