Appointment times are right on schedule. Every one was very polite and professional . Had polyps…read moreremoved from vocal cords and everything went great.

Dr. Kumar is a highly skilled ENT and is one of the best in treating urgent care situations in his…read moreclinic. He has treated my chronic destructive ear infections many times. He guarantees access to his care By telling to come in right away if there is a problem. He promises to care for chronic situations right away, even often stepping away from the active clinic to help in regular patient rooms. Deb, his PA, consults with him on challenging treatment options. Both have an excellent "bedside manner" as well. The office check in kiosk is very helpful. The office staff are insistent on patient responsibility and advocating for themselves. The office professionals are learning to recognize urgent care situations in this highly specialized office. Come prepared to advocate for what you need To feel better. Good communication between patient and office staff is so important. I look forward to growing that relationship as much as I can knowing the staff will do whatever it takes to do the same.

THIS PLACE NEED TO SHUT DOWN!!! The worstttt experience ever!! I started going here 13 years ago…read moreand this place went down hill 10 years ago. Today I had the absolute worst experience with HEATHER NORRIS. She became extremely irritated from me asking a question about a copay. I have never felt so irate working with a provider before. I'm definitely searching for a new provider I can go to. I'm done with FHN and will tell everyone I know to avoid them at all cost.

I was at patient for years at the Cortland, NY office of Family Health Network. My health care…read moreprovider was Nikkie S. Strauf N.P. In mid-November I started to experience some major health issues and I repeatedly attempted to get a "sick appointment" with Nikkie. After I was unable to get an appointment to see her I sent her several messages through my patient portal. The only response I got was from a nurse telling me I needed to schedule an appointment with Nikkie. I responded that I was unable to get an appointment and would like to talk to NIkkie personally. I never received a message back via the patient portal. Due to the fact that I was unable to get in contact with my primary healthcare provider I had to go to the Emergency Department looking for help. From late November to mid-December I had to go to the ER 3 separate times for help. One of the ER physicians contacted FHN and by phone requested an appointment for me, which they also ignored. Two more Emergency Department requests for me to see my primary fell on deaf ears. As of today, I still have not seen or been contacted by this office. This level of indifference displayed by a medical provider for a patient is absolutely disgusting as well as dangerous. I am sharing my story of medical abuse and neglect to hopefully prevent this from happening to anyone else. This is truly repulsive to see someone who chose to care for others abandon a patient when they need care the most.

I sailed right through COVID and into a bronchial nightmare of non-stop coughing. I went to Guthrie…read moreCortland ER on Saturday morning, Dec. 10. I was well taken care of immediately: EKG, chest Xray, vitals. My DX was I contracted one of many viruses that have easily spread due to a Covid-fearing population more or less in isolation for 2+ years. Bottom line, the ER Doc said the hacking, death rattle cough can take up to 6 months to resolve. Ibuprofen is about the only analgesic that can bring relief for achy shoulders from coughing. I really want to thank everyone at Guthrie Cortland ER.To a person, they were informative, caring and compassionate.

Six hours just to get an MRI and a referral is completely unacceptable. Most of that time was spent…read moresitting around wondering if anyone remembered I was there. Meanwhile, it sure sounded like there was a gaming tournament going on behind the nurses' station. At one point I heard someone yell, **"You got the high score, Pete!"** Maybe there was an innocent explanation, but after waiting six hours, it certainly didn't inspire confidence. It felt less like a hospital and more like I was interrupting game night. If patients are expected to wait this long, the least the staff could do is make it look like patient care is the priority.