I met Frank to get an estimate. He was on time, very communicative about his actions to solve my…read moresevere pool issues. He's been on task100% impressing me on follow up. Let me bottom line this. Customers who engage him are LUCKY to have his expertise. I've had a couple other services over time resulting in disappointments.

The last thing I needed was a solar panel leaking. I called Frank Bustamante, the owner of Holy…read moreParadise Pools, and left a voice message. Frank responded within a day which made me happy. He said he would be by before noon. He showed up on time. He was friendly, professional, and he explained what the issue was with my Solar panel and he fixed it. He did not try to upsell me anything and he did explain what could happen in the future because my solar panels are extremely old. I feel like I know what to expect and to plan for it. But for today everything is fixed and good to go! I would recommend this pool company in Santa Rosa!

He did a good job but there was a lack of transparency on pricing. I would hire him againread more

I was ripped off. I hired Noah to replace my spa cover on April 3, and paid him $800 to buy the…read morespa cover the next day. Over the next 2 months he kept saying it's on it's way and would arrive son. After ignoring several messages from me, he finally responded on July 10 that the cover had arrived. I recognize that this long delay could have been the fault of the cover manufacturer, but then when I tried to schedule an installation with Noah, he ghosted me for 2 months, ignoring multiple messages via Yelp and via his private number. I told him to cancel the job on September 4 and he still hasn't responded. Because he is not signed up with Yelp Guarantee, I could not get a refund from Yelp. And because he uses a private Venmo account to receive payment, I could not recall the Venmo payment. I am looking at other options now to get my money back. Do NOT hire these people.

I dont have any first person experience with clean pools, besides setting an appointment for them…read moreto meet up with my old man. They were very quick to respond to my message / phone call which is huge since my dad was with out pool service for a couple months and was flaked on a couple times. After my pops meet up with Clean Pools he was very impressed and started service immediately. They are very knowledgeable and got his pool looking better then i've seen it before. He is also getting a hand rail installed in the pool and hot tub so he can safely use them. Ill Definitely recommend them to anyone i hear looking for a new pool professional

I have in text from Seth saying he is not the owner and can not help me with any issues but on Yelp…read morehe clearly says that he is the owner. Folks watch out for this company. They serviced my pool on two weeks and they billed me for a month of service. The pool cleaning lady came out and did not even have experience with the equipment, cleaning person told me that my salt balance is off and asked her to are you going to adjust the the machine and she said that she does not know how to work it. I texted Seth and he said he does not all employees know how to adjust it and they all do a different job and not all have experience that is all in text. Then how are they going to keep my salt water adjusted properly. They do not send someone else to do it. Also there communication is terrible I texted Seth on few issues like some repair and replace a pump. Did not answer me till a few days after and said that he is sorry and but he is to busy and was not able to get to me. The future with this company would have been a disaster no experience for the employee with machines and equipment and bad communications. Also after two weeks not happy with service Seth says he is sticking me with the one year contract and trying to force me with 1800.00 dollars. Do not sign contract because they can give you terrible service and try to stick you with contract. He threatened me with the lawyer of suing me instead of trying to make matters better. I have all this in text by Seth. Watch out watch out for this company.

Best quality of life upgrade! We knew exactly what we wanted and couldn't find it anywhere but…read morehere. An intimate, round, fiberglass hot tub with a wood surround. Another store, very well rated in Marin tried to tell us how nobody wanted that. As if that's the point. Derek was super easy to work with - helped us get the electricity sorted, and Aaron was super super helpful helping us get all set up and answering any questions we had as we got used to the new hot tub. Every single night we're grateful. If you need a hot tub, this is where to come. We had the steps built separately.

We were at wit's end. Airbnb guests were arriving in two days and we started up new hot tub to get…read moreit up to temperature. But jets didn't come on and no hot water! We called Derek, who was about to get on a plane but took the call, and he gave us Nate's number to get immediate help. Nate worked with us remotely to assess the problem, then stayed after closing time so we could drive in, get parts, and get a tutorial about what to do. We drove back, still had problems, and he stayed on the phone again till further corrections were made. Success! Jets! Hot water! Happy Airbnb guests! It's one thing to buy a good machine, it's another to get the support you need when you need it. We couldn't recommend Nate and Derek more highly for their competence and kindnesses to us.

This is the follow up to my pool surface being ruined by high acid from Johnson Pool Maintenance…read more The acid was so high it ate the rubber off the wheels of the pool sweep. Just to clarify, the grandkids of the original Johnson Pool folks are taking no responsibility for the damage. The grandkids took over the company in 2025 and appear to have made changes to the business model which resulted in the damage. Nobody from Johnson ever contacted me about the pool sweep or the plaster being ruined because they were charging me $200 per month and never opening the cover.

