Everything. Rude intimidators, just plain rude and inconsistent. Our plan and payment changed…read moredaily. State farm is a good business, but this branch is not one to trust. I would definitely not recommend them..

Great customer service by Bob Hughes. He SAVED me lots of money. Plus the location is easy to get…read morein and out of.

I've been working with these folks for several years now. They are always quick to respond, helpful…read moreand friendly. Having an independent agent is nice, as you are more likely to get a better deal.

I interact with insurance agencies and employees on a daily basis. Today I called Theodore &…read moreAssociates to inquire about a client's ID cards because they are purchasing a new Mercedes Benz and needed to verify coverage. The receptionist who answered the phone was polite, well-spoken and efficient. She transferred me to Suzanne Jones who first caught me off guard by answering then by her willingness to assist me. It was refreshing to not be passed off from one person to the next and actually accomplish what needed to be done with 1 phone call and 1 email. I would recommend based on this one single interaction I had with them. Todd Thayer

Bill was great. He helped my family and I understand which insurance policy best suits our needs…read more Low pressure and very informative.

I have been with Bill for about a decade now. He and his staff do a great job being there when you…read moreneed them. I can NEVER remember calling his office and having to leave a voicemail...very rare in this day and age. I was involved in an accident a couple of weeks ago and the response to my claim was immediate. Customer service matters so much to me and they deliver ever time. I could not recommend Bill's agency any more highly. Can't imagine anyone doing a better job than they do!

I LOVE the agent and specialists that work in this office!!! They are compassionate towards the…read moreconcerns of their customers.

Would give zero stars if possible. Had an accident 11/24/21 (day before Thanksgiving), sent car to…read morerepair shop on 11/29. The claims team lied to me and said they were sending an adjuster in person to look at my car and it couldn't be any earlier than 12/8. Called repair shop on 12/9 and was told that no one came, it was just an email request. My agent, Gregory Nicholas, told me it was reasonable and acceptable for it to take 10 days for an email. He also assured me he would handle it from there and that I wouldn't have to make any more phone calls. 12/16 the repair shop calls me and tells me there is additional damage and they'll need to submit another estimate. My agent says he'll sort it out. 12/22 the claims team gets the supplemental estimate. My agent tells me he'll be on vacation until January and his office manager will handle things while he's gone. 12/23 the claims team schedules an in-person adjuster to look at my car on 12/30. 12/27 rental coverage runs out on my rental car. My car is still undrivable and at the repair shop, so I call Enterprise. They tell me they can switch me to a cheaper rental and that there's a State Farm code that will let me pay their negotiated rate instead of the regular rate ($68/day for an economy car). My agent says he doesn't know about the Enterprise code and gives no assistance making sure I have a car. 12/30 an adjuster goes to the repair shop and looks at my car, but doesn't tell the mechanics whether the car is reparable or not. 1/3 I call my agent's office to find out what decision has been made about my car. I leave a message asking for a call back. Later that afternoon, I call again and get a message that the phone is disconnected. 1/4 I call the claims line and ask about the adjuster. They tell me that they went out there, but they have some more tests to run, so I should call back in 3-5 days. 1/5 I have a meeting with my agent to discuss the service. He says he's done as much as he can do and he's sorry I feel this has been unsatisfactory. He also tells me that I need to call the repair shop and give them permission to do a diagnostic. I ask why the claims line told me something different and he doesn't know. Later that night I get an email from the claims team confirming that I have to call the repair shop and what they told me over the phone on 1/4 was a lie. This is apparently "acceptable" service according to Gregory Nicholas.

I have been with Lamplighter Insurance for over 4 years now. My agent, Jim, is absolutely amazing…read more He is timely, professional and understands the buyers perspective. Jim should be the insurance example, foe what "good looks like". Thank you from my family to yours.

From the owner: Local Independent Insurance Agency specializing in assisting clients with all of their insurance…read moreneeds. Our clients are our partners - and placing the highest quality coverage for the fairest price is our goal. Personal (Auto, Home, Life), Commercial, Workers Comp, and Bonding.