Terrible experience. Waited over a month for my package that never arrived. It was lost in a postal vortex traveling between New York and Indy several times. I spoke with the Postal Service several times. They contacted DHL and DHL said the would pick the package up and deliver it to me instead. They also said I would have it by the end of that week. Instead the package was either thrown away or just deleted out of the system. The package never arrived, tracking stopped, and DHL never attempted to contact me ever. I finally called Ray Ban and they reimbursed my order. However, I can't get my replacement parts because they would have to go through DHL again. So a $400 pair of prescription glasses that only needed a temple are now in the trash. Now I know why DHL disappeared from the American market the first time. read more

The last purchase that I made was mailed by DHL. The mailman/woman did not even have the courtesy to walk down to the leasing office to drop off my package. Instead, they left it out in the open where all public can enter as the building is attached to the mall. Did not even leave it where only residents could reach it. If it weren't for one of the workers at my apartment walking in- my 200$ purchase would have been lost due to laziness of the delivery person. It's funny, because the package had strictly said that signature was needed. But obviously this was forged, because it was just laying on the ground. To top it off, I found someone else's package in this same UNSECURE area that is attached to the mall. This is a back entrance to our complex so it makes no sense that a mailman is leaving our packages there. Luckily, I picked this package up and dropped it off at the leasing office or else their package could have gotten thrown away or stolen from anyone at the mall. I will not be using DHL on any of my purchases moving forward and will not recommend it to residents that life in apartments as our packages are left outside of the building. read more