I visited Jonson Pool & Spa this last week. I had recently drained my spa and needed advice on the…read moreprocess. Vince went above and beyond to guide me through the process. He was so nice, knowledgeable, and willing to help- it was a 10 star experience. Thanks, Vince! Appreciate you.

We go here to purchase chemicals to treat our hot tub and purchase cleaning products. This store is…read morereally cool to walk around in. Everyone that works here is so friendly, welcoming, and knowledgeable. They also have a lot of high end products on display such as hot tubs with built in massagers, saunas, massage chairs, cold plunges, patio furniture, and so much more! An amazing store if you own a hot tub or pool or are looking to purchase one. It's also an amazing store if you are looking to turn your backyard into a retreat or add something inside your home to add to your health and wellness. Highly recommend this place!

LAZY! The house I bought had a pool which was the first one I have ever owned so I knew nothing…read more I used Johnson because they had serviced the pool for the previous owners. From the get, their service was mediocre and spotty. Then I learned that despite the pool being salt water--which they were aware of since they actually wrote up the sellers condition report for the pool disclosure part of the buying process, Johnson just ignored that and NEVER serviced the pool as it was meant to be maintained in order for the salt water system to work. Instead they would just show up periodically and dump chlorine into the water--NOT what you do to a salt water pool. Consequently the salt water cells were never cleaned allowing the entire system to fail and refused to correct the situation. They are LAXY USELESS CRIMINALS who will happily accept your monthly payment yet do nothing to earn the money spent. STAY FAR FAR AWAY!

Daniel's service is dependable for regular spa service. He is SUPER on the job when there is…read moresomething unexpected. That's when customer service really matters, and he is a pro at it. He has the technical info and the commitment to make him valuable. It's hard to find the right person you can trust and he fills the bill! And a great family man!

Daniel is very good and easy to deal with but his wife is a whole different story. She billed me…read more$858 without giving me a quote for what they were doing. My pool was green for many weeks. They charged me $420 for labor to put chemicals in my pool at the same time they were charging me for my weekly service.I would not recommend them at this stage in their new business. Looks like we are off to small claims.

I wish I had called Touissant months earlier. Our hot tub is about four years old and kept shorting…read moreout, and I kept putting off dealing with it because I assumed it would be expensive. I finally started searching locally and saw a bunch of great reviews for Magic Wand Spa Repair, so I decided to reach out. I called on a Saturday and actually reached Touissant directly, who was hosting his daughter's birthday party. He really didn't have to answer, but he still did, listened to the issue, talked through what he thought might be going on, and promised to follow up on Monday. Which he totally did, and then came out the very next day. Once he was here, he diagnosed the problem right away, showed up with the part he suspected we would need, and fixed everything while explaining what he was doing. His rates were clear and reasonable, and the tub has been perfect ever since. Touissant knows his stuff, he is dependable and incredibly responsive, and he is just a genuinely hard-working, good person who cares about his customers. I joked with him that I hope I don't have to see him again, but if anything ever goes wrong with our hot tub, he is the only person I will call. Highly recommended!

Touissant was very helpful explaining the repair process and fixed my leak quickly. I'm very glad…read moreI have found someone I trust to fix my hot tub!

Jeff and team did a great job installing our pool - salt water, heater, cover. It was a complicated…read moresetup and he did a great job and within our budget. He is always available like a friend, helping us post-install as we learn how to maintain, fix any issues that come up. Highly recommend him.

The son installed this blem pool - almost 2 years later, I am getting the runaround. Jeff Cerini…read morepassed this blem pool issue to his son and They have not exhibited integrity. Do not work with this company. ( I have been conservative and waited 2 years and I regret every day I trusted them). They said would repair this spring....

Our hot tub stopped turning on, even after resetting the plug multiple times. Hector responded to…read moreour request right away and was out to our house the next day. He was highly knowledgeable and got our tub back up and running within a couple hours, and was super friendly and helpful, providing us with some tips about how to keep our tub clean without using chemicals. Highly recommend!

Hector repaired my hot tub which wouldn't heat up. He fixed it! No one else could! He is very…read moreknowledgeable and explains the problems and the steps and cost to repair. He is a meticulous worker and on his own fixed other items with the tub at no extra charge. He also taught me how to better maintain my tub. He estimated the cost out the gate and then reduced it! I would trust him with any repair in my home. He is an extremely honest, diligent, knowledgeable and conscientious worker. Repair costs are beyond fair. I told him to add me to his list of references. Five stars aren't enough for Hector!