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    Direct Auto Insurance

    5.0 (1 review)
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    Services - Direct Auto Insurance

    Car and truck insurance

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    2 months ago

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    Allstate Insurance Agent: Melisa McMillian Adrian

    Allstate Insurance Agent: Melisa McMillian Adrian

    (1 review)

    This Allstate was my first car insurance on my own since I moved out here. When I called I spoke to…read morea representative named Renee. I brought everything in she ask me to for about a week straight I got a phone call every morning from her saying that my Proof of previous insurance was not good enough and that I needed a letter. When my previous company sent one in she said that it wasn't good enough still so for awhile I didn't know if I had insurance. When I called one day to see if my insurance was active she was very snooty and said "well did you pay it?" After all the flooding my insurance spiked to $400 and I couldn't afford that. I went ahead and called to see what I had to do to cancel it and she told me,"find a new insurance company and then we will just cancel it for you nothing else will have to take place." So I did. Then when I canceled it the girl never processed it and when I called to check on everything she told me that I now have to pay for this months insurance even though I had canceled it. I've called their customer complaint line and corporate already in regards to this. The reason I'm bringing it up is because the customer service that you receive from this insurance agent is the absolute worst. The way they're handing this situation now is beyond ridiculous. I was never explained anything by Renee. When I signed up with Allstate she never informed of anything. She rushed me out of the office and I am completely disappointed with the customer service I received from such a well known insurance group.

    From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Our family has been associated with Allstate for years to help people with their insurance needs - from homes to auto to boats and more. Our quality, service-oriented agency is not only owned and operated by a family, customers tell us we make them feel like family too. I'm proud to work with a company who's been serving satisfied customers for over 70 years. I can offer quality insurance that's affordable and provide easy access for you to contact me in person, over the phone, or through my Web site - wherever and whenever you need. Both Allstate and I know how important price and service are for a long-lasting relationship. I'm committed to helping you protect not only what you have today, but to also prepare for tomorrow. I can help you understand how insurance is a part of your "safety net" and a cornerstone to your financial security. Together, we'll work to evaluate your coverages and select flexible payment options that work for you.

    Direct Auto Insurance - autoinsurance - Updated June 2026

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