The overall experience of purchasing my policy was seamless!!! My agent, Rhonda Peppers ,was a great listener, displayed a willingness to assist, and very informative. She made it worth the while. Thank you for the exceptional customer service experience. read more

I tried to write a review earlier and not sure what happened to it, but I do not recommend anybody going to this location as long as that woman is there that yeah help me but she didn't. I went there to pay my reinstatement, but she put it on the wrong account because it's also time for me to do a renewal anyway she kept arguing with me telling me that I have insurance I have insurance it's not lapse. I said no my insurance is lapsed. I have the letter at home saying it's lapsed. She said you don't know what you're talking about. It's not laps. I'm like OK I'm still paying this amount anyway. She said you're still gonna pay. I said yes I'm still gonna pay well. Something told me to check again, so I went to another office near where I work and they looked into it and they said Mary you do not have insurance. They showed me the thing the screen showing I don't have insurance they said since you pay cash on union and you've gotta go back to union and you still owe another $38 to get to get reinstated so when I got off of work, I went back to the one on Union Avenue and I told the lady I still don't have insurance. I said I've done went to another thing to get copies of my insurance card because I lost them and she's like they don't know what they're talking about laughing and everything you do have insurance just look I said no ma'am I don't. I have paperwork proving that you don't know what you're talking about. I said I still wanna pay this so she graciously took it and was talking about my renewal and I said lady I don't wanna talk about my renewal. I need to take care of the current policy. I'm on. She couldn't even print me my paperwork from my current policy because she was kept talking about my renewal. I said I don't want my renewal paperwork I want my policy. I am currently on anyway with her laughing at me. I walked out and she said bye go go go. You don't know what you're talking about well, I didn't know what I was talking about because I called that insurance location again and it come to find out she put money on my renewal not my old policy, which is my current policy so I cannot get insurance for a few days till another direct insurance location help get it straightened out I asked to talk to a supervisor I was told no there's no supervisors on site. Somebody will call you back well guess what? Nobody called me back right now. I have to keep the insurance due to money situation and the other locations are great but this one needs help verify your receipt I didn't look at the receipt because it went to my email. It just said I had paid but like I said, she paid my renewal and not my current policy and then she's gonna tell me to leave and laugh at me bye bye-bye, waving her hand like I'm some dog or something from my understanding, the other location called her and told her what the issue was because since I pay cash, she's the one who had to call and get it fixed because it's two totally different states so please please direct make sure they have proper training before they turn loose on their own because if something would've happened I would've not been covered due to her screw up . I just hope this review doesn't get taken down. read more