If I could do no stars I would. This company is the worst I have ever dealt with. They say they delivered my package. 10 mins after I got the notification there was no package. I live with my 3 kids and my husband. Not even a knock on the door then leave, I live in an apartment building. A bunch of fools and/or crooks work for this company. I am going to make it my mission that no one uses this company...I will be posting all over social media so no one else loses all their money they spent. read more

I would've given zero star if I had the option, I have had the most horrific experience with DHL, absolute nightmare, staff have no clue how to handle customer queries, absolute ignorants and liars! Eventually I had to complain to CEO office to get the matter resolved! I will not recommend this courier! read more

Horrible customer service and policies to try and squeeze every penny they can get out of the customer.

I wanted to place an order from a USA company. They shipped via DHL or I could use postal service for $50 more. I called DHL, gave them my home address and particulars and they assured me that the order WOULD be delivered using DHL Canada. I placed my order. A few days later I received a call from Loomis who partners with DHL and was told sorry, we don't deliver to your location. I contacted DHL and advised them. They assigned a specialist to deal with the situation. I was contacted by a DHL rep and was assured they will rectify the situation. Bottom line, DHL came through and my parcel was delivered.....KUDOS DHL. read more

Worst service ever. Their delivery guys doesn't ring and says you were not home. They did that to me 3 times when I'm working from home as we are in a pandemic... when you call them they tell you what you want to hear but there's no action. Better use FEDEX read more

I was at home. The delivery guy didn't bother to ring the bell. Just left the paper and left! Called the service will be delivered tomorrow but no timeline. So frustrated... read more

Put a negative sign in front of that star and it still would be generous. False delivery notices, hidden fees, and reps that sound helpful but resolve nothing. Had the same conversation at 830am as I had at 3pm and still nothing has changed. My item has been in my city for eleven days and they seem incapable of finding me. In frustration, I asked them to drop it at the nearest outlet so I could find them instead. Even screwed that up, there's an outlet right around the corner but they are sending me to one a kilometer away. UNLESS YOU LIKE BEATING YOUR HEAD AGAINST A WALL, AVOID AT ALL COSTS! And there will be costs. read more

One star is far too kind. I am not one to ever write reviews but this experience has been hell on earth for me... I ordered two dresses from asos.com I ordered the one regular shipping and the other express because I needed it for a christmas party. I received a notice that I owed duties and taxes on my expressed ship package, I paid 30 some dollars in duties and taxes, now ontop of the 15 dollar express shipping, I then entered in the settings that it was okay for the package to be left at the front door of my building, seeing how the buzzer system in my building no longer works. The next day I waited at home for my package to arrive, every hour I ran downstairs to see if it had come, The deliver driver came, wrote up a notice and stuck it on the glass pane... 3 minutes later I came downstairs to discover a delivery failed attempt card and no package. I called customer service and I spoke a very rude Indian woman, she assured me that the driver would have left it if i put in the settings online, either way I shrugged it off and clarified with her that my package was to be left at the front doors. The next day , anxious this would happen again, I waited downstairs around the same time the delivery had previously been made, for two hours.... I finally ran upstairs to grab some water, 5 minutes later on my return, the delivery attempted had again failed, he left a SECOND notice. I called DHL this time very angry and asked to speak to a manager, instead she put me on hold refusing to connect me to someone higher up, she told me that it takes 48 hours for the permission to leave it where requested to take hold... I notified her that even if that was the case well over 48 hours i submitted the request on the website, I also asked why i was not notified of this the day before when I spoke to the other customer service agent. After being on hold for another 5 minutes she tells me that the driver will redeliver it and leave it where requested by 8pm that night ( Friday) and that the supervisor would call me to ensure I got my package, I never received my phone call or package. I had to wait all weekend to call and ask about the whereabouts of my item. They just notified me that it is being held in Dartmouth ( 30 minutes away from where I live, and I do not drive...)if I want it I have to go get it there, no refund on my duties taxes or express fees. The cherries on top? The DHL number is a united states number, My phone bill has an extra whopping 45 dollars of long distance fees now on it, I also just retrieved my regular post dress, ordered at the same time as express, free of delivery fees and duties. I spent an extra 95 dollars on a dress worth 50 dollars, that I still currently do not have in my possession. Never use DHL, ever. read more

