The E key on my work laptop kept popping off, and since it was under warranty, I could have sent it…read moreback to Dell. But instead, I stopped into a local shop where Don tried to help. Even though he didn't have the part I needed, he kindly looked it up for me and gave me the exact link so I could order it myself. That simple act saved me both time and money. I truly appreciate his kindness, honesty, and helpfulness!

Let me begin by saying that if you'd like your computer cleaned, they did an excellent job getting…read morerid of the dust. They will put a sticker on your computer that will not want to come off. Be certain to ask them for a card and to not put a sticker on your computer. My experience was negative on the whole. I asked them if they felt comfortable diagnosing something I had difficulty solving and informed them that I was competent with building and servicing PCs. When I received my computer back, they mentioned that they had reinstalled Windows because of an improper boot partition. They were wrong. The problem stemmed from a bug in the 24H2 update of Windows that did not play nicely with either of my Western Digital NVME drives. I discovered the bug on Reddit and updated my SN770 2TB storage drive's firmware, though I noticed it (the drive itself) would appear and disappear. This was a new problem. So low and behold my computer updated again to 24H2 and same problem as before. Apparently the SN550 Boot Drive was also experiencing the same issue with DRAM-less WD drives, but was not given an update option nor was it validated as being a problem by WD. This necessitated a new drive for my OS, so I went with Crucial. Insofar as I was taking my computer apart to install a drive, I explored the issue with my storage drive. Bits and Bytes had broken the primary NVME port on my motherboard so that drives would no longer fit securely. When speaking with the technician, he mentioned he had never seen a board quite like that and had trouble extricating the drive. I fixed the problem myself and all it cost was $150 to Bits and Bytes, a new hard drive for my OS, a new motherboard, and a lot of time. I will not be going back.

They seemed nice enough, that's about the best I can say. I wanted to like them, I really did. I…read moreNEEDED to like them. But I brought the computer in on a Friday, and on Tuesday I believe it was I learned that the data from my Mac was gone, unrecoverable. They threw what they had at it and it didn't work. That would have been a 4-star review, except that I took it to another local place, and seven days later they had my data for me. I think Asheville Computer just doesn't have the latest and greatest programs for data recovery. I spent $100 and got nothing in the end.

Hi, let's start from the beginning…read more I decided to give Asheville Computer Company a try because a friend recommended it to me. So first things first I walk in and pay for a diagnoses. I get back the diagnoses and we decide that we are going to try and replace my motherboard to fix the issue. HERE IS WHERE THE ISSUE STARTS So.. RICKY sent me a list of motherboard suggestions and also wrote "you can also search i7 9700k motherboard and those will work" So I find the motherboard that interests me, put it in my cart and send Ricky an email asking if this motherboard would work for my setup. I wait 5 hours.. no reply (which is fine) so I waited until 4pm and decided to give Ricky a call and ask him in voice if they motherboard was good because I didn't want to waste $200. So I call him and tell him which motherboard I have and asked if that was gonna work... His response..? Ricky - "Ugh did you search i7 9700k motherboard? (Super rude tone)" Me- "yeap! Just wanted to make sure I assumed correctly" Ricky - (sarcastically as fuck) "WELL you ASSUMED correctly if you typed in i7 9700k motherboard" So I ignore the first time he was rude to me and wrote it off as him having a bad day and just go ahead and order the motherboard from newegg. It turns out that it was going to take until March 10th to get here and I didn't have time to wait until March 10th.. so I went to bestbuy to find a "i7 9700k motherboard" (because that was the only specification given by Mr. RICKY. I also didn't want to call him again and ask if this new motherboard was okay because of how rude and demeaning he was last time. So I figured it was fine because I followed the only specifications he gave me. So fast forward a couple of days I arrive at the store with my computer and i7 9700k motherboard and drop it off. I receive a call a couple of hours from RICKY, and this is how it went Me- "hey whats up man" Ricky - "This isn't the motherboard you were originally bringing here" Me- "Yeah I didn't want you to have to wait until march 10th to fix it, so I went to bestbuy and got one that came sooner" "The geeksquad guy at bestbuy told me it would work with my processor so I didn't want to bother you and call you again" Ricky- What do you mean so I would have to wait? YOU would have to wait until March 10th, I don't have to wait for anything. I am the person working on your computer so you need to contact me, if you want to ask the bestbuy guy stuff then take your computer to bestbuy" ^ is this REALLY how you want to talk to your customers buddy? I am a restaurant hospitality manager, this man has no respect for your customers and is there just to make a paycheck. After that phone call I came to pick up my computer and asked afro man in the front to speak to Ricky. Apparently RICKY had vanished in 3 minutes because apparently he wasn't able to come to the front. And after I asked to speak to Ricky, Bob Ross told me to "take my computer, leave the store, and go to best buy" oh, also threatened to call the cops on me and a friend after we laughed called him rude as fuck. Really guys? This is the kind of customer service you're shooting for? Please drop an email below where I can contact you Aaron. Your employees need a reality check. To sum it up - Ricky is legitimately telling your customers to fuck off and go to best buy. I'd love never seeing that guy there again. Afro Samurai doesn't know how to handle an angry customer and should be coached on what to do in certain situations. EDIT: 02/02/2023 Completely forgot to mention that the other company that I went to looked at my computer for about 2 seconds (didn't even open the case yet) and pointed to about 3 things wrong with my fans and screws and such. Go somewhere else. Don't use this company until RICKY and Soul Brotha are out of there.

