Go here if you want your garments ruined.
My partner went here two days ago to drop of her expensive winter woollen coat to get it ready for the cold months ahead.
They've basically ruined the garment for her, and it's now it's unwearable.
The once white fastening straps are now stained dark blue.... nothing was mentioned before the cleaning to stipulate that this could occur.
When we went back int to see if anything could be done, we received the worst customer service I've received. The 'service' person said that this occurs the first time something is dry cleaned (what's the point of cleaning it then?) - this is outrageous, as I've had multiple jackets dry cleaned and nothing like this has ever happened.
Absolute incompetents. Obviously no care what so ever was taken during the cleaning process.
Her excuse was they could only go by the cleaning instructions stated on the garment, yeah.... I BELIEVE IT SAYS DRY CLEAN ONLY!!! - this doesn't give her carte blanche to ruin people's expensive clothing.
It's not a Meccano Set, how about using some common sense ???
No refund or apology was offered, and we were made to feel like we were to blame..... read more