My husband and I visited the store and had a very disappointing experience. While he was trying on…read morean $80 pair of slides, the associate approached him and asked whether the socks my husband was wearing belonged to the store. His tone and facial expression clearly implied that he thought we had taken merchandise without asking. The socks were my husband's own socks, and the entire interaction felt rude, condescending, and completely inappropriate. They don't even sell the same brand socks at the store. Rather than providing customer service, the associate made him feel accused and uncomfortable while shopping. Customer service training should include basic professionalism and respect. Unfortunately, this experience left a very negative impression.

Service is amazing. Abby, Lisa C. & Henry Truly Rock~…read more Highly recommend all to come in even if you don't hike~

Friendly staff. Always eager to satisfy…read more Been going there since they opened. And they have public restrooms!

Turner's Outdoorsman has a great selection and solid customer service. The staff is helpful,…read moreknowledgeable, and patient throughout the entire process. The only downside is that the purchasing process can be long--but that's not their fault, just the way the system works in California. Overall, a reliable place to shop and a good experience every time.

Wanderer's Outpost has moved to a new location right next door to Trader Joes in San Clemente. They…read moreare off to a great start and it will be fun to see what they come up with next.

Great chai tea! Enjoyed the creamy top and spice level. Plus, Tom was cute. My partner enjoyed his…read moreMoab blend coffee to go.

What's not to love about this Sports Basement? It's right off the freeway, there's literally always…read moresaying, "Welcome in!" And usually to me and my puppy every time we come to the store, AND the parking lot is huge! Never have an issue. I appreciate how large this space is and everything is neatly organized and you know where to find all the items for various activities, sports and weather! Tons of brands and selections. I especially appreciate the sports basementeees discounts especially on yoga clothes or other athleisure wear. I also really like that if for some reason something isn't working out with the item I purchase, I know I can bring it back in (within reason and appropriate timeframe!). The value of items here are top notch and I'm always happy to support this retailer. So glad to have one in Orange County! Definitely a great place to look for high quality, durable and affordable clothing and accessories - perfect for any adventure!

If your teenager rides like mine, you'll eventually have two choices: take them to the ER...or take…read moretheir mountain bike to the "ER" at Sports Basement! We've been here so many times that I finally had to leave a review--especially for Jesus (pronounced just like the name in the Bible). This place is HUGE! They have everything--bikes, sports apparel, camping gear, rentals, and more. Plenty of parking, conveniently located right off the 405, they price match, and the membership is actually worth asking about. I'm usually not a membership person, but we come here so often that it pays for itself. Jesus is amazing. We brought in my son's Co-op DRT 3.3 for what we thought would be "just brakes." It turned into new brake pads, a chain, spoke alignment, shock adjustment...you know, the full bike spa treatment. (Part of it was his---well...thanks to my son's curiosity and love of "tinkering.) Even though we picked up the bike right at closing time, Jesus never rushed us. He patiently explained every repair, answered all of our questions, and even taught my 14-year-old how to better maintain his bike. You can tell he genuinely loves what he does and enjoys encouraging young riders. Fast turnaround, fair prices, great service, and no long waits like we've experienced elsewhere. We're customers for life. Thanks, Jesus and the Sports Basement team, for keeping both my son--and his bike--on the trails!

Service was great, the staff was very knowledgeable about all the items I asked about especially…read moreshoes and pants, the shoe selection was very good especially for Merrell and the values about what you would expect overall it was a great experience and the staff was very friendly.

Over the years, I have only placed orders through the REI website (w/ my Lifetime Membership), but…read morethe past couple of months, I have had more miss than hits with my orders and felt like I had been spending way too much of my gift card money on return costs than keeping the actual products. I know there is a REI in Arcadia but I rarely visit that area these days. A Friend recommended this location over the Arcadia one, as it is bigger and it was perfect because it happened to be on my route one day. I stopped by on a Friday afternoon and was able to return my online order quickly. The cashier was very kind and the return was quick. I never used the product, the sizing was just way off, even though I had followed the product's website video guide. When I visited, it just so happened to be Member Days so I took a look around. This location certainly has "everything." It feels rare to have a fully stocked store these days. Since I did not need anything at the moment, I plan on stopping by again in a few months when I have an idea of what to use my gift cards on. There were employees throughout the store and they often greeted me and asked if I needed help. Great customer service! There was also restrooms for customers to use. There was plenty of parking in shopping center and overall, had a great first experience.

This location is my favorite place to shop. The staff at the gun counter is very knowledgeable and…read morehelpful. I usually deal with Anthony when it comes to buying Firearms and Ammo. This location is clean and well organized. The prices are very competitive as well.

First time to this store having traveled over 30 miles to check out one of the handguns to finalize…read moremy decision and buy it. Found a qr scan at the back by the showcases and was directed to a website that said I was 6th in line and current wait time was 80-100 minutes! Just to check out a gun and likely make the purchase. This is worse than waiting in line at Disneyland! Value: competitive pricing for the one I was very interested to buy. Selection looked decent. Service was horrible for such a long wait time. As a result of the ridiculous wait time coupled with many other customers looking frustrated and growing more impatient, I left. Because of this service failure or lack of a better process for an exemplary customer experience, you've lost the strong likelihood of a handgun sale today. Very disappointing.

They have all the Columbia jackets, pants, shirts, shoes, and more at this location. Lots of…read morevariety and at my last visit, they had a 70% off sale going on, and they had some good things on the racks. Store is clean and there's staff walking around the store, stocking up things. This location is a much smaller shop than other locations, but its packed with lots of everything. So if you find something, it's expected.

So this store is 100% at fault for my massive hiking shoe collection that only continues to grow…read moreevery time I visit. Some of the deals they have are too difficult to pass up. They also have a pretty good selection of clothing and other Columbia branded items for discounted prices as well. The store itself is clean and well maintained, with plenty to choose from. There are also changing rooms to try stuff on. Service at the checkout can be excruciatingly slow here for some reason. It's happened many times so be prepared to wait if there's even a small line. There has never been a sense of urgency here but maybe that's the intent. Overall four stars and a good place to find a deal on quality stuff.

Finally a locally owned store front for hikers, health enthusiasts and great gifts in San Clemente!…read more I happened upon the new Wanderer's Outpost next door to Traders Joes. What fun! The owner was very friendly and helpful. Quite refreshing from the big box stores to navigate through. They even have some discount bins that are alot of fun to sift through. I found a beautiful collared shirt for my husband that not only looks fantastic but is a comfortable fabric and wrinkle free. The store is well stocked but not overwhelming. You will love it too!

From the owner: Wanderer's Outpost is an environmentally friendly outdoor retail company designed specifically for…read morewomen to promote community engagement, outdoor education, and personalized outfitting.