The owner and his wife were soooo nice and super efficient. I had lost my password and my laptop…read morewas dying. They "unlocked" my old computer and transferred everything from it onto a new laptop that I provided. All in a day!

Generally liked working with them initially. Later into the project, there were long communication…read moredelays that had me worried about things, sometimes despite my repeated emails requesting explanation / update.

Contacted Richard to help me try and copy data from an old MacBook Air. The first attempts failed,…read morebut Richard did not want to give up. I set a limit on how much I was willing to send to retrieve the data. Richard was very knowledgeable and quick. I Highly recommend him. Richard would not give up and spent many many hours and finally was successful. Richard agreed to charge no more than my initial limit even though he worked at it until I got what I needed. Thank You Richard. I understand that you never give up.

Super kind and helpful! Took time during his day to help me understand my mac, what I can do to…read moreextend its life + what to look for when buying a new one soon! Even though he lost everything in the hurricane, he was extremely generous and kind - will be making him my go-to computer guy in the AVL area!

The team at Handle With Care were amazing. I stopped by when my computer case broke and they were…read moreable to give me a great temporary fix while the part was on order. They got my computer fixed and back to me quickly and the price was great. I would highly recommend them for anything you might need. Jason was awesome to work with.

Once again Judy did her magic on getting my computer up and running again. Both she and Jason are…read morevery knowledgeable and have both come to my home to work on my computer. Not many people or places would do that for their customers. I highly recommend them and, in fact, have them on speed dial. Thanks again Judy! Cyndi Vickers

Daniel is the most helpful and professional young man. He was able to provide us with Great video…read morephotos of our house in NC. He helped us overcome so many road blocks due to location. The cameras he suggested far exceeded our expectations. He really was so very knowledgeable!!!

From the owner: Appalachian Network Services is a privately held corporation that has extensive and…read morewell-established experience in the IT industry. We offer high quality, cost effective business solutions to both the public and private business sectors. Appnet strives to be the one vendor for all of our customer's information technology and telecommunication needs.

We came to the address listed here on Yelp, and it's a residential house. I called the number 3…read moretimes, and apparently it's no longer in service. After reading all the great reviews, I really wanted to bring my business here! Unfortunately, it was impossible. Hopefully the owner sees this and fixes the situation!

I bought a Thinkpad from a local guy who posted it on Craigslist. He told me Todd had upgraded it…read morew/ a bigger hard drive, etc. & it worked wonderfully UNTIL I DROPPED IT OH NO! One call to Todd, leaving it with him, and 24 hours later I had it back better than new with a few freebies he threw in and all for an unbeatable low price. I will recommend Real Value Laptop to anyone who'll listen!