Very poor customer service. No one seems to know what they are doing. Order from China/ Hong Kong Landed in Montreal, then sent to Germany for processing. I am in Canada you fools. Why send it back out of the country? read more

Absolutely HORRIBLE customer service. All of the employees are untrained and seem to do everything BUT try to help me! I talked to about 4 representatives and they continuously kept on avoiding my question and not helping me, instead they would send me to some other hotline number. When I finally DID get my package, they had the audacity to leave my package on the driveway near my road. Not even on my front doorstep! I will always avoid using DHL as a delivery option. 0/10, I do not recommend. Also their duty charges are ridiculously overpriced. read more

I was waiting for my package which were LIVE PLANTS . I had the worst experience with DHL ! I was very frustrated with how they work. My package was going back and forth in the USA which i was very patient and understanding . Finally clearance was all complete then delivery was hell . I was waiting for this all day, I called around 4pm just to follow Up since the day is almost over and my package hasn't been delivered, the agent said i still have til 9pm. 5:55pm, I received a text message saying they attempted to deliver and nobody's home . Once I received it , I immediately ran outside, nobody's there ! I called the agent and she said I have to wait again tomorrow. I was on rage and she said she can't do anything about that . I have to wait 1 whole day again . I am a very patient person but these were live plants that's on the box for over a week. Delivery person should put some compassion with their job ! They dont care at all . "Attempted to deliver" All crap!!!! read more

Incompetent and negligent Way bill 4708668823. Wow have you ever seen such a poorly reviewed company! I could not agree more. Only tried to deliver once, used app to rearrange delivery, took day off work, when I called they had no intention of delivering that day. Then told me signed for by someone I did not know. Took 8 days of badgering them to for them to find that this person worked for DHL!. In the mean time sent parcels back to UK. Told there was nothing they could do and that I should pick packages up form London (UK) as they could not locate them. When I told them I lived in Canada they washed their hands of the situation. DHL have in effect stolen my stuff from me and refuse to do anything about it. FOOL YOU IF YOU USE THIS COMPANY. read more

DHL is probably the WORST company when it comes to customer service, delivery and solving problems. when i found out that i was receiving my package by them i specifically advised them that i work and will not be home during delivery hours and to leave the package at my door because nobody will be home to sign for it.. the day of delivery comes and i receive a text message saying that an attempt was made to deliver my package but nobody was home so i have to make arrangements to pick it up at the closest facility. keep in mind i had advised them i wouldn't be home and to leave the package but they didn't listen. called customer service someone who barley spoke english answered the phone and was giving me such dry text book responses and told me to pick up my package the next day in store. i arranged online for in store pick up before i go to work, i go to pick up my package and am told my package isn't there it's out for delivery ... as pissed as i am i then receive a call from a driver telling me that my postal code is now wrong and my address doesn't exist ... then i'm told "not sure when you'll get your package but ok" this is the worst service ever , they don't respect time, make up rules as they go and don't give a shit about helping customers receive their packages . never again will i waste my time ordering something that works with DHL it's the worst delivery service in canada hands down and if you made it through this review please save yourself the trouble and DONT DO IT!!! read more

I use DHL when it's the only option for my online shopping but they always have custom fees when other companies don't. They never deliver on the first day, they just leave a note that says they tried but no one was home, when we were home all day and didn't hear anything.. If you ask for them to come between specific hours they don't respect that either.. read more

Absolute worst courier service service ever! Tracking is just for pretend. There seems to be no connection between customer service and warehouse/drivers. Customer service seems to be trained to say it will come tomorrow, then you call tomorrow and they say the next day, next day, next day, next day... then when you cancel the delivery, it shows up the next day..... whaaaat? read more

my package was delivered to my neighbor with the same unit number. at first i thought my package was stolen because i was home all day waiting and confused because tracking said it was delivered but there's no package left at my door. when I checked the proof of delivery photo i noticed the unit plate was the other house from around the block of the same number. thank god i noticed otherwise i would've continued crying over my lost clothes. was gonna file a complaint but their website is shit read more

OK SO I get home to a note on my door saying pretty much pay the fee and we will resend it! Which sucks cause I paid for this item to be sent out as fast as possible and that cost almost as much as the item itself! It was super late when I got home so I went to call in the morning with my morning coffee in my hand! I look on the site I bought it from and DHL SENT IT BACK!!!!! You guys didn't even give me 10 hours to respond! I needed this dress for my dads funera! my dad passed away due to covid and I need a proper funeral dress and by sending it back that fast I don't have a dress! I don't own any "funeral clothing!" So I'm going to really hope the idiots send it back In tome! Which I highly doubt they will because if they are stupid enough not to give someone at most 24 hours to get in contact with them before sending it back I'll bet they couldn't care less how badly I needed this damn dress! I am in a new area and everything is closed! I have no friends here! I have no way of getting a dress! I can't believe you guys send stuff back that fast! That's the stupidest thing I've ever heard! It wasn't even a day! Not even 12 hours actually! You guys have no brains I swear! I'm going to be devastated if I miss my dads funeral! He is my best friend!!! i didn't get a chance to say goodbye because of covid and this Is my only chance! Before you send ppls stuff back within 24, sorry 12 HOURS after leaving that note think about how important ppls pacjages are to them especially during covid! Unreal and I'm just so let down by you guys! I use you all the time! You guys SUCK! read more

If I can, I want to give them 0 star. This is a suck delivery company. They always charge customers a duty fee, but this is not they are honest, they just wanna charge me money by this way. This is very terrible company. Never ever come back again!!!! read more

Never in my life have I had a more stressful and ridiculous time trying to get a package to me after Italy send me a warranty battery, which I was then billed brokerage and duty and HST for and after it sitting in Mississauga for 3 weeks still have yet to receive it, despite sending the paperwork back 3 times! They keep coming up with things I need to do, sign this, submit this, write your name and billing info which was already on it, etc., one thing after the next, just give me my damn package already you guys suck! UPS has my business for shipping and receiving international and US based orders, you will never have it, you have made me miserable and today I get another email saying please fill out a whole new form! I've send it to you 3 frigging times! Enough is Enough! read more

If I can help it, I will never use DHL again. I ordered clothes from an international company. This package was not delivered due to extra duties and taxes, which is understandable. I called DHL and spoke with Omeshia, the representative. She informed me that my package was being held at their facility until I pay and either pick up my package or schedule another delivery. This was my first time ordering online from an international company and was not aware of the possibility of extra taxes. The taxes were about half of the value of my package so she suggested I call the clothing company and ask if these taxes were included in my shipping and handling fees. So that is what I did. I found out that these duties and taxes are different per country and it is my responsibility to pay. I called back DHL to follow up and pay the duties, however, the representative, Laura, notified me that my package was in the process of returning to the sender. Pardon me? Why wasn't I notified? Laura apologized for the miscommunication and made a note to request the package to be sent back to me with no additional duties and taxes (on top of the original of course). She said that she would keep me updated regarding the situation moving forward. I then proceed to check my e-mail and find out that my package was received by the sender. They will give me a refund for my package minus the cost of shipping and handling. So not only does DHL have an internal and external miscommunication problem, but they also fail to stay true to their word to their customers. DO NOT USE DHL. Hope this never happens to anyone else. read more

The driver didn't even come to the door and said no one was home even though multiple people were home, I even waived the signature so they could leave it read more

Please save your money and use another carrier. Why should consumers pay extra in insurance to protect themselves against carrier incompetence? If a shipping company can't deliver on its promise, it shouldn't be in business. End of story. That's like saying, "trust us with your package, but we're going to screw-up, so rather than us having insurance to cover you for our screw-ups, how about you pay us extra, ahead of time, for the screw-up. Then good luck getting back the value of what we destroyed or lost... you better be able to prove it was our fault..." Before I tried to ship medications to another country, which were URGENT, so I called the customer service number to get all the documents I would need ready to go. I asked if they could deliver time-sensitive, temperature sensitive and rather expensive medications ($3,200) overnight. They said "Yes". I dropped it off, with everything in order, but it got stuck in "Customs" in their warehouse in Toronto for 3 days. They couldn't be bothered to call to clarify the information. I demanded to get the medications back, so they wouldn't spoil, but rather than shipping to the store where I had shipped from, they delivered to my home and I wasn't home, so the medications sat another 3 days in their warehouse without refrigeration and they spoiled. This isn't a service "GAP", it's a service "CANYON". I'll never use them again in the future. Now I have to fight them to get my money back for the shipping costs, and they said because I didn't have insurance, they wouldn't cover the medications. Don't ever trust what they tell you. Instead, ask them for their failure rates. read more

I was out of town last week when DHL attempted to deliver an important letter from a lawyer that I didn't know was coming. Found a notice from dhl blowing in the wind outside my house - apparently the courier didn't see a reason to put it through the letter slot in my door. Called dhl first thing the next morning, and they said it was just on its way back to the sender that very morning - after keeping it only 3 days. I spoke with customer service who said the policy to keep packages was 5 business days and she didn't know why, but it was sent back sooner. She offered an apology, but said she couldn't retrieve it as it was "with the courier" on its way back to the sender. Everything about this company appears unprofessional, unreliable and completely untrustworthy. read more

Canada-Richmond customer service is helpless. They charge you more for express shipment but don't care to deliver on time. Not Recommended.

Horrible horrible horrible experience. It all started in the beggining of my shipping process. Dhl send me a notification asking me to change my shipping address as they don't deliver to post offices so I call dhl to ask about this and the lady on the line told me not to worry and that they would hand my packege of (plants) over to canada post and they would deliver. So a few days go by and the packege arrives in canada well now I get a call from dhl telling me I need to change my adress because the packege will not be handed over to canada post! So now I change it to my nearest (hour away from me) pick up point and it will take two days to process this request.. So I change it to the loomis closest to me. The day it was scheduled to be delivered to loomis I headed the hour drive only to get a notification that loomis was closed (opens at 12 pm) and my packege would be sent back to the dhl facility!! Omg! So now I'm mad and I call to try and figure it out as my plants will be dead if they're in box to long. So I call and the guy I talk with says we will change my address AGAIN to the shop my husband works at BUT not know did he change my address once but changed it THREE TIMES! WHY?! So now it is almost 2 days later and I have still not received my packege because apparently when he decided to change my address 3 time to the SAME address he was changing it to everytime it makes it so that dhl takes longer to prosses my adress. So now I wait hoping to receive them today. I am so angry. I don't feel like this mix up was my fault and feel like dhl should refund me because this has been complete bullsh*t on their part. Get it together dhl! Aren't you supposed to be professionals?!?! read more

I absolutely hate DHL, this was my very first time "attempting" to receive a package from them and to this day I still don't have it. So I requested the order to go to Aero drive and I got a confirmation text that it was there, but for some reason got a phone call that it was downtown. I was so confused so called customer support and they confirmed it was downtown, I live far from downtown so requested it to go back to aero drive like I originally asked for. The next day I get a text confirming it is at aero drive and to be sure I call in to confirm and the lady confirmed for me that it was at aerodrive because the customer service ticket I had opened to transfer it the day before had been closed. I drive 30 mins to aerodrive and they told me it's not there *facepalm and they help me call downtown dhl who confirmed it was there. Fine. So the following week I call customer service to confirm it's still downtown, they confirm. So I take the train downtown and they told me it's not there *facepalm. They called aerodrive who confirmed it was there LOL What a joke. And to top it off I still don't have my package. If you want to experience this fun game I suggest using DHL! read more

My package (express) took around 3 days to arrive from California to Surrey BC. And from the Truck (driver) to a pick point that I choose almost one week. When they tried to deliver the package, they didn't even left a notice; I had to go to the website to find out what was going on. So at the web page again I choose to next deliver on a Wednesday, because by phone I told them I would pick it up at Vancouver on Friday; and they didn't released it for pick up that weekend. They didn't call or contact me in any way. I had to go to the website, because they didn't care about the choice I made at the website for delivery. At the end I pick it up Thursday, box damaged, I only hope the product is ok. I will know when the mechanic install the piece. They don't seem to care about your package at all. If you are interested you have to pick it up in Burnaby, Richmond or Vancouver. They don't have accessible pick points. Be aware, don't waste time or money. DHL has the worst system. Reason of review: Problem with delivery. read more

My pkg was delayed twice! One week late!!Customer service lack compassion and understanding. 2 THUMBS DOWN from me! Huge disappointment!!

My husband ordered something from the States which was sent by DHL. On the day of delivery, my husband had to step out for a few minutes, and changed the delivery to "no signature required". Within a few minutes, before he even left the house, he received a status update saying it was delivered. Strangely, the doorbell never rang, nor did our two dogs bark (and they always bark if anyone comes up the driveway). Even stranger, there were NO tracks in the freshly fallen snow. No tire tracks in the driveway, no footprints on the path. And, of course, no package. As it did not require a signature, it was not their problem! After several days of phone calls, with DHL insisting that the driver's GPS shows he delivered it, and us trying to convince them otherwise (we had pictures of the pristine snow), we gave up and re-ordered the item, with "signature required" on delivery. It was left at the front door today. The driver did not ring the bell or knock on the door (dogs were outside at the time). However, he did get recorded on the webcam today. How can they say it's not their fault when a package goes missing when there is no signature required, but not even attempt to obtain a signature when it IS required? read more

Broken items which were shipped from from online shop. Books were packaged in plastic which was already broken. Called them and asked to address this but they sent email back that it is not their responsibility, they did their job well and we should contact the sender. Worst courier ever. read more

I am rating one star a there is nothing lower. DO NOT EVER USE DHL....TRUST ME. Needed to get a credit card express sent to Kiev. I left on the 26th of march and from the airport called to have the credit card shipped out the same day. Expected to have the credit card the day after arrival in Kiev. (Note paid 160 cad). I arrived back home in Canada after 7 (SEVEN) days and then got a notice of failed delivery on the address in Kiev!!!!! We are talking about DHL Express....hehe DHL, you are an absolute joke. Absolutely useless. I have no idea how you stay alive. FedEx forever. This was a failed experiment with amateurs. DO NOT REPEAT MY MISTAKE. Anders Fahrendorff PS, I guess this is why the 8000 people company I work in have completely committed to FedEx. Now I understand. read more

Here it is Jan.11,2020 and I have been waiting since Aug.6,2019 for my delivery which they now say they lost,but I already paid for the item and now DHL keeps putting off with excuses not to give my money back or bring me said item from the company I ordered it from.So do not use DHL,takes forever to get a settlement from them,still waiting.They get a zero rating from me.Had to click one star to post. read more

They ask me to pay for a package that was already delivery. On another occasion, they never noticed me that my package was held and then proceed to charge for a month of fees when it was too late. Fraudulent AF. Would not recommend under any circumstances. read more

They are the worst courier service I have ever used. Their representatives say something website tracking system says something else. They charged us full fee to deliver by Dec 24th and even on Dec 27th noon time they had no clue of when the parcel would be delivered. Never recommend it read more

Pretty fast, from Taiwan to Brampton since yesterday. I'm just disappointed because I expected to get my sneakers today in downtown Toronto but they're stuck in Brampton because they missed the delivery time. I even paid the customs tax hours before they called me to pay it in hopes things would go faster. No luck read more

DHL is a logistics company incapable of properly carrying out their only job. For years I have been importing items from all over the world. I am constantly up to date on imports and duties, and what falls under each category. To date there are only 4 times I have imported items that have had SURPRISE import duties. If you guessed DHL, you would be correct. Either this company is incompetent, or this is a scam they are running. My most recent was the company (DHL) moved my item from China to a US port. Re-labelled it, moved it to another US city and then crossed it into Canada. The item now resembles a made in China item entering Canada from the US. Do you know what that means? If you guessed import fees and duties, you would be correct. It is a qonder this company has survived as long as it has. It's ok though. Moving forward I will splurge and pay the extra $7 to use FedEx instead. At least they know how to ship items. read more

Deserves ZERO stars out of five. Someone in Vienna sent me what turned out to be a surprise Christmas gift. The point of origin was stated as the United Nations Office at Vienna. When it reached my doorstep, the DHL courier started immediately by trying to collect $16.80 in customs charges from me. I hadn't ordered anything from Austria, much less from the UN Office at Vienna (they sell the whole range of UN publications) and the whole thing seemed dubious. The DHL courier wouldn't allow me to read any of the accompanying paperwork. He insisted I pay the $16.80 first. So I declined to accept the delivery. Some hours later, I received an e-mail from a friend in Vienna saying he'd tried to send me something as a Christmas present, and he'd received a notice from DHL that I'd rejected the delivery. Learning that this item was in fact a gift from a friend, I got in touch with DHL asking them to hold the item, and I went to pick it up at their office (which, here in Victoria, is handled by a subcontractor). Gifts of up to $40.00 can enter Canada duty-free, but I nevertheless paid the $16.80 DHL demanded. The local office even tried to throw away the customer copy of the invoice, and I had to make a specific request that they hand it to me. And in that paperwork I discovered that the duty collected by Canada Customs on this item was ZERO ($0.00). And the GST/PST sales taxes collected on this item were ZERO ($0.00). All the "customs charges" DHL was demanding of me consisted of a DHL "processing fee" of $11.00 and a DHL "transaction fee" of $5.00 (plus GST/PST sales taxes on the DHL fees in the amount of eighty cents). SO DHL ADDS ITS OWN EXTRA CHARGES, EVEN IN THE ABSENCE OF ANY APPLICABLE CUSTOMS DUTIES OR SALES TAXES. Major courier services like Canada Post and FedEx do not levy charges of this sort. No question about it, DHL should be avoided. read more

Terrible. Just terrible. Terrible customer service. Terrible in every way possible. I absolutely hate receiving a package by DHL. Terrible attitudes. Terrible service. Never actually deliver package even though that's their job. Been lied to by workers there. Packages were soaking wet (ew). They're a complete joke. Wasted days sitting around waiting for packages that never come and then the tracking online says I REFUSED the package (like what?!) Both times I was forced to have to pick up my package because they are too incompetent to deliver it properly at my house. Wish I could give negative stars. read more

DHL is quite possibly the worst company I have ever had the displeasure of being forced to deal with. I ordered a book on ebay and the seller, who lived overseas chose to send it via DHL. I got a message from them requesting customs payment via their online service. It would not accept either of the debit or credit cards I gave them. I called my bank and they confirmed there was nothing wrong with my cards and that DHL was to blame. After navigating their horrible telephone number I finally got in touch with a human being. They said I could pay in person at a shipment center later that week. I called a few days later to confirm, and a new customer service person informed me the package had not moved an inch towards the center since I last called despite what I was promised. It quickly became clear that unless I called and confirmed every single step, nothing would get accomplished. I called again on the day it was supposed to arrive at the center and was told it had not yet arrived, but that there was a closer center I could pay and receive it. Keeping in mind I had to explain to every single customer service person I spoke to that their website wouldn't take any payment I gave, I asked them to send it to the closer facility. a few days later I called again to confirm, only for this forth costumer service person to tell me there was no way to pay at this location. By this point I was already fuming, and angrily told them to send it to the location were I could pay. several days later on the day it was supposed to arrive at the center, I called and was told it would take up to FORTY-EIGHT HOURS to bring from the inner warehouse to the front desk. Now, a delivery company telling you It needed 48 hours to find a package in their own warehouse, is akin to a dentist telling you it will take 3 days to find a tooth in your mouth, but I accepted and waited the two days. on the day in question I began receiving text notifications from a customer representative, alerting me that they were following up on the package and would tell me when it was at the front desk, which seemed like a hopeful sign. However, no following text arrived. When I got home, I called and was told by a sixth customer service representative, to my complete disbelief, that the package had been sent to the closer center I could not pay at instead of the one where I could. At this point I was ready to murder someone, so in a state of blind rage I tried a relative's credit card to pay online as they clearly wanted me to, one last time, in hopes that my previous attempts were mere flukes. To little surprise It refused the card. At the end of my rope, I called them and told a Seventh customer service person that I was refusing shipment, to send the package back and to refund the sender, and I sent a request to the sender to have my order refunded. Knowing this company, the package will no doubt be lost, destroyed, or simply sit in a warehouse forever before it ever reaches the sender. I can not stress the amount of flagrant incomitance on display. How this company functions on a day to day basis is beyond me. I urge any who need something shipped to stay as far away from DHL as humanly possible. read more

Ridiculous. Shipment has been dragged too long as the courier couldn't even find my location. 2nd attempt with a note to just leave the package in front of my house but refused the delivery again...3rd attempt to put a note again to leave the package as it doesnt need any signature and give a call... and refused.. -1/5 if you ask me